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Full-Text Articles in Business
Seabourn Cruise Line: A Case Study In Achieving Quality, Andrew N. Vladimir
Seabourn Cruise Line: A Case Study In Achieving Quality, Andrew N. Vladimir
Hospitality Review
Just about everyone who ranks cruise lines puts Seabourn first on the list. The readers of Conde Nast Traveler ranked it the world's top cruise line for three consecutive years and fifth in their survey of the top 100 overall travel experiences. Of special interest to hospitality professionals is Seabourn's 98.5 percent score for service- higher than any other vacation experience in the world.
Five Years In The Rise Of The Modern Cruise Industry, Laurence Miller
Five Years In The Rise Of The Modern Cruise Industry, Laurence Miller
Hospitality Review
The years from 1969-74 were critical in the evolution of the passenger shipping industry from crossing to cruising. Faced with a decline in demand for point-to-point passenger transportation and an increase in the demand for cruises, steamship lines were also faced with a number of internal and external challenges. The writer discusses some companies that met these challenges, some that did not, and some new, cruise-oriented companies now leading the industry today
Food Service Operations In The Cruise Industry, Marcel R. Escoffier
Food Service Operations In The Cruise Industry, Marcel R. Escoffier
Hospitality Review
Food service on a cruise ship presents some unique challenges. A review of food service in the cruise industry is presented along with some ideas on the future. The case is made for a change in traditional operations with a move toward greater use of computer-driven management techniques.