Business Commons^™

Intermediate Conformity Of Hrm Practices In Host Countries: Why And How They Work, Wenjuan Guo

Journal of Global Business Insights

The institutional theory suggests that multinational enterprises (MNEs) need to conform to institutional norms to gain legitimacy, thereby enhancing their survival in host countries. Conversely, from the perspective of business strategy, MNEs gain a competitive advantage by leveraging organizational capabilities worldwide. These two perspectives imply that MNEs face conflicting pressures when adopting HRM practices in their host country subsidiaries. This article discusses the rationale for why MNEs’ subsidiaries should intermediately conform to both internal and external institutional forces and adopt a combination of home and host country HRM practices. Furthermore, it suggests that intermediate conformity contributes to a higher survival …

Examining Employees Under Stress By Pandemic, Hurricane, And Bridge Closure, Hilmi A. Atadil, Alison J. Green, Nestor M. Arguea

Journal of Global Business Insights

As researchers, recognizing and capturing once-in-a-lifetime events in real-time is essential. The researchers felt compelled to document the impacts of the natural disasters, pandemics, and bridge closures that directly affected the geographical area in which they lived. These sequential crises touched countless lives in the region. Most critically, disseminating and recording these rapid developments has been vital so that others may learn from this time when faced with similar situations. It is the duty of researchers immersed in such extraordinary circumstances to acknowledge and examine the implications in the moment, given the singularity of living through consecutive disasters of this …

Meaningful Work And Job Burnout Among Frontline Employees Of Classified Hotels In Nairobi City County, Kenya: Does Gender Identity Matter?, John Kahuthu Gitau, Rosemarie Ayuma Khayiya, Vincent Nyamari Maranga

Journal of Global Hospitality and Tourism

This study investigates the impact of meaningful work on job burnout (JBO) among frontline employees in Nairobi City County. Data was collected from 309 employees in various hotel categories ranging from two- to five-star-rated hotels. The present study applied the conservation of resources (COR) theory to develop a framework. It found that positive meaning in work had inverse relationships with all aspects of JBO. The negative influence of meaning-making through work significantly affected emotional exhaustion (EE) but not depersonalization (DP) and reduced personal accomplishment (RPA). The study recommends that operators and managers of classified hotels recognize the importance of boosting …

Who Is The Human Resources Manager? Metaphorical Perceptions Of Human Resources Managers Towards Their Profession, Ebru Gozen, Aylin Alan

University of South Florida (USF) M3 Publishing

The purpose of this study is to determine the perceptions of HR managers about the concept of HR Manager. The participants of this study consisted of 53 HR managers working in tourism industry enterprises operating in Antalya in 2023. This study was designed as phenomenology research in a qualitative research approach. The expression like was used to determine the relationship between the source and the subject of the metaphor. In order to determine the basis of the meaning intended to be expressed with metaphors the expression “because” was used. Content analysis method and word query were used in the analysis …

Value Creation And Employee Branding Through Employees: A Model Proposal For Hotel Businesses, Ibrahim Cetin, Gunseli Gucluturk Baran, Orhan Icoz, Tulay Polat Uzumcu

University of South Florida (USF) M3 Publishing

Employees hold a great responsibility in conveying the brand equity elements of the business and the brand equity as a whole to consumers. In an intense and destructive competitive environment, it is a necessity for businesses that differ from their competitors with their brand strategy to reflect it with their employees in order to set an entire brand value proposition. Hotel businesses can achieve differentiation primarily through employee branding as pivotal. This paper explains the situation and significance of the labor factor, whose importance has increased much more in the brand equity of hotel businesses. It explains how hotel businesses …

Evaluating The Covid-19 Pandemic Changes On Hotel Organizational Culture, Christos Kakarougkas, Theodoros Stavrinoudis, Moschos Psimoulis

Journal of Global Business Insights

The strong negative consequences caused by the outbreak of the COVID-19 pandemic created the need for a scientific investigation of changes that occurred in the organizational culture of the hospitality industry. This research paper, using the Delphi method, served three purposes. It first assesses the changes that the COVID-19 pandemic has brought to selected cultural components (product, external relations, and entrepreneurship strategy) that shape a hotel’s organizational culture, and determines how it interacts with other stakeholders on an inter-organizational level. Secondly, it links these changes to the three directions of change: formal/revolutionary, informal/evolutionary, and hybrid. Thirdly, it suggests specific policies …

Wellness In The Hospitality Industry - Guests Vs. Employees, Natalia Levey

Journal of Global Hospitality and Tourism

The wellness tourism market is showing exponential growth and potential, the need for human resources is also growing. This causes a human resources challenge and opportunity to address and leaves the question: Can everyone ultimately benefit from a thoughtfully created environment that not only takes care of guests, but where does this leave the employees providing the services? As such, this opinion paper tackles the aforementioned question and provides some insights, leading to further research questions.

