Open Access. Powered by Scholars. Published by Universities.®
Hospitality Administration and Management
Customer services; Singapore; Technology – Psychological aspects; Technology – Social aspects
Articles 1 - 1 of 1
Full-Text Articles in Business
Technology And Social Anxieties, Attitudes And Behavioral Intentions Of Singaporeans Towards Using Self-Service Technology (Sst), Mukesh Kumar
UNLV Theses, Dissertations, Professional Papers, and Capstones
The interactions between customers and service organizations, known as service encounters, have generally been between front-liner and consumers. Gradually however, these encounters are changing with the introduction of self-service facilities that are quickly replacing service staff. The use of self-service technology has seen an incredible amount of growth globally over the last few years. Self-service technologies are currently being used in more diverse ways for new services than once thought possible. The expenditure on self-service kiosks is expected to rise by 88% and the dollar value of transactions taking place through self-service technology should exceed 1.3 trillion by 2007 (Avery, …