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Effects On Hotel Customer Service Based On Growth In Technology, Chelsea M. Temple
Effects On Hotel Customer Service Based On Growth In Technology, Chelsea M. Temple
Senior Capstone Projects
This study will be concentrating on the effects of technology on customer service quality in the hotel industry. The purpose of this research is to measure the satisfaction of the guests based on the growth in technology in a hospitable setting. The customer guest satisfaction ratings and responses for this research will be based on a pilot study conducted by convenience sampling. The participants in this study are guests that have visited one of the top hotel chains in the world. The method of convenience sampling is used due to the opportune surveys that are sent to guests inquiring their …
How Do Consumers Book Their Hotel Reservations? A Pilot Study, Charlotte Kasper
How Do Consumers Book Their Hotel Reservations? A Pilot Study, Charlotte Kasper
Senior Capstone Projects
Given the variety of options of methods available today, the pilot study is examining just computer, smartphone app, or telephone. Respondents also have the option of making a reservation directly with the brand hotel that they wish to stay with or making the reservation through other means. Originally hypnotized that respondents would make their reservations through an online travel agency using their smartphone app; over all respondents prefer to book directly with the hotel using a web browser. This study does indicate that there is potential for future study to take the survey a step further to ask more of …