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Hospitality Administration and Management
UNLV Theses, Dissertations, Professional Papers, and Capstones
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Full-Text Articles in Business
Room Service Principles And Practices: An Exploratory Study, Stanley Douglas Suboleski
Room Service Principles And Practices: An Exploratory Study, Stanley Douglas Suboleski
UNLV Theses, Dissertations, Professional Papers, and Capstones
Room service is the delivery of food and beverage products to a guest's sleeping room in a hotel. It is an important, distinguishing characteristic and a necessary service for first-class and luxury hotels. Very little academic research has been conducted on the operating procedures of room service. This was an exploratory study that aimed at identifying the key principles and practices of room service operations in first-class and luxury hotels. This study used a mixed-method approach. Using content analysis on operating audits for room service from a range of hospitality companies, expert panel review, field testing, and analysis of variance …
A Training Manual: To Increase Performance In Cost Management Of A Las Vegas Nightclub For Operations Managers, Mark F. Staudinger
A Training Manual: To Increase Performance In Cost Management Of A Las Vegas Nightclub For Operations Managers, Mark F. Staudinger
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to write a training manual on cost management for operating managers in the Las Vegas nightclub industry. The manual will be designed to be used as a tool to control and manage costs for managers responsible for making decisions that directly affect controllable costs. These decisions include but are not limited to staffing and par levels, price points, purchasing, and staff training and monitoring.