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Articles 1 - 14 of 14
Full-Text Articles in Business
Workplace Bullying: What Can Be Done To Prevent And Manage It?, Sara Branch, Jane Murray, Sheryl Ramsey
Workplace Bullying: What Can Be Done To Prevent And Manage It?, Sara Branch, Jane Murray, Sheryl Ramsey
Jane Murray
In recent decades workplace bullying has increasingly been recognized as an identifiable phenomenon, with an associated growth in understanding of its contributing factors, behaviors and negative effects on individuals and organizations. Despite this, however, the complexity of workplace bullying incidents and processes continue to challenge researchers and practitioners alike. Moreover, while interventions exist,"fragmentary information" on the effectiveness of such interventions are only beginning to emerge (Saam, 2010, p. 6). While there is recognition that multi-faceted approaches to addressing the phenomenon are needed, such solutions are not easy to develop, implement, or test. This chapter presents a review of the workplace …
Further Examinations Of The Impact Of Training On Emotional Intelligence, Jane Murray, Peter Jordan
Further Examinations Of The Impact Of Training On Emotional Intelligence, Jane Murray, Peter Jordan
Jane Murray
This poster presents the results of extended analyses conducted to determine the outcomes of Emotional Intelligence (EI) training for specific groups. Using a quasi-experimental design, two training programs were conducted over 18 months in a Public Sector organisation. Results demonstrated that emotions focused training (2 1/2 days) increased participant EI, and especially their ability to discuss own emotions, awareness of others’ emotions, and ability to manage others’ emotions. Results also revealed that interpersonal skills training (1 1/2 days) increased participant EI, including their ability to discuss own emotions and ability to manage others’ emotions. No change was revealed for a …
Building Relationships And Resilience In The Workplace: Construction Of A Workplace Bullying Training Program, Sara Branch, Jane Murray
Building Relationships And Resilience In The Workplace: Construction Of A Workplace Bullying Training Program, Sara Branch, Jane Murray
Jane Murray
In recent years a growing number of interventions have been designed to reduce the impact of workplace bullying within organisations. However, due to a lack of research into this area relatively little is known about the efficacy of such programs. This paper presents an overview of a longitudinal research project being constructed to determine the impact of training on workplace bullying to assist employees to manage workplace bullying when it occurs. We propose an intervention which includes restorative justice practices, emotional intelligence and interpersonal skills training may be able to assist in reducing the impact of antisocial behaviours. The project …
Training Emotional Intelligence: Presenting The Results Of An Experimental Study, Jane Murray, Peter Jordan, Neal Ashkanasy
Training Emotional Intelligence: Presenting The Results Of An Experimental Study, Jane Murray, Peter Jordan, Neal Ashkanasy
Jane Murray
This presentation outlines the results of an eighteen month study examining the effect of an emotions focused training intervention on the emotional intelligence of employees from a large public sector organisation. Utilising an experimental methodology, 280 staff attended a two-day program focused on training emotional intelligence skills and abilities. These interventions were created around Mayer and Salovey’s four-branch model of emotional intelligence (awareness, understanding, facilitation and management of emotions). The experimental group’s emotional intelligence was tested pre and post training using the Workgroup Emotional Intelligence Profile (WEIP). In addition, a control group from the same organisation also completed the same …
Can Emotional Intelligence Be Increased Through Training?: An Experimental Study, Jane Murray, Peter Jordan, S Hall-Thompson
Can Emotional Intelligence Be Increased Through Training?: An Experimental Study, Jane Murray, Peter Jordan, S Hall-Thompson
Jane Murray
The training of emotional intelligence in organizations continues to be the subject of much academic discussion. Since the emotional intelligence construct first began to gain attention in the early 1990's academics and practitioners alike have debated whether the skills and abilities associated with emotional intelligence can be learned. As the debate continues, organizations maintain their investment in emotional intelligence training programs that propose to increase the emotional intelligence of individuals, and also increase their overall workplace performance. In this paper we identify specific emotional intelligence skills and abilities that can be trained, and compare these skills to current emotional intelligence …
Does Training Increase Emotional Intelligence In Groups And Group Performance?, Peter Jordan, Jane Murray
Does Training Increase Emotional Intelligence In Groups And Group Performance?, Peter Jordan, Jane Murray
Jane Murray
In this presentation we will discuss the results of a study examining the efficacy of training emotional intelligence skills and abilities in groups. While performance differences have been found between groups with members that average high in emotional intelligence and groups with members with average low in emotional intelligence (Jordan & Troth, 2004), other longitudinal research suggests that these performance differences were minimized the longer the groups worked together (Jordan, Ashkanasy, Hartel, & Hooper, 2002). Thus, we present a field study that examines this question at a greater level of depth.
