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- Department of Accounting and Finance Faculty Scholarship and Creative Works (63)
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Articles 1 - 30 of 68
Full-Text Articles in Business
B Corps’ Social Media Communications During The Covid-19 Pandemic: Through The Lens Of The Triple Bottom Line, Manveer Mann, Sang-Eun Byun, Whitney Ginder
B Corps’ Social Media Communications During The Covid-19 Pandemic: Through The Lens Of The Triple Bottom Line, Manveer Mann, Sang-Eun Byun, Whitney Ginder
Department of Marketing Faculty Scholarship and Creative Works
The COVID-19 pandemic and rising demand for transparency has heightened the importance of sustainability communications on social media to generate deeper stakeholder engagement. Although B Corporations (B Corps), businesses committed to the triple bottom line (TBL), could serve as a catalyst for sustainable development, little is known about how they communicate on social media during a crisis. Therefore, we examined social media communications of B Corps to (1) identify salient topics and themes, (2) analyze how these themes align with the TBL, and (3) evaluate social media performance against industry benchmarks. We focused on the apparel, footwear, and accessories (AFA) …
Family Ownership And Corporate Environmental Responsibility: The Contingent Effect Of Venture Capital And Institutional Environment, Zhu Zhu, Feifei Lu
Family Ownership And Corporate Environmental Responsibility: The Contingent Effect Of Venture Capital And Institutional Environment, Zhu Zhu, Feifei Lu
Department of Management Faculty Scholarship and Creative Works
As scholars and policy makers pay more attention to the environmental impact of economic activities, more focus has been placed on the corporate environmental responsibility (CER) of family firms, which accounts for the majority of businesses in both developed and developing countries. Using a sample of 4714 private enterprises across 23 provinces in China, the current study examines the effect of family ownership on CER investment, as well as the moderating effects of venture capital investment and local institutional development. Results show that concentrated family ownership leads to lower CER spending, however, when venture capital investment comes from developed markets, …
Accounting Enforcement In A National Context: An International Study, Gary Kleinman, Beixin Lin, Rebecca Bloch
Accounting Enforcement In A National Context: An International Study, Gary Kleinman, Beixin Lin, Rebecca Bloch
Department of Accounting and Finance Faculty Scholarship and Creative Works
The purpose of this study is to investigate whether the national characteristics of culture, religion and political factionalization are associated with the strength of accounting enforcement. The study uses data on percentages of religious adherents in a sample nation, the Hofstede cultural dimensions and political factionalization. National legal code (e.g., Common Law or Civic Code) and market liquidity are controlled for. Factor analysis is used to generate factor scores from the data. The dependent variable, accounting enforcement, is drawn from Brown et al. (J Bus Finance Account 41(1/2):1–52, 2014). The findings demonstrate that this set of national characteristics is strongly …
Abuses And Penalties Of A Corporate Tax Inversion, James G.S. Yang, Leonard Lauricella, Frank J. Aquilino
Abuses And Penalties Of A Corporate Tax Inversion, James G.S. Yang, Leonard Lauricella, Frank J. Aquilino
Department of Accounting and Finance Faculty Scholarship and Creative Works
There is a serious problem in international taxation today. Many United States (U.S.) multinational corporations have moved abroad to take advantage of a lower tax rate in a foreign country. As a consequence, the tax base in the U.S. has been seriously eroded. This practice is known as “corporate tax inversion”. This paper discusses the abuses and penalties of this phenomenon. It is rooted in some deficiencies in the U.S. tax law. This paper points out that the U.S. has the highest corporate tax rate in the world. It imposes tax on worldwide income. It permits deferral of tax on …
Abuses And Penalties Of A Corporate Tax Inversion, James G.S. Yang, Leonard J. Lauricella Professor, Frank J. Aquilino
Abuses And Penalties Of A Corporate Tax Inversion, James G.S. Yang, Leonard J. Lauricella Professor, Frank J. Aquilino
Department of Accounting and Finance Faculty Scholarship and Creative Works
