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- Case studies; Corporate culture; Excellence; Hospitality industry; Organizational behavior; Restaurant management (1)
- Casinos – Employees – Training of; Consumer satisfaction; Customer loyalty; Customer services; Gambling industry; Hospitality industry; Nevada – Las Vegas (1)
- Customer services; Hotels – Employees; Luxuries; Organizational learning (1)
- Discrimination in employment; Fairness; Nevada – Las Vegas; Personnel departments; Promotions (1)
- Meeting planners; Meetings – Planning; Special events – Planning; Special events industry (1)
Articles 1 - 5 of 5
Full-Text Articles in Business
Developing A Comprehensive Training Guide For Dealers In The Gaming Sector Of The Hospitality Industry In Las Vegas, David Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
Given that repeat business is at the core of profitable operations, particularly in the service industry, the purpose of this paper is to develop a comprehensive training guide for dealers in the gaming sector of the hospitality industry in Las Vegas. The comprehensive training guide will focus on customer service satisfaction to increase loyalty and add value to the Service Profit Chain (SPC). The efforts to develop and then implement this comprehensive training manual is to produce higher rates of repeat business, reflected in higher returns and overall profits. Therefore upon implementation, this comprehensive training manual will be the cornerstone …
Meeting Planning Basics: A Guide For Administrative Professionals, Larissa J. Schultz
Meeting Planning Basics: A Guide For Administrative Professionals, Larissa J. Schultz
UNLV Theses, Dissertations, Professional Papers, and Capstones
Planning meetings and events is a job function that requires skills and knowledge of the meeting management industry. In today’s economy and within many organizations across the globe, both corporate and association meeting planning is a job function that is frequently being seen as a task that an administrative professional can take on in addition to their other workload. While in many instances this may seem like the most efficient and cost-effective route for organizations to undertake, in the long-run it can actually cost the organization more – in both time and money. In addition, it can lead to poorly …
City Of Las Vegas Human Resources Promotional Selection Process Program Evaluation, Rik Holman, Cecil Johnson, April Thomas, Steve Weber
City Of Las Vegas Human Resources Promotional Selection Process Program Evaluation, Rik Holman, Cecil Johnson, April Thomas, Steve Weber
UNLV Theses, Dissertations, Professional Papers, and Capstones
The City of Las Vegas Human Resources Department requested the evaluation team examine the perception of fairness in the promotional selection process as demonstrated by the results of the 2007 Diversity and Inclusion Survey and related complaints from some of the employees. Based on discussions with the Human Resources department and subsequent interviews with other stakeholders, the main focus of the evaluation team covered the strengths and weaknesses of the promotional process and determining the reasons for the perceived preferential treatment in the promotional process as expressed by city employees who responded to the 2007 Diversity and Inclusion Survey. While …
Creating, Sustaining, And Growing The Learning Culture Of A New Luxury Hotel, Andres F. Vargas
Creating, Sustaining, And Growing The Learning Culture Of A New Luxury Hotel, Andres F. Vargas
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper uses exploratory, qualitative research to study the development of an organizational learning culture at a new luxury hotel. In the service industry, human resources represent the most valuable asset in the organization. Simply put, employees embody the brand as they interact with guests at every touch point. Internal and external guests evolving expectations, global competition and product commoditization, have forced lodging companies to look for ways in which to remain competitive and appealing to all stakeholders. A new property that joins a renowned hospitality management company, faces the challenge to deliver service that is up to its existing …
Market Feasibility Studies: Hospitality Decision Making, Kim Mangino
Market Feasibility Studies: Hospitality Decision Making, Kim Mangino
UNLV Theses, Dissertations, Professional Papers, and Capstones
The specific purpose of this paper was to create a teaching case, while analyzing data that was collected in an effort to determine whether or not the particular organization had achieved “excellence.” The resulting teaching case aims to be an additional resource in organizational behavior and mainstream business classes across the globe, as it provides an example of a highly successful company that is facing basic, fundamental organizational issues. Ideally, this research will provide readers with an avenue for scrutinizing major issues in the hospitality industry and potential solutions. The case is most appropriate for upper division undergraduates or graduate …