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Munster Technological University
Call centers -- Management -- Ireland | Performance -- Management | Employees -- Rating of
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Do Non Management Employees Value The Performance Management System, Especially The Performance Appraisal System Within A Cork Call Centre?, Caroline Mehigan
Do Non Management Employees Value The Performance Management System, Especially The Performance Appraisal System Within A Cork Call Centre?, Caroline Mehigan
Theses
The purpose of this thesis is to examine the topic of Performance Management, especially focusing on the non-management Performance Appraisal. The value associates place on the performance appraisal is assessed along with the views from both management and non management on performance appraisals. Organisations are very mindful of the important role employees can play in the success of their business and of course, in the reputation within the local market, therefore developing associate is vital for a number of reasons.
For this thesis, semi structured interviews took place with 23 associates, which consisted of management and non-management associates. The main …