There is a serious problem in international taxation today. Many United States (U.S.) multinational corporations have moved abroad to take advantage of a lower tax rate in a foreign country. As a consequence, the tax base in the U.S. has been seriously eroded. This practice is known as “corporate tax inversion”. This paper discusses the abuses and penalties of this phenomenon. It is rooted in some deficiencies in the U.S. tax law. This paper points out that the U.S. has the highest corporate tax rate in the world. It imposes tax on worldwide income. It permits deferral of tax on …
A New Method Of Measuring Financial Risk Aversion Using Hypothetical Investment Preferences: What Does It Say In The Case Of Gender Differences?, A. Seddik Meziani, Elliot Noma
A New Method Of Measuring Financial Risk Aversion Using Hypothetical Investment Preferences: What Does It Say In The Case Of Gender Differences?, A. Seddik Meziani, Elliot Noma
Department of Accounting and Finance Faculty Scholarship and Creative Works
Aversion to risk is one of the main factors driving investment decisions. Studies have been based on either simple decisions in a laboratory setting or real-life decisions viewed in retrospect. The study's main contribution to the literature consists of a new and elaborate method of measuring risk combined with a real-world investment task brought into a laboratory setting and show that in this controlled environment on average women are more risk averse than men. Unlike previous studies, the authors measure risk tolerance in units that naturally map into the risk-return space used by investors, giving them the missing tool to …
Masked Instability: Within-Sector Financial Risk In The Presence Of Wealth Inequality, Youngna Choi
Masked Instability: Within-Sector Financial Risk In The Presence Of Wealth Inequality, Youngna Choi
Department of Applied Mathematics and Statistics Faculty Scholarship and Creative Works
We investigate masked financial instability caused by wealth inequality. When an economic sector is decomposed into two subsectors that possess a severe wealth inequality, the sector in entirety can look financially stable while the two subsectors possess extreme financially instabilities of opposite nature, one from excessive equity, the other from lack thereof. The unstable subsector can result in further financial distress and even trigger a financial crisis. The market instability indicator, an early warning system derived from dynamical systems applied to agent-based models, is used to analyze the subsectoral financial instabilities. Detailed mathematical analysis is provided to explain what financial …
Analytical Procedures In External Auditing: A Comprehensive Literature Survey And Framework For External Audit Analytics, Deniz Appelbaum, Alex Kogan, Miklos A. Vasarhelyi
Analytical Procedures In External Auditing: A Comprehensive Literature Survey And Framework For External Audit Analytics, Deniz Appelbaum, Alex Kogan, Miklos A. Vasarhelyi
Department of Accounting and Finance Faculty Scholarship and Creative Works
There is an increasing recognition in the public audit profession that the emergence of big data as well as the growing use of business analytics by audit clients has brought new opportunities and challenges. That is, should more complex business analytics beyond the customary analytical procedures be used in the engagement and if so, where? Which techniques appear to be most promising? This paper starts the process of addressing these questions by examining extant external audit research. 301 papers are identified that discuss some use of analytical procedures in the public audit engagement. These papers are then categorized by technique, …
Subjectivity Of Diamond Prices In Online Retail: Insights From A Data Mining Study, Stanislav Mamonov, Tamilla Triantoro
Subjectivity Of Diamond Prices In Online Retail: Insights From A Data Mining Study, Stanislav Mamonov, Tamilla Triantoro
Department of Information Management and Business Analytics Faculty Scholarship and Creative Works
Diamonds belong to a unique product category whose perceived value is largely dependent on socially constructed beliefs. To explore the degree to which the physical properties of a diamond can be used to predict the diamond price, we perform data mining on a large dataset of loose diamonds scraped from an online diamond retailer. We find that diamond weight, color and clarity are the key characteristics that influence diamond prices. The data mining results also suggest a high degree of subjectivity in diamond pricing that may reflect price obfuscation strategies employed by diamond retailers.