An Assessment Of Implementing Green Hrm Practices On Environmental Performance: The Moderating Role Of Green Process Innovation, Foad Irani, Hasan Kilic

Journal of Global Hospitality and Tourism

As the world is trying to curb CO₂ emission, mainly from the industries, various organizations’ employees are crucial in mitigating carbon monoxide emissions. The employee reaction based on their perception of human resources management practices shapes their commitment to the workplace environment. According to relevant environment literature, emphasizing effective environmental management improves employees’ green attitudes dedicated to natural purposes. This study explores how to enhance hotels’ environmental performance (EP) by adopting green human resource management (HRM) practices. The current study developed and investigated a moderation model which examined the green process innovation (GPI) as a moderator onto the relationship …

Organizational Response To The Covid-19 Pandemic: Does It Affect Hospitality Industry Employees’ Outcomes?, Jessica Wiitala, Trishna Mistry

Journal of Global Hospitality and Tourism

The purpose of this study was to analyze the relationships between hospitality organizations’ crisis response during the COVID-19 pandemic with hospitality employees’ attitudes and behaviors. Data was collected using a survey distributed on Amazon Mechanical Turk (MTurk) targeting hospitality industry employees. The findings reveal that crisis response is related to psychological well-being, job satisfaction, and organizational commitment among hospitality industry employees. This study broadens the scope of crisis management literature in the hospitality field. Furthermore, it establishes the significance of effective crisis response for hospitality industry employees’ well-being and positive outcomes.

The Evolution Of Human Resources Empowerment Theory: A Literature Review (1970–2020), Theodoros Stavrinoudis, Moschos Psimoulis

University of South Florida (USF) M3 Publishing

This paper examines and classifies the methods of human resources (HR) empowerment and their features, as recorded in the international scientific literature. To this end, 132 scientific papers were drawn on and conclusions were reached regarding the evolution of the theory of empowerment from 1970 to 2020, through the method of Content Analysis. The concept of empowerment encompasses many dimensions that are examined separately in the international literature without an extensive grouping and codification of the methods found. This paper classifies the most common methods of HR empowerment and their respective features, so that future researchers have a comprehensive database …

Do Burnout Perception Levels Of Nurses Working In The Health Sector Differ According To Demographic Characteristics?, Irfan Akkoc, Korhan Arun

University of South Florida (USF) M3 Publishing

The challenge of today’s healthcare environment, especially with the effect of the Covid-19 pandemic, is not only about task burdens or degrading work/life balance but about immerse expectations from all shareholders, including governments, patients, and administrations. Thus, even if nurses are trained and the most experienced professionals, dealing with these challenges is related to different factors like training and practice level, age, and family support. So, the main aim of this paper is to find out the effects of demographic characteristics of nurses on burnout and its dimensions. The sample is 71 nurses from Izmir / Turkey. The survey results …

Advances In Global Services And Retail Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Advances in Global Services and Retail Management Book Series. This volume has the following parts:

• Part 1: Hospitality and Tourism
• Part 2: Marketing, E-marketing, and Consumer Behavior
• Part 3: Management
• Part 4: Human Resources Management
• Part 5: Retail Management
• Part 6: Economics
• Part 7: Accounting and Finance
• Part 8: Sustainability and Environmental Issues
• Part 9: Information Technology

ISBN: 978-1-955833-03-5

Hospitality and Tourism

• Significance of VR in the spa: A spatial analysis
  • Irini Lai Fun Tang, Schultz Zhi Bin Xu, and Eric Chan
• Social media marketing in rural hospitality and tourism destination research
  • Samuel …

The Mediating Effect Of Psychological Empowerment On Inclusive Leadership And Innovative Work Behaviour: A Research In Hotels, Emete Toros, Ahmet Maslakci, Lutfi Surucu

University of South Florida (USF) M3 Publishing

Managers and academics frequently emphasize the importance of innovation and the innovative business behaviours of employees in organizations for achieving long-term success and a sustainable competitive advantage. In this research, a conceptual model including inclusive leadership, innovative work behaviour and psychological empowerment is proposed to further the understanding of the premises of innovative work behaviour and to expand the literature. The questionnaire that was prepared for the purposes of the research was administered to 5-star hotel staff in the northern part of Cyprus (N = 457). The results were analysed using SPSS and AMOS software. The findings show that inclusive …

Affective Commitment In New Hires’ Onboarding? The Role Of Organizational Socialization In The Fashion Retail Industry, Pui S. Chan, Ho C. Ching, Pui Y. Ng, Annie Ko