© Copyright Academy of Management, 2005
The Highs And Lows Of Emotional Intelligence: How Does Emotional Labour And Workplace Training Affect Emotional Intelligence, Peter Jordan, Jane Murray
The Highs And Lows Of Emotional Intelligence: How Does Emotional Labour And Workplace Training Affect Emotional Intelligence, Peter Jordan, Jane Murray
Jane Murray
The emotional intelligence construct continues to attract significant attention, research and investment from industrial and organisational psychologists, practitioners and organisations worldwide. This symposium presents some of the most recent academic and practitioner work being conducted in the area of emotional intelligence in Australia. Specifically, this symposium examines how these differing areas of research interrelate to increase our understanding of the affects emotional intelligence has on individuals in organisations. In total, three papers will be presented. The first presentation provides an overview of emotional intelligence from a practitioner perspective. In particular, this presentation focuses on some misconceptions that are currently impeding …
Emotions At Work: What Emotions Dominate Working Lives?, Peter Jordan, Jane Murray
Emotions At Work: What Emotions Dominate Working Lives?, Peter Jordan, Jane Murray
Jane Murray
There has been extensive research on peoples' experience of emotions at work. In particular, Weiss and Cropanzano's (1996) affective events theory has provided the research community with a model that enables emotions to be identified as influencing specific events in the workplace. While this model deals with the generation of emotion in response to specific events we are yet to understand what recent affective memories individuals have of their workplace. This is significant as these memories can contribute to an overall affective climate within organisations. In this study, data were collected from 365 individuals across 16 workplaces. Respondents were asked …
Increasing Emotional Intelligence: Presenting The Results Of A Training Intervention, Jane Murray, Peter Jordan, Neal Ashkanasy
Increasing Emotional Intelligence: Presenting The Results Of A Training Intervention, Jane Murray, Peter Jordan, Neal Ashkanasy
Jane Murray
This poster presents the results of an eighteen month study examining the impact of an emotions focused training intervention on emotional intelligence. In total 280 staff from a large Queensland public sector organisation attended a two-day training program that focused upon imparting the skills and abilities associated with Mayer and Salovey's (1997) four-branches of emotional intelligence (awareness, understanding, facilitation and management of emotions). Utilising an experimental methodology, the experimental group's emotional intelligence was tested prior to the commencement of training and again after the training had been completed using the Workgroup Emotional Intelligence Profile (WEIP-6; Jordan, Ashkanasy, Härtel, & Hooper, …
A Preliminary Investigation Of The Links Between Interpersonal Skills Training, Team Emotional Intelligence And Team Performance, Jane Murray, Peter Jordan, Neal Ashkanasy, Sally Hall-Thompson
A Preliminary Investigation Of The Links Between Interpersonal Skills Training, Team Emotional Intelligence And Team Performance, Jane Murray, Peter Jordan, Neal Ashkanasy, Sally Hall-Thompson
Jane Murray
A debate exists regarding the efficacy of training interventions in emotional intelligence. While some authors claim that emotional intelligence cannot be learned, others argue it can. Despite this ongoing debate, emotional intelligence training is being offered to organisations. These training packages range from simple interpersonal skills training to more emotions focused programs. In this paper, we report our preliminary findings from one study in an overall research project seeking to determine the extent to which training increases team performance and / or emotional intelligence. The results presented in this paper provide evidence that while basic interpersonal skills training improves team …
The Efficacy Of Training In Emotional And Behavioural Skills: Links To Emotional Intelligence, Peter Jordan, Jane Murray, Sally Hall-Thompson, Paul Connors
The Efficacy Of Training In Emotional And Behavioural Skills: Links To Emotional Intelligence, Peter Jordan, Jane Murray, Sally Hall-Thompson, Paul Connors
Jane Murray
Australian organisations continue to offer relational training interventions designed to change employee behaviour within the workplace. However, the success of these programs is often determined through asking supervisors to report on individuals’ behavioural changes rather than obtaining proof of their effectiveness. The purpose of this research is to measure the success of training programs offered by a Queensland Public Sector organisation following Kirkpatrick’s (1977) model of providing proof of behavioural change after training. In particular, this research measures the emotional intelligence of individuals undertaking these training programs to determine whether emotional intelligence actually increased because of the training. The preliminary …
A Comparative Study Of The Effects Of Training On Emotional Intelligence, J Murray, P Jordan, N Ashkanasy
A Comparative Study Of The Effects Of Training On Emotional Intelligence, J Murray, P Jordan, N Ashkanasy
Jane Murray
The training of emotional intelligence in organisations is the subject of much discussion. Ever since the construct first began to gain attention in the early 1990’s academics and practitioners alike have shown great interest, and have debated whether the skills and abilities of emotional intelligence can be learned. As this debate continues, organisations continue to invest millions of dollars in emotional intelligence training programs that propose to increase the emotional intelligence and overall workplace performance of individuals.
The purpose of this research is to compare two differing training programs and their effects on the emotional intelligence of participants. The first …
The Link Between Emotional Intelligence And Work Skills: Identification Of Training Interventions, Jane Murray, Peter Jordan, Neal Ashkanasy
The Link Between Emotional Intelligence And Work Skills: Identification Of Training Interventions, Jane Murray, Peter Jordan, Neal Ashkanasy
Jane Murray
The number of training interventions aimed at improving emotional intelligence is increasing rapidly. However, research conducted to date has not examined in detail the relationship between emotional intelligence abilities and specific work skills (Jordan, Ashkanasy, Härtel, & Hooper, 2002). Therefore, the question arises - how can we claim to train individuals to be emotionally intelligent if we have not established the skills required to operationalise emotional intelligence in the workplace? The purpose of this paper is to determine whether training individuals in emotional abilities influences their level of emotional intelligence abilities. This is achieved through exploring the link between specific …
Emotional Intelligence Skills Training, Jane Murray
Emotional Intelligence Skills Training, Jane Murray
Jane Murray
In recent times a significant amount of research has been undertaken in the area of emotions in organisations (Ashkanasy, Härtel, & Daus, 2002). In particular, the emotional intelligence construct has been widely researched and highlighted as a tool that organisations can harness to improve individual performance of organisational members at all levels (Jordan, Ashkanasy, & Härtel, 2002). This has led to an increased offering of emotional intelligence training interventions, many of which lack empirical support. At present, a debate exists over whether emotional intelligence is an ability, or can be learned (Mayer, Salovey, Caruso, & Sitarenios, 2001). Additionally, the research …