Financial Auditor And Sustainability Reporting: Does It Matter?, Belen Fernandez-Feijoo, Silvia Romero, Silvia Ruiz
Financial Auditor And Sustainability Reporting: Does It Matter?, Belen Fernandez-Feijoo, Silvia Romero, Silvia Ruiz
Department of Accounting and Finance Faculty Scholarship and Creative Works
The objective of this paper is to investigate the yet-to-develop assurance market, its links with the mature auditing market, and the role that the Big4 auditing firms (KPMG, EY, PwC, and Deloitte) play in the former. We use data submitted to the Global Reporting Initiative by companies in 18 countries, for the years 2011–2013, in order to obtain a global overview that allows generalization of the results. We find higher levels of disclosure and increased credibility of sustainability reports (SRs) when the financial auditor is a Big4. Companies audited by a Big4 are more likely to assure the SR than …
Making Government Data Valuable For Constituents: The Case For The Advanced Data Analytics Capabilities Of The Enhance Framework, Stephen Kozlowski, Hussein Issa, Deniz Appelbaum
Making Government Data Valuable For Constituents: The Case For The Advanced Data Analytics Capabilities Of The Enhance Framework, Stephen Kozlowski, Hussein Issa, Deniz Appelbaum
Department of Accounting and Finance Faculty Scholarship and Creative Works
Constituent demands for improved transparency in governmental reporting have increased since the 2008 financial crisis in the U.S. that impacted the financial well-being of many individuals and entities, including state and local municipalities. Since then, several governmental entities have provided an open data environment. However, these early initiatives do not incorporate robust analytic capabilities that are able to satisfy numerous and varied constituent inquiries. This research proposes development of the ENHanced ANalytic Constituent Environment (ENHANCE) framework in response to the analytic nature of the inquiries from various governmental stakeholders such as citizens, analysts, bond investors, creditors, vendors, auditors, and oversight …
The Emerging International Taxation Problems, James G. Yang, Victor N.A. Metallo
The Emerging International Taxation Problems, James G. Yang, Victor N.A. Metallo
Department of Accounting and Finance Faculty Scholarship and Creative Works
The problems of tax evasion and tax avoidance are as old as taxes themselves. Between 2015 and 2016 alone, many U.S. multinational corporations were involved in tax disputes with the European Commission. From a historical perspective, these disputes are unprecedented as they have resulted in tremendous amount of tax penalties. The most notable case was Apple for €13 billion of unpaid tax. This article discusses what tax strategies these corporations used that caused such disputes. It specifically investigates seven corporations: Apple Inc., McDonald’s, Starbucks, Fiat, Amazon, Google, and Ikea, and elaborates on the following tax strategies: high royalties, intercompany transfer …
Sustainability Reporting And Stakeholder Engagement In Spain: Different Instruments, Different Quality, Silvia Romero, Silvia Ruiz, Belen Fernandez‐Feijoo
Sustainability Reporting And Stakeholder Engagement In Spain: Different Instruments, Different Quality, Silvia Romero, Silvia Ruiz, Belen Fernandez‐Feijoo
Department of Accounting and Finance Faculty Scholarship and Creative Works
The purpose of this paper is to compare the quality of the sustainability information issued following the three most common reporting models: annual report (addressed to shareholders), sustainability report (addressed to stakeholders), and integrated report (addressed to shareholders). To this aim, we create a quality index based on previous literature, analyzing the content of the sustainability information disclosed by Spanish listed companies during the years 2013 to 2015. We find that companies issuing sustainability reports or integrated reports provide higher quality information than companies including their sustainability information within the annual report. We also find that sustainability reports are issued …
Intraday Volatility And The Implementation Of A Closing Call Auction At Borsa Istanbul, A. Can Inci, Deniz Ozenbas
Intraday Volatility And The Implementation Of A Closing Call Auction At Borsa Istanbul, A. Can Inci, Deniz Ozenbas
Department of Accounting and Finance Faculty Scholarship and Creative Works
The implementation of a closing call auction on market quality and volatility is examined at Borsa Istanbul in Turkey. Using 5- and 15-minute intervals, we document the accentuated volatility after the open and before the close during the morning and afternoon sessions. We show that the implementation of a closing call decreases volatility accentuation just prior to the market close, and increases market quality. We also document the evolution of intraday volatility patterns at Borsa Istanbul using the longest to date high frequency dataset available, and show that volatility has been increasing over time, especially at the close.