University of South Florida (USF) M3 Publishing

Fashion retail companies often lack a well-structured onboarding program which consequently result in lower staff commitment and a higher turnover rate. Organizational socialization plays an important role to acculture new hires learn about their work, organizational value, and adjust to the workplace. This study examined the content dimensions of organizational socialization and investigated new hires’ attitudes towards such areas. The results of exploratory factor analysis revealed seven dimensions of organizational socialization in the domain of the fashion retail industry. Regression analysis suggested a 4-factor model for improving new hires’ affective commitment to the organization. These factors are permeation with organizational …

Examining A Moderating Effect Of Employee Turnover Between Recruitment And Selection Practice And Organizational Performance In Maldives Civil Service Sector, Fathmath Muna, Azam S. M. Ferdous, Ahmad Albattat

University of South Florida (USF) M3 Publishing

This study aimed to examine a moderating effect of employee turnover between recruitment and selection practice and organizational performance in the Maldives Civil Service Sector.An adopted self-administered questionnaire distributed to Maldives Civil Servants. Google Doc questionnaire distributed through an online platform; Email, WhatsApp, Viber, and Facebook. The study tested the hypothesis through Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) procedure. Moderating factor evaluated through Regression Path Analysis Method using bootstrapping multi-group comparison indirect effects. Regression analysis revealed the moderating factor Employee Turnover (ET) has a significantly positive effect between Recruitment and Selection Practice (RSP) and Organizational Performance (OP) …

Personnel Relationships In The Workplace, Ali S. Cetinkaya, Shafiq Habibi, Umut Yavuz

University of South Florida (USF) M3 Publishing

Contemporary organizations become more dynamic and complicated. Resources like building, machinery, culture, and people form the organization foundations. Human capital, as a core factor, directly or indirectly affects organizational outcomes. Some scholars have recently touched on relationships and some aspects of workplace relationships in the organization. But, detailed studies are required to focus on workplace relationships typology, domains of workplace relationships, the process of nurturing and maintaining relationships, and the effects of workplace relationships on organizational outcomes. In order to address the mentioned gap, a literature review method was employed to trace the typology of workplace relationships, in the organization. …

Teamwork, Satisfaction And Mediating Effect Of Affective, Continuance And Normative Commitments On Employee’S Loyalty, Thalita A. C. Nicolleti, Eduardo R. Mangini, Leonardo Aureliano-Silva, Cristiane S. Pires, Carolina A. De Freitas Dias

University of South Florida (USF) M3 Publishing

Teamwork, staff satisfaction, and organizational commitment on employee loyalty have been investigated by previous literature. However, the mediating effects of affective (AC), continuance (CC) and normative (NC) commitments are still a big gap present in theory. Thus, the main purpose of this paper is to explore the mediate role of AC, CC, and NC on employee loyalty. In total, 123 individuals participated in this research. The SEM technique approach was used throughout Smart PLS software version 3.0. The results supported nine hypotheses and rejected one. The theoretical and managerial implications are presented as well as research limitations and avenues for …

Proceedings Of The Global Conference On Services Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Global Conference on Services Management Proceedings Series.

ISSN: 2641-5062

Does Employee Envy Trigger The Positive Outcomes At Workplace? A Study Of Upward Social Comparison, Envy And Employee Performance, Muhammad Haris Khan, Ayesha Noor

Journal of Global Business Insights

The purpose of this research was to investigate the outcomes of envy in the workplace and the moderating role of perceived organizational support. Data was collected from 270 employees of the telecom industry. The cross-sectional research was conducted, and the data was collected through survey questionnaires from employees hailing from private Telecom companies in Pakistan. Results showed that upward social comparison initiates benign and malicious envy which, in turn, affects employee performance. Benign envy results in enhancing the employee performance whereas malicious envy shows no relationship with employee performance. By paying attention to supporting the employees, malicious envy can enhance …

Antecedents Of Organizational Commitment Of Insurance Agents: Job Satisfaction, Ethical Behavior, And Ethical Climate, Weihui Fu, Feng He, Na Zhang

Journal of Global Business Insights

This research explored the impact of job satisfaction, the ethical behavior of coworkers, successful managers, and employees themselves. Also explored were six types of ethical climate on organizational commitment and its three dimensions, including affective, continuance, and normative commitment through an investigation on 476 Chinese insurance agents. The empirical results showed that ethical behavior of coworkers and a caring climate had a significantly positive impact on both organizational commitment and its three dimensions, while independence climate had no significant influence on overall organizational commitment or its three dimensions. Job satisfaction, ethical behavior of successful managers and employees themselves, and the …

Does Environment Really Matter? The Impact Of Corporate Social Responsibility Perspective On Istanbul Chain Hotels, Aysin Pasamehmetoglu, Mustafa Mehmet Gokoglu

