Open Access. Powered by Scholars. Published by Universities.®

Business Commons

Open Access. Powered by Scholars. Published by Universities.®

Hospitality Administration and Management

University of Massachusetts Amherst

2023

Hospitality

Articles 1 - 2 of 2

Full-Text Articles in Business

How Do Restaurants Grapple With Stress When Attempting To Achieve And Keep The Michelin Star? A Qualitative Investigation In The Canadian Market, Alexander Owens, Mark R. Holmes, Cyrus Cooper Sep 2023

How Do Restaurants Grapple With Stress When Attempting To Achieve And Keep The Michelin Star? A Qualitative Investigation In The Canadian Market, Alexander Owens, Mark R. Holmes, Cyrus Cooper

TTRA Canada 2023 Conference

With The Michelin Guideā€™s recent expansion into the Canadian market, and the highly stressful environment associated with the restaurant industry, this qualitative study looks to understand the stress that comes from trying to acquire and retain a Michelin star rating, along with the strategies restaurants employ to mitigate these stressors.


Immigration And Workforce Diversity In The Canadian Hospitality And Tourism Sector: An Opportunity Not To Be Missed, Frederic Dimanche, Maggie Perzyna Sep 2023

Immigration And Workforce Diversity In The Canadian Hospitality And Tourism Sector: An Opportunity Not To Be Missed, Frederic Dimanche, Maggie Perzyna

TTRA Canada 2023 Conference

Immigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices.