Business Commons^™

The Right Message To The Right People: Developing Effective Crisis Response In Cruise Travel, Bingjie Liu

ICHRIE Research Reports

Purpose

The purpose of this study was to provide insights into developing effective crisis responses within the cruise industry. Particularly, this study tested the effects of different crisis responses on individuals’ safety perceptions and cruise travel intentions. This study also tested how individual characteristics; such as past cruise experience and demographic characteristics, may affect the communication outcomes.

Originality/Value

Using an interdisciplinary approach, this study applied crisis communication theories to a cruise travel context. The findings of this study can be directly applied to develop effective crisis responses for hospitality practitioners, which exemplify the essence of translational research.

Relevance of the …

Resort Fees And Service Fees In The U.S. Hotel Industry: Context And Concepts Related To Partitioned Pricing, John O'Neill, Donna Quadri-Felitti

ICHRIE Research Reports

Though hotel resort fees and other service charges are a source of considerable revenue at certain U.S. hotels, most hotels do not charge such fees, and among those that do, they do so for specific and unique market-based reasons such as the behavior of competition. This report reviews the concept of resort fees in an effort to provide a balanced perspective regarding service fees in the light of sensational media reports about the topic. This report finds that only approximately seven percent of U.S. hotels charge such fees, and such fees are mainly limited to resort hotels in certain markets. …

Do Hotels And Mixed-Use Projects Benefit Each Other? Evidence From China, Yun Zhang, Chun-Hung (Hugo) Tang, Yunzi Zhang

ICHRIE Research Reports

Purpose: In China, many mixed-use projects included a luxury hotel on the property. The present study aims to answer two questions: Do mixed-use projects benefit from including a hotel? Do hotels benefit from being located in a project?

Design/Methodology/Approach: The present study collected a sample of 76 mixed-use projects from Sina Commercial Real Estate database (Sydc.sina.com.cn). Hotel performance data are provided by STR. A hedonic model was used to test hotels’ effect on office rents and residential unit prices in mixed-projects. A matched-subjects designed was used to analyze the effect of mixed-use projects on hotel performance.

Key Findings: The …

Decreasing Food Waste Through Increased Awareness At A University’S Dining Facilities, Scott Taylor, Jr., Thomas Pratt

ICHRIE Research Reports

Purpose: The current study was conducted to assess the effectiveness of a semester-long anti-food waste campaign regarding university student diners’ food waste behaviors.

Originality/Value: Food waste and specifically post-consumer food waste has become one of the most critical concerns in recent years. Post-consumer food waste has also become a major concern and area of interest on U.S. college and university campuses, as numerous administrators have started considering the impact of waste within their dining operations. However, there have been limited examples of how to successfully cut down on food waste that is produced by students. Therefore, this study offers insight …