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Patient Satisfaction With Nurse Practitioner Delivered Primary Health Care Services, Lucie J. Agosta
Patient Satisfaction With Nurse Practitioner Delivered Primary Health Care Services, Lucie J. Agosta
LSU Doctoral Dissertations
The purpose of this study was to explore and determine the degree of client satisfaction with utilization of primary healthcare services delivered by a nurse practitioner in the Employee Health Services department of a not for profit hospital in the Southern United States. The Nurse Practitioner Satisfaction Survey (NPSS), a 28-item Likert-type survey instrument was specifically developed for this study and administered to a sample of 300 clients. Overall high levels of patient satisfaction with nurse practitioner delivered health care services were demonstrated. The mean general satisfaction score was determined to be 86.86 / 90, with mean communication and scheduling …