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- Keyword
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- Bad service; Dick; Dick's; Theme restaurants; Unique theme (1)
- Bed and breakfast in Florida; Bed and breakfast research; Critical Success factors; Hospitality industry (1)
- Earth; Enviroment; Expenses; Green practices; Hotel; Millenials; Profit (1)
- Exploratory; Guest satisfaction; Queues; Theme park; Virtual queuing (1)
- Gap theory; Hospitality; Hospitality ambassador; Hospitals; Nurse patient relationship (1)
Articles 1 - 5 of 5
Full-Text Articles in Business
Analysis And Implications Of Guest Attitudes Towards Queuing In Theme Parks, Austin Lemaster
Analysis And Implications Of Guest Attitudes Towards Queuing In Theme Parks, Austin Lemaster
HIM 1990-2015
Queue lines are a fundamental inevitably of the modern theme park. Parks have begun to introduce various systems for combating the normal queue, some of which are at no extra cost to guests and some of which are an extra cost. These systems feature a variety of methods by which guests can bypass the normal queue and enter one featuring a minimal wait. Parks have also started to introduce elements within queues that make waiting in them easier and change guests’ perception of time, thus making the waits seem shorter. This thesis attempts to determine the attitudes of guests towards …
Dick's Last Resort Restaurants: A Unconventional Theme "Bad Service" Becomes Unique Experience For Guests, Sunghyeon Kim
Dick's Last Resort Restaurants: A Unconventional Theme "Bad Service" Becomes Unique Experience For Guests, Sunghyeon Kim
HIM 1990-2015
The hospitality industry has focused on increasing customer satisfaction by offering services that are generally described as flawless, courteous, and friendly. Dick's Last Resort restaurants, however, are distinguished by intentionally staged erroneous, obnoxious, and rude services that nevertheless provide a unique experience for customers. This unconventional service theme might work for some customers but not for others. This study focuses on exploring the factors that lead to customer satisfaction and dissatisfaction at Dick's Last Resort restaurants. In addition, customer satisfaction levels are examined according to gender and location. Using the modified critical incident technique, 518 online reviews were analyzed through …
College Students' Attitudes Towards Green Hotel Practices, Elvis Perez
College Students' Attitudes Towards Green Hotel Practices, Elvis Perez
HIM 1990-2015
This research was conducted to discover college students' attitude towards green hotel practices and will be helpful to the hospitality industry to help focus their marketing efforts Based on the survey correlations between variables it appears that the people who use green practices at home are more aware of green practices when staying at a hotels. Implementing green practices into hotels will help the environment and also create a positive brand image and loyalty from guests. The movement of "Green" benefits everyone: the employer, the employees, and the guests.
A Literature Review Gap Theory, The Nurse-Patient Relationship, And The Hospitality Ambassador, Michelle Tanner
A Literature Review Gap Theory, The Nurse-Patient Relationship, And The Hospitality Ambassador, Michelle Tanner
HIM 1990-2015
Historically, hospital institutions came out of the Middle Ages. The unfortunates who found themselves in these places included the poor, pilgrims, travelers, old and the orphaned. Started by Christians to take care of their own monks, hospitals were the epitome of charity and hospitality to its consumers. The purpose of this paper is to use the Gap Theory to explore the nurse-patient relationship within a hospitality setting. This information will be used to clarify points within patients' hospital stays that could have an effect on the patients' intent to return or recommend the institution. Four key attributes were discovered through …
Critical Success Factors In Florida's Bed And Breakfast Industry, Catherine I. Rash
Critical Success Factors In Florida's Bed And Breakfast Industry, Catherine I. Rash
HIM 1990-2015
Florida bed and breakfasts (B&Bs) were surveyed for the purpose of discovering the attitudes, beliefs, and actual behaviors of B&B owners and operators that contribute to an operation’s success. This study had several objectives: 1) to provide an analysis of attitudes and beliefs perceived to be necessary for success and the actual behaviors exhibited by operators based upon their self-definition of success, 2) to collect demographic information from various bed and breakfasts in Florida, and 3) to expand the limited amount of research that has addressed issues in the bed and breakfast industry. Between July 2009 and August 2009, data …