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Hospitality Administration and Management

Florida International University

1990

Dianne Welsh

Articles 1 - 1 of 1

Full-Text Articles in Business

Quality Performance In Our World: What Fast Service Should Really Mean, Dianne Vklsh Jan 1990

Quality Performance In Our World: What Fast Service Should Really Mean, Dianne Vklsh

Hospitality Review

The service-producing industries have experienced problems in quality in the 1980s because of intense competition. The author discusses how these problems have been compounded in the fast food industry and how quality control can lead to success.