Foreign Capital Flows, Uncertainties Of Exchange Rates And Central Bank Independence: Implications For Emerging Economies, Hermann Sintim-Aboagye, Chandana Chakraborty, Serapio Byekwaso
Foreign Capital Flows, Uncertainties Of Exchange Rates And Central Bank Independence: Implications For Emerging Economies, Hermann Sintim-Aboagye, Chandana Chakraborty, Serapio Byekwaso
Department of Accounting and Finance Faculty Scholarship and Creative Works
Utilizing time series data for a panel of 22 emerging countries and applying Granger causality tests, this paper extends the relationship between central bank independence (CBI) and uncertainties of inflation by including the phenomena of exchange rates and foreign capital flows. There are two specific objectives of this investigation. The first objective is to see whether uncertainty of inflation induces volatility of exchange rates, and vice versa, under differing degrees of CBI. The second objective is to explore whether the dynamics of the former relationship influence foreign capital flows in turn and, if so, whether the extent of CBI plays …
Big Data And Analytics In The Modern Audit Engagement: Research Needs, Deniz Appelbaum, Alexander Kogan, Miklos A. Vasarhelyi
Big Data And Analytics In The Modern Audit Engagement: Research Needs, Deniz Appelbaum, Alexander Kogan, Miklos A. Vasarhelyi
Department of Accounting and Finance Faculty Scholarship and Creative Works
Modern audit engagements often involve examination of clients that are using Big Data and analytics to remain competitive and relevant in today’s business environment. Client systems now are integrated with the cloud, the Internet of Things, and external data sources such as social media. Furthermore, many engagement clients are now integrating this Big Data with new and complex business analytical approaches to generate intelligence for decision making. This scenario provides almost limitless opportunities and the urgency for the external auditor to utilize advanced analytics. This paper first positions the need for the external audit profession to move toward Big Data …
Using Formal Concept Analysis To Examine Water Disclosure In Corporate Social Responsibility Reports, Gary Kleinman, Chu Hua Kuei, Picheng Lee
Using Formal Concept Analysis To Examine Water Disclosure In Corporate Social Responsibility Reports, Gary Kleinman, Chu Hua Kuei, Picheng Lee
Department of Accounting and Finance Faculty Scholarship and Creative Works
Corporate social responsibility (CSR) water disclosures vary in content, leading to concern about the quality and extent of such disclosures. This paper employs formal concept analysis (FCA) to examine water reporting of selected companies in the US food and beverage industry that have followed the water guidelines set forth by the Global Reporting Initiative (GRI) and in the disclosure guidelines of the CEO Water Mandate. Assessments of water consumption and water withdrawal were cited more often in our sample firms' CSR reports. FCA results also identify the major focus of our sample firms as setting sustainable water management goals and …
Refocusing Through Discontinued Operations In Response To Acquisitions And Diversification, Richard Lord, Yoshie Saito
Refocusing Through Discontinued Operations In Response To Acquisitions And Diversification, Richard Lord, Yoshie Saito
Department of Accounting and Finance Faculty Scholarship and Creative Works
We examine how prior acquisitions and the extent of corporate diversification affect decisions to discontinue operations. These choices comprise a very important class of publicly announced disposal decisions, and analyzing them allows us to utilize a much larger sample than most prior studies of divestitures. We employ a multinomial logistic regression setting to test our three hypotheses; this framework allows us to assess the difference in choices regarding positive- and negative-valued announcements of discontinued operations. We find that firms are less liable to report negative-valued divestitures in the year of an acquisition, and are more likely to discontinue operations, especially …
Impact Of Business Analytics And Enterprise Systems On Managerial Accounting, Deniz Appelbaum, Alexander Kogan, Miklos Vasarhelyi, Zhaokai Yan
Impact Of Business Analytics And Enterprise Systems On Managerial Accounting, Deniz Appelbaum, Alexander Kogan, Miklos Vasarhelyi, Zhaokai Yan
Department of Accounting and Finance Faculty Scholarship and Creative Works
The nature of management accountants' responsibility is evolving from merely reporting aggregated historical value to also including organizational performance measurement and providing management with decision related information. Corporate information systems such as enterprise resource planning (ERP) systems have provided management accountants with both expanded data storage power and enhanced computational power. With big data extracted from both internal and external data sources, management accountants now could utilize data analytics techniques to answer the questions including: what has happened (descriptive analytics), what will happen (predictive analytics), and what is the optimized solution (prescriptive analytics). However, research shows that the nature and …
Using Drones In Internal And External Audits: An Exploratory Framework, Deniz Appelbaum, Robert A. Nehmer
Using Drones In Internal And External Audits: An Exploratory Framework, Deniz Appelbaum, Robert A. Nehmer
Department of Accounting and Finance Faculty Scholarship and Creative Works
Recently the FAA relaxed restrictions on the use of drones or Unmanned Aircraft Systems (UASs) for commercial purposes. Markets for commercial drone use are in the technology trigger phase of the Gartner Group’s Hyper Cycle, with developments occurring rapidly in real estate, agriculture (farming), the film industry, insurance, and other areas. Examination and inspection applications of drones have been proposed in heavy industry and cell tower inspection. Previous research suggests an incremental structure for implementing technological innovations such as continuous auditing (CA). In this paper these proposals are expanded to include the additional requirements to add drone technologies. This structure …
