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Full-Text Articles in Business
Exploring The Leading Factors Associated With Absenteeism And Presenteeism In A Call Centre, Keith O'Mahony
Exploring The Leading Factors Associated With Absenteeism And Presenteeism In A Call Centre, Keith O'Mahony
Masters
High absenteeism levels, which have become synonymous with the call centre industry, have a detrimental impact on the delivery of contractual requirements, as well as the quality of service provided to customers. Conversely, presenteeism has less of an established association with call centres, primarily due to it being a relatively recent phenomenon. It is recognised, however, that both constructs have a negative effect on productivity and cost. Furthermore, presenteeism presents an incredible opportunity to reveal the unknowns that exist between absenteeism, no productivity, and maximum work engagement. This thesis focuses on identifying the leading factors correlated with absenteeism and presenteeism …
How To Create A Culture Of Health Through Workplace Wellness Programs, Elizabeth Griggs
How To Create A Culture Of Health Through Workplace Wellness Programs, Elizabeth Griggs
Chancellor’s Honors Program Projects
No abstract provided.
The Relationship Between Wellness Behavior Traits And Organizational Citizenship Behavior Traits, Vicki Yeager Brumfield
The Relationship Between Wellness Behavior Traits And Organizational Citizenship Behavior Traits, Vicki Yeager Brumfield
Dissertations
In difficult economic times a healthy employee that has consistently low absenteeism rates and who volunteers or takes on extra responsibilities at the workplace could be an asset for any business or organization. The personnel component is a significant area of expense for most businesses that includes costs related to salaries, insurance, and training. An effective and efficient employee impacts the morale, productivity, and the fiscal health of a workplace. The aim of the present study was to examine the pattern of relationships between organizational citizenship behavior and employee wellness behaviors. Data sets that consist of a combination of a …