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Full-Text Articles in Business
Toxic Leadership: Managerial Implications For Tourism And Hospitality Business, Alessandro Cavelzani
Toxic Leadership: Managerial Implications For Tourism And Hospitality Business, Alessandro Cavelzani
ICHRIE Research Reports
There is growing attention on research about dysfunctional management issues, specifically regarding toxic leadership, which lead to deleterious consequences in business. When a leader enacts toxic behaviors rather than providing support and realistic directions, it will cause severe stress, burnout, and passive-aggressive dynamics on their team, negatively affecting guest experiences. Therefore, this transactional paper aims at developing managers’ awareness of the toxic leadership issue, enlightening how to recognize and detect it. Also, to contribute to reducing job stress and promoting mental health at the workplace, we suggest some recommendations on how companies can handle the toxic leadership phenomenon by enhancing …
Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
ICHRIE Research Reports
The influence of varying levels of organizational support and managerial support on hotel managers’ psychological contract and work engagement was examined through a scenario-based experiment. Findings showed that lower managerial support is more detrimental and thus, recommendations are presented to help organizations foster managerial support of managers.
The Case For A Tri-Continuum Of Entrepreneurial Behavior, Gilpatrick Hornsby
The Case For A Tri-Continuum Of Entrepreneurial Behavior, Gilpatrick Hornsby
ICHRIE Research Reports
Entrepreneurship is the foundation of the hospitality industry. the study of entrepreneurship has yield three main types of entrepreneurship: a traditional entrepreneur, a lifestyle entrepreneur, and a social entrepreneur. This research sought to determine if these types of entrepreneurs are really as siloed as presented or if there is a gray area between them. No one person was solely one type of entrepreneur (traditional, social, or lifestyle). We present the cases of entrepreneurs existing on a continuum: A lifestyle-traditional entrepreneur, a traditional-social entrepreneur, and a social-lifestyle entrepreneur. If classified by also the prevalence of one typology over another, it is …
Not All Job Stressors Are Harmful: The Role Of Employees’ Psychological Capital, Hyounae (Kelly) Min, Hyun Jeong Kim
Not All Job Stressors Are Harmful: The Role Of Employees’ Psychological Capital, Hyounae (Kelly) Min, Hyun Jeong Kim
ICHRIE Research Reports
Human resources are an important asset for the hospitality industry; however, long working hours, low pay, and demanding customers are known to increase hospitality employees’ job stress. Work stress contributes to a high turnover rate in the hospitality industry; thus, it is critical for hospitality practitioners to understand work-related stressors and aid employees in coping with their stress. Challenge stressors can be viewed as beneficial to employees, while hindrance stressors tend to bring little benefit to employees. Through a survey of 232 hotel employees, we examined the role of psychological capital in the association between job stressors and employee burnout …
The Role Of Fairness, Job Satisfaction, And Co-Worker Cohesiveness In Influencing The Desire For Unionization Among Polish Cooks, Piotr Zientara, Anna Zamojska, Monika Bak
The Role Of Fairness, Job Satisfaction, And Co-Worker Cohesiveness In Influencing The Desire For Unionization Among Polish Cooks, Piotr Zientara, Anna Zamojska, Monika Bak
ICHRIE Research Reports
Hotel work is characterized by long and unsocial shifts, and many hotel employees feel tired, treated unfairly, and dissatisfied with their jobs. There is a high incidence of part-time and temporary employment that translates into low pay, job insecurity, and limited access to training. Hotels in some countries – notably, Poland – are practically without collective representation leaving hotel workers with a weak bargaining position. This study aimed to find out whether hotel employees might be interested in unionization and whether, in the absence of unions in the workplace, staff can count on their co-workers for support and, whether this …
Effective Hotel Brand Management - Don’T Forget The Role Of Your Employees!, Yao-Chin Wang, Ceridwyn King
Effective Hotel Brand Management - Don’T Forget The Role Of Your Employees!, Yao-Chin Wang, Ceridwyn King
ICHRIE Research Reports
Employees are a vital element of a customer’s hotel experience. Responsible for delivering the differentiated experience reflected in the hotel’s brand, employees are an important brand resource, necessitating brand management adopt an external and internal perspective. This report explains internal brand management and the favorable brand outcomes that result.
Do Part-Time Employees Matter In The Restaurant Industry?, Jangwoo Jo, Hyun-Woo Joung
Do Part-Time Employees Matter In The Restaurant Industry?, Jangwoo Jo, Hyun-Woo Joung
ICHRIE Research Reports
There has been a substantial increase of non-standard work arrangements such as part-time, contingent, and temporary work in the restaurant industry. According to the National Restaurant Association, the overall turnover rate in the restaurant industry was 72.9% in 2016 and this rate has been increasing since 2010. The findings clearly indicated that part-time employees were less satisfied with their current job situations as compared to their counterparts. This study also found that none of the predictors of employee turnover intention in the part-time employee group had any impact on lowering turnover intention, implying that the high turnover intention of part-time …
Comparing Generation Y Hotel Employees In The United States And China, Bonnie Knutson, Miran Kim
Comparing Generation Y Hotel Employees In The United States And China, Bonnie Knutson, Miran Kim
ICHRIE Research Reports
Millennials will represent 75% of the global workforce by 2025. They were born and raised in an era of rapid technological development, better access to education, and growing globalization. They are often characterized as protected by Baby Boomer parents and society. They are technologically-savvy, achievement-oriented, team-oriented, job-hoppers, and focused on life-balance. It is essential to understand their values in term of work attitudes and behaviors. Employees’ commitment to customer service is particularly important in the hotel sector as it results in greater customer satisfaction and loyalty as well as better service quality. We surveyed hotel employees in the United States …