Open Access. Powered by Scholars. Published by Universities.®
UNLV Theses, Dissertations, Professional Papers, and Capstones
China – Hong Kong; China – Macau (Special Administrative Region); Hospitality industry; Hotels – Employees – Training of; Tourism
Articles 1 - 1 of 1
Full-Text Articles in Business
Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow
Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental …