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Hospitality Administration and Management
Exploratory; Guest satisfaction; Queues; Theme park; Virtual queuing
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Analysis And Implications Of Guest Attitudes Towards Queuing In Theme Parks, Austin Lemaster
Analysis And Implications Of Guest Attitudes Towards Queuing In Theme Parks, Austin Lemaster
HIM 1990-2015
Queue lines are a fundamental inevitably of the modern theme park. Parks have begun to introduce various systems for combating the normal queue, some of which are at no extra cost to guests and some of which are an extra cost. These systems feature a variety of methods by which guests can bypass the normal queue and enter one featuring a minimal wait. Parks have also started to introduce elements within queues that make waiting in them easier and change guests’ perception of time, thus making the waits seem shorter. This thesis attempts to determine the attitudes of guests towards …