Open Access. Powered by Scholars. Published by Universities.®
- Publication
Articles 1 - 2 of 2
Full-Text Articles in Business
Linkedin As An Information Source For Human Resources, Competitive Intelligence, Nancy E. Fawley
Linkedin As An Information Source For Human Resources, Competitive Intelligence, Nancy E. Fawley
Nancy Fawley
LinkedIn, the online professional network, provides people with the opportunity to interact with other professionals in their fields, locate potential employers through company pages and employees, and participate in forums relevant to their professions.
Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin
Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin
John Hausknecht
[Excerpt] This chapter provides a review of selection research for service and sales occupations and is organized into three major sections. First, we describe the nature of service and sales work and define the competencies that underlie success in these jobs. Second, we summarize past research concerning the methods that have been used to select service and sales employees with attention to issues of validity, applicant reactions, and adverse impact. Finally, we discuss the implications of this body of work for practice and future research, highlighting several important but often overlooked issues concerning selection system design for this critical segment …