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Recommendations For Online Training In Hospitality Organizations, Geoffrey L. Wellen
Recommendations For Online Training In Hospitality Organizations, Geoffrey L. Wellen
UNLV Theses, Dissertations, Professional Papers, and Capstones
Delivering consistent customer experiences is often a key driver of customer satisfaction in the leisure and hospitality industry. However, consistency can be compromised if new and existing employees are not adequately prepared for their roles and duties. The leisure and hospitality industry hires many new staff each year due to general industry growth and employee turnover. Training and development is therefore important for the industry to meet staffing requirements and to deliver consistent customer experiences. The rapid and significant developments in online training and education since mid 1990 have increased the size and knowledge of the candidate pool available to …