Audit Regulation In An International Setting: Testing The Impact Of Religion, Culture, Market Factors, And Legal Code On National Regulatory Efforts, Gary Kleinman, Beixin Lin
Audit Regulation In An International Setting: Testing The Impact Of Religion, Culture, Market Factors, And Legal Code On National Regulatory Efforts, Gary Kleinman, Beixin Lin
Department of Accounting and Finance Faculty Scholarship and Creative Works
Assuring the quality of international auditing is important in the current, globalized business/economic environment. High-quality international auditing efforts promote greater confidence in financial statements, and therefore promote greater movement of capital. Ensuring high-quality auditing efforts is the task of auditing regulation efforts, among others. Several potential determinants of the strength of these efforts were postulated in Kleinman et al (2014). The postulated determinants of interest include national culture, religion, legal code origin, and financial market liquidity. The authors, however, did not test the relationship of the postulated determinants to auditing enforcement efforts. This study undertakes the task of investigating such …
The Information Content Of Dividend Initiation Announcements: The Case Of Information Technology Firms, Susana Yu, Gwendolyn Webb
The Information Content Of Dividend Initiation Announcements: The Case Of Information Technology Firms, Susana Yu, Gwendolyn Webb
Department of Accounting and Finance Faculty Scholarship and Creative Works
Purpose: The purpose of this paper is to examine the dividend initiation announcements made by firms in the information technology sector as defined in a modern system of industrial classification. Design/methodology/approach: On the basis of a modern classification of the information technology industry, the authors examine a wide range of corporate performance and management measures to discriminate between the two theories of the information revealed by the announcement of dividend initiations, the signaling, and life cycle theories. Findings: The empirical results are more consistent with the corporate life cycle theory of dividends than with the information signaling hypothesis. This finding …
Market Adaptation To Regulation Fair Disclosure: The Use Of Industry Information To Enhance The Informational Environment, Susana Yu, Gwendolyn Webb
Market Adaptation To Regulation Fair Disclosure: The Use Of Industry Information To Enhance The Informational Environment, Susana Yu, Gwendolyn Webb
Department of Accounting and Finance Faculty Scholarship and Creative Works
Our fundamental research interest is in exploring the ways in which the financial markets have adapted to Reg FD, and our particular focus is on how market participants use industry information embedded in firms’ earnings announcements. We find that announcements of quarterly earnings made by companies that are the first in their industry to report in a given quarter have significant effects on the stock returns of other firms in the same industry as well as on their own stock returns. We then test the implications of these findings for their effects on the information environment. Overall, our empirical findings …
Do Non-Staggered Board Elections Matter To Earnings Quality And The Value Relevance Of Earnings And Book Value?, Shuling Chiang, Gary Kleinman, Picheng Lee
Do Non-Staggered Board Elections Matter To Earnings Quality And The Value Relevance Of Earnings And Book Value?, Shuling Chiang, Gary Kleinman, Picheng Lee
Department of Accounting and Finance Faculty Scholarship and Creative Works
Purpose: The purpose of this paper is to examine the impact of non-staggered voting for members of the board of directors on earnings quality and the value relevance of earnings and book value. Design/methodology/approach: The authors used a sample of Taiwanese firms whose board was elected as a whole every three years from 2003 to 2013. The authors used multiple regression analysis to test whether board of directors elections and corporate governance affected earnings quality and the value relevance of earnings and book value. Findings: The authors found that elections led to lower earnings quality, but better corporate governance led …
The Assurance Market Of Sustainability Reports: What Do Accounting Firms Do?, Belen Fernandez-Feijoo, Silvia Romero, Silvia Ruiz
The Assurance Market Of Sustainability Reports: What Do Accounting Firms Do?, Belen Fernandez-Feijoo, Silvia Romero, Silvia Ruiz
Department of Accounting and Finance Faculty Scholarship and Creative Works
The assurance of sustainability reports is a relatively new service offered by different providers such as accounting firms and consultants. The percentage of sustainability reports assured and the weight of the four largest accounting firms (Deloitte, EY, KPMG and PWC) in this new market are evolving in time. The purpose of this paper is to contribute to a better understanding of the role each one of the four major accounting firms (Big4) play in this assurance market. Using a generalized linear mixed model in an international sample, our results confirm that each Big4 accounting firm leverages its network of financial …
Trade Networks And Cross-Border Acquisitions: Evidence From United States Acquiring Firms, Seung Hun Han, Eun Jin Jo, Dong-Kyoon Kim, Duk Hee Lee
Trade Networks And Cross-Border Acquisitions: Evidence From United States Acquiring Firms, Seung Hun Han, Eun Jin Jo, Dong-Kyoon Kim, Duk Hee Lee
Department of Accounting and Finance Faculty Scholarship and Creative Works
This study examines the impact of the trade networks of target firms' nation on the announcement returns of the cross-border acquisitions of United States acquirers. By using a sample of 818 cross-border acquisitions during 2000–2007, we find that the centrality measure of trade networks has a positive impact on announcement returns, after controlling for Hofstede's cultural distance measure between the acquiring and target nations and various firm- and deal-specific factors. In sum, trade network analysis, based on strength centrality, better explains the performance of acquiring firms than does the bilateral trade openness measurement used in previous studies.
