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Full-Text Articles in Business
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
Culminating Experience Projects
The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …
We're All In This Together: Mentoring In Academic Libraries (Poster), Matt Ruen, Cara Cadena, Betsy Williams
We're All In This Together: Mentoring In Academic Libraries (Poster), Matt Ruen, Cara Cadena, Betsy Williams
Presentations
Navigating a new job can be difficult for both new and experienced librarians. How will you learn “the way we do things here”? Mentoring can play a key role in helping librarians find their way to becoming effective professionals. Grand Valley State University currently has several formal mentoring programs for new librarians, in addition to informal mentoring. Our poster will discuss GVSU’s mentoring programs and the purposes they serve—acclimating to university culture, developing position-specific skills, and successfully participating in the scholarly process. We will include our experiences and perspectives as recent participants in these programs. This discussion will include insights …
An Analysis Of Compensation Patterns And Job Satisfaction Issues Of Resort Recreation Professionals, A. Scott Rood, Andrew Holdnak
An Analysis Of Compensation Patterns And Job Satisfaction Issues Of Resort Recreation Professionals, A. Scott Rood, Andrew Holdnak
Journal of Tourism Insights
Job satisfaction among recreation professionals can be affected by many internal and external conditions. This study investigated the impact of 16 variables on the job satisfaction of private sector recreation practitioners. An additional 12 variables were used to describe job responsibilities and organizational characteristics. Three construct measures were used to determine individual wage, benefit and total compensation. The sample consists of 73 complete survey responses from professional members of the Resort and Commercial Recreation Association (RCRA). Regression analysis was used to identify the significant variables related to job and compensation satisfaction. The results of this data are compared with similar …