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A Comparison Of The Relationship Management Methodology And The Extended Business Rules Diagram Method, Jeff Campbell
A Comparison Of The Relationship Management Methodology And The Extended Business Rules Diagram Method, Jeff Campbell
Theses : Honours
This research is a comparative study of the Relationship Management Methodology and the extended Business Rules Diagram method, when applied to the development of a Web-based hypermedia system. The RMM method focuses almost exclusively on the design phase of Web-based hypermedia systems with insufficient emphasis placed on the requirement's analysis phase. The extended BRD method has been proposed to address this issue and attempts to cover more fully the development life cycle of Web based hypermedia systems. A comparison of the main concepts, the phases of steps, as well as the modelling technique, notation and graphical representation is made between …
Web Based Customer Support In Banking And Financial Services, Kevin C. D'Silva
Web Based Customer Support In Banking And Financial Services, Kevin C. D'Silva
Theses : Honours
As customers become more sophisticated and competition increases in the marketplace, companies need to provide better service to gain a competitive advantage. The World Wide Web (WWW) offers companies the opportunity to provide service to their customers 24 hours a day and 7 days a week. Companies are taking advantage of this opportunity by making the WWW the customer service tool of the future. This project was conducted to develop a model for evaluating the level of customer service and support provided by corporate Web sites. The model was developed by adapting Lovelock’s Flower of Service Model (1994) to Web …