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Hospitality Administration and Management
Interpersonal trust, organizational culture, hotel employee, turnover intention
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Interpersonal Trust, Organizational Culture And Turnover Intention In Hotels: A Cross Level Perspective, Ahmet Ozturk, Murat Hancer, Yao-Chin Wang
Interpersonal Trust, Organizational Culture And Turnover Intention In Hotels: A Cross Level Perspective, Ahmet Ozturk, Murat Hancer, Yao-Chin Wang
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The aim of the present study was to understand the influence of interpersonal trust and organizational culture on employees’ turnover intention. The data of the study were collected from 252 hotel employees in Turkey. Study results showed that both affective trust and cognitive trust were negatively related to hotel employees’ turnover intention. Furthermore, clan organizational culture, adhocracy organizational culture, and market organizational culture were also negatively related to turnover intention of hotel employees. However, the results indicate that hierarchy organizational culture does not have a significant impact on hotel employees’ turnover intention. The findings provide valuable theoretical and practical implications …