The Accounting Court: Some Speculations On Why Not?, Gary Kleinman, Pamela Strickland, Asokan Anandarajan
The Accounting Court: Some Speculations On Why Not?, Gary Kleinman, Pamela Strickland, Asokan Anandarajan
Department of Accounting and Finance Faculty Scholarship and Creative Works
The accounting court proposed by Spacek (Account Rev 33(3):368, 1958) was a potent and controversial idea. The court would provide a venue to which auditing firms and clients could bring disputes over the application of accounting principles and over time would build a database of casework illustrating the court’s decisions on proper application and interpretation of accounting principles. In this paper, we contribute to the literature on the accounting court and on standard setting by analyzing group value orientations and motivations that should promote the likelihood of an accounting court appearing in these times. We base our analysis in value …
Securing Big Data Provenance For Auditors The Big Data Provenance Black Box As Reliable Evidence, Deniz Appelbaum
Securing Big Data Provenance For Auditors The Big Data Provenance Black Box As Reliable Evidence, Deniz Appelbaum
Department of Accounting and Finance Faculty Scholarship and Creative Works
The purpose of this article is to highlight a main issue regarding reliable audit evidence derived from Big Data—that of secure data provenance. Traditionally, audit evidence external to the client has been regarded as superior to other forms of evidence. However, regarding external “messy” Big Data sources that may be material to aspects of the audit, these sources may lack provenance and verifiability. That is, the origins of the data may be unclear and its log files incomplete. According to the standards, such evidence should be considered as less reliable for audit evidence. External auditors, as outsiders of the client, …
The Expectation Differences Among Stakeholders In The Financial Valuation Fitness Of Auditors, James Digabriele
The Expectation Differences Among Stakeholders In The Financial Valuation Fitness Of Auditors, James Digabriele
Department of Accounting and Finance Faculty Scholarship and Creative Works
Purpose-The purpose of this paper is to investigate if there is an expectation gap among accounting academics, accounting practitioners, and users of financial statements in the financial valuation fitness of auditors. Complex reporting standards and current market expectations have the potential to create differences between what third-party users consider to be the responsibilities of the auditor and what auditors believe to be their responsibilities in auditing fair value estimates. Design/methodology/approach-This study surveys the perceptions of accounting academics, accounting practitioners, and users of financial statements and the degree to which an expectation gap exists in the financial valuation fitness of auditors. …
Designing Ca/Cm To Fit Not-For-Profit Organizations, Deniz Appelbaum, Stephen Kozlowski, Miklos A. Vasarhelyi, Joel White
Designing Ca/Cm To Fit Not-For-Profit Organizations, Deniz Appelbaum, Stephen Kozlowski, Miklos A. Vasarhelyi, Joel White
Department of Accounting and Finance Faculty Scholarship and Creative Works
Purpose – The purpose of this project is to undertake continuous auditing and monitoring (CA/CM) implementations working with small-to-medium-sized (SME) not-for-profit (NFP) organizations of varying sizes, business purposes and levels of technical sophistication. Design/methodology/approach – This paper discusses a project using a case study approach with an SME NFP entity. Findings – The findings support the discussions in the literature regarding CA/CM adoption in organizations, particularly regarding its implementation benefits and challenges. Research limitations/implications – The project is not complete in that additional case studies could possibly offer additional applicability to the findings. Practical implications – This case study illustrates …