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Databases and Information Systems
Information Systems and Analytics Department Faculty Journal Articles
- Keyword
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- Blockchain; distributed ledger; emerging technologies; project-based learning; self-regulated learning; peer learning (1)
- Computer science (1)
- Customer service quality metrics; information technology mediated customer service; information technology mediated customer service in China; online shopping; point of sale systems (1)
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Full-Text Articles in Business
Teaching Applications And Implications Of Blockchain Via Project-Based Learning: A Case Study, Kevin Mentzer, Mark Frydenberg, David J. Yates
Teaching Applications And Implications Of Blockchain Via Project-Based Learning: A Case Study, Kevin Mentzer, Mark Frydenberg, David J. Yates
Information Systems and Analytics Department Faculty Journal Articles
This paper presents student projects analyzing or using blockchain technologies, created by students enrolled in courses dedicated to teaching blockchain, at two different universities during the 2018-2019 academic year. Students explored perceptions related to storing private healthcare information on a blockchain, managing the security of Internet of Things devices, maintaining public governmental records, and creating smart contracts. The course designs, which were centered around project-based learning, include self-regulated learning and peer feedback as ways to improve student learning. Students either wrote a research paper or worked in teams on a programming project to build and deploy a blockchain-based application using …
A Comparison Of Information Technology Mediated Customer Services Between The U.S. And China, Suhong Li, Hal Records, Robert Behling
A Comparison Of Information Technology Mediated Customer Services Between The U.S. And China, Suhong Li, Hal Records, Robert Behling
Information Systems and Analytics Department Faculty Journal Articles
Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 442 responses collected from one USA university (234 responses) and two Chinese universities (208 responses), the study investigates customer preferences over two service delivery models (either in store or online) on five types of purchasing (retail, eating-out, banking, travel and entertainment) and their perception difference in customer service quality between those two delivery models in the U.S. and China. The results show that the majority …