Journal of Global Business Insights

Corporate social responsibility (CSR) perspective has been embraced by various countries. This perspective directly affects the behavior of organizations in different countries. Environmental, cultural and employee related issues create a suitable platform for those countries which lack certain aspects of dealing with the related problems. This also creates a general perspective where managerial practices of organizations are redesigned in light of universal standards of CSR. From this standpoint, organizational response to CSR problems is driven by the universal standards. Nevertheless, specific dimensions of CSR may dominate managerial practices paving the way for different kinds of practices to be forefront in …

What Fortune 500 Companies Want: Recruiting In China, Eugene P. Kim, Katherine Bruehler

Journal of Global Business Insights

The growth of Fortune 500 companies in China has its complementary challenge in managing human resources. In this study, we describe the skill sets, language fluency, educational credentials, job experience, and other key job qualifications that are solicited on Fortune 500 Companies’ LinkedIn advertisements in China. The characteristics that were most represented in the job advertisements in our sample of 111 US Fortune 500 companies in China were from companies ranked 201-500 (39.6%), in secondary sectors (57.7%), in Tier 1 cities (91.9%) offering lower management positions (47.8%) requiring a bachelor’s degree (55.9%) and English fluency (55.0%) with 6-10 years of …

The Impact Of Burnout On Organizational Commitment: A Study Of Public Sector Employees In Turkey, Mehmet Sarisik, Erhan Bogan, Burhanettin Zengin, Bekir Bora Dedeoglu

Journal of Global Business Insights

This study investigates the relationship between burnout and organizational commitment. It tests the relationship using a sample of 700 public officers in Istanbul by using structural equation modeling. The model tested via partial least squares method via SmartPls software. Results have shown that employees’ burnout are negatively related to organizational commitment. Specifically, while emotional exhaustion is negatively related to commitment, personal accomplishment contributes positively to commitment. The experience of depersonalization has no significant relationship with all three dimensions of commitment. Findings discussed and some practical implications offered to practitioners as well as some future directions to researchers.

Organizational Alignment And Employee Job Satisfaction In An Eb-5 Hotel, Valentina Naumenko, Robert R. Schaller

Journal of Global Business Insights

The hospitality industry of the United States continues to thrive and grow each year with millions of tourists and business visitors. Florida, and specifically Orlando are leaders in U.S. tourist destinations. The industry’s growth has been stimulated by foreign direct investment, including the EB-5 visa program, which in 2016 contributed almost $4 billion of inward capital investment. The hospitality industry receives one of the largest portions of total EB-5 investment, about 31%. Florida ranks 2nd to New York among a handful of other states that receive the most EB-5 investment. Because more and more hospitality organizations are financed by EB-5 …

Using The Mixed Methods Research To Model The Hotel Performance Measurement In Egypt: An Example From A Hotel Chain, Karam G. Zaki

Journal of Global Business Insights

The aim of this research is to propose a process dynamic model for measuring and benchmarking performance in hotel food and beverage operations. This model involves three sequential stages; first, identifying the existing performance measures used in hotels; followed by, calculating performance using Data Envelopment Analysis (DEA) and LINGO application; third, benchmarking the performance index. The research design involves a case study methodology with the choice of mixed methods. It uses 20 in-depth semi-structured interviews, group discussions, archival analysis, and direct observations. A panel data from 2007 until 2016 was obtained from the hotel cases to get performance calculations and …

A Global View Of What Fixes Information Technology Skills Shortage: Panel Data Analyses Of Countries’ Human And Technology Resources, Benyawarath Nithithanatchinnapat, K. D. Joshi

Journal of Global Business Insights

This paper aims to provide evidence of what fixes the information technology skills shortage. The focus is on countries' workforce development factors, i.e., human and technology. The research model was tested using secondary data from multiple sources. An ordinary least square with panel corrected standard errors was used to analyze the data. The results indicate that organizations' staff training and gender parity among science, technology, engineering, and mathematics graduates relate negatively to IT talent shortage; this is consistent in both models the authors tested. This study contributes to the IT workforce literature by being the first study that empirically examines …

Employee Wellness Innovations In Hospitality Workplaces: Learning From High-Tech Corporations, Tingting Zhang

Journal of Global Business Insights

Employee wellness programs are known to bring many benefits to companies. However, due to the unique hospitality job conditions and requirements, employee wellness programs usually suffer from low participation and engagement. This paper reviews various innovations of employee wellness programs in high-tech corporations as well as some hospitality enterprises that are well known for great places to work for. Based on the review findings, the paper suggests effective and plausible solutions to generate high participation and engagement with employee wellness programs in the hospitality workplaces. Limitations and future research directions are discussed in the end of the paper.