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Full-Text Articles in Business
Non-Monetary Strategies To Retain Key Employees, Becky Rader
Non-Monetary Strategies To Retain Key Employees, Becky Rader
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to provide a handbook that management can use to retain employees, especially top performers.
Companies within the hospitality industry are attempting to strengthen their bottom line during these tough economic times. Employees contribute significantly to the bottom line but are often overlooked as assets by the company. As a result, many employees become disengaged and unsatisfied. As this happens, employees begin to look for opportunities outside the company where they feel they will be more valued for their abilities. Unfortunately, for the company losing employees, the most likely losses are the most accomplished employees. …
Comparing Service Qualities/Gaps Between Hospitality Industry And Timeshare Industry, Yan Zhu
Comparing Service Qualities/Gaps Between Hospitality Industry And Timeshare Industry, Yan Zhu
UNLV Theses, Dissertations, Professional Papers, and Capstones
After the Great Recession of 2008, both the hospitality and the timeshare industries were influenced dramatically. Consumers became more sensitive to the price of services rendered, and to service quality when choosing hotels and investing in timeshares. Thus, service quality became the vital factor contributing to success in the highly competitive hospitality industry. This paper will compare service qualities and gaps between the hospitality industry and the timeshare industry. The purpose of this study is to find the key service gaps in the both industries and service quality dimensions.
Objective of Study: This paper will identify each aspect of service …
Creating A Hospitality Leadership Development Training Program For A Country Club, Joan Ho
Creating A Hospitality Leadership Development Training Program For A Country Club, Joan Ho
UNLV Theses, Dissertations, Professional Papers, and Capstones
Purpose: The purpose of this paper is to design a hospitality leadership development training program for a medium sized country club.
Statement of Objective: This paper will present a set of guidelines for creating and implementing an effective hospitality leadership development program for the country club and subsequently implemented for other hospitality and tourism organizations. The leadership development training program aims to attract the employees to retain in this trade. Therefore there is clearly a need for the hospitality and tourism industries to understand what constitutes effective leadership and how it can be achieved. Different definitions of leadership and important …