Business Commons^™

Impact Of Knowledge Management Processes Upon Job Satisfaction And Job Performance, George Reid Cooper

CCE Theses and Dissertations

While we might know anecdotally that the implementation of knowledge management in an organization improves job satisfaction and job performance, there are limited empirical studies that assess this assumption. There have been studies done in this area but the results vary in terms of which knowledge management processes have an impact upon job satisfaction and which do not. Similarly, many studies make assumptions that job satisfaction leads to improved job performance without testing for that variable. The goal of this dissertation is to assess whether the knowledge management processes have a positive impact upon job satisfaction and job performance and …

An Empirical Examination Of The Impact Of Organizational Injustice And Negative Affect On Attitude And Non-Compliance With Information Security Policy, Celestine Kemah

CCE Theses and Dissertations

Employees’ non-compliance with Information Security (IS) policies is an important socio-organizational issue that represents a serious threat to the effective management of information security programs in organizations. Prior studies have demonstrated that information security policy (ISP) violation in the workplace is a common significant problem in organizations. Some of these studies have earmarked the importance of this problem by drawing upon cognitive processes to explain compliance with information security policies, while others have focused solely on factors related to non-compliance behavior, one of which is affect. Despite the findings from these studies, there is a dearth of extant literature that …

Improving Employees’ Compliance With Password Policies, Enas Albataineh

CCE Theses and Dissertations

Employees’ lack of compliance with password policies increases password susceptibility, which leads to financial damages to the organizations as a result of information disclosure, fraud, and unauthorized transactions. However, few studies have examined what motivates employees to comply with password policies.

The purpose of this quantitative cross-sectional study was to examine what factors influence employees’ compliance with password policies. A theoretical model was developed based on Protection Motivation Theory (PMT), General Deterrence Theory (GDT), Theory of Reasoned Action (TRA), and Psychological Ownership Theory to explain employees’ compliance with password policies.

A non-probability convenience sample was employed. The sample consisted of …

The Social Media Machines: An Investigation Of The Effect Of Trust Moderated By Disinformation On Users’ Decision-Making Process, Zulma Valedon Westney

CCE Theses and Dissertations

Social media networking sites (SMNS) have become a popular communications medium where users share information, knowledge, and persuasion. In less than two decades, social media's (SM) dominance as a communication medium can't be disputed, for good or evil. Combined with the newly found immediacy and pervasiveness, these SM applications' persuasive power are useful weapons for organizations, angry customers, employees, actors, and activists bent on attacking or hacking other individuals, institutions, or systems. Consequently, SM has become the preferred default mechanism of news sources; however, users are unsure if the information gathered is true or false. According to the literature, SMNS …

An Analysis Of The Relationship Between Security Information Technology Enhancements And Computer Security Breaches And Incidents, Linda Betz

CCE Theses and Dissertations

Financial services institutions maintain large amounts of data that include both intellectual property and personally identifiable information for employees and customers. Due to the potential damage to individuals, government regulators hold institutions accountable for ensuring that personal data are protected and require reporting of data security breaches. No company wants a data breach, but finding a security incident or breach early in the attack cycle may decrease the damage or data loss a company experiences. In multiple high profile data breaches reported in major news stories over the past few years, there is a pattern of the adversary being inside …

An Investigation Of Socio-Technical Components Of Knowledge Management System (Kms) Usage, Noel Wint Jr.

CCE Theses and Dissertations

Existing literature indicates that although both academics and practitioners recognize knowledge management (KM) as a source of competitive advantage, users are not always willing to use a knowledge management system (KMS). Because of the social nature of knowledge transfer, a KMS can be considered a socio-technical system. Many explanations have been presented for this failure to utilize the KMS. These explanations include a number of the socio-technical factors relating to people, processes, and technologies. While these factors may have significant explanatory power when examined independently, existing studies have not sufficiently addressed the interactions among all three socio-technical factors or their …

A Study Of The Success Of Group Formation In Virtual Teams Using Computer-Mediated Communications, Eliel Melón-Ramos

CCE Theses and Dissertations

In the digital domain, virtual teams within organizations and corporations are becoming common. Restructuring an organization or corporation is vital because competition and globalization are increasing. In this era of globalization, distributed working groups need to develop a competitive advantage in these ever-changing environments. Historically, teams had experienced problems stemming from geographical and temporal limitations. With the increase of technology in telecommunications, organizations are increasingly forming virtual teams, which have become critical to the survival of nearly any corporate entity.

Virtual teams have some of the same problems that regular teams have. One of the key challenges is the method …

Automatically Defined Templates For Improved Prediction Of Non-Stationary, Nonlinear Time Series In Genetic Programming, David Moskowitz

CCE Theses and Dissertations

Soft methods of artificial intelligence are often used in the prediction of non-deterministic time series that cannot be modeled using standard econometric methods. These series, such as occur in finance, often undergo changes to their underlying data generation process resulting in inaccurate approximations or requiring additional human judgment and input in the process, hindering the potential for automated solutions.

Genetic programming (GP) is a class of nature-inspired algorithms that aims to evolve a population of computer programs to solve a target problem. GP has been applied to time series prediction in finance and other domains. However, most GP-based approaches to …

Patient Portals: Achieving Technology Acceptance And Meaningful Use In Independent Physician-Managed Practices, Kimberly W. Bartholomew

CCE Theses and Dissertations

As the bulk of medical health records shift from paper-based file systems to electronic formats, the promise of the transformation process called healthcare reform included adding efficiencies to medical practice workflows, lower costs, improved quality of care and most important, and the freeing of patient information from traditional propriety silos. With this incoming largess of protected health information data now viewable through online patient portals, patients can be empowered to become educated and active in their own health care decisions, but only if they have admission to their information. A digital divide currently exists in many medical practices where only …

Understanding The Impact Of Hacker Innovation Upon Is Security Countermeasures, Sean M. Zadig

CCE Theses and Dissertations

Hackers external to the organization continue to wreak havoc upon the information systems infrastructure of firms through breaches of security defenses, despite constant development of and continual investment in new IS security countermeasures by security professionals and vendors. These breaches are exceedingly costly and damaging to the affected organizations. The continued success of hackers in the face of massive amounts of security investments suggests that the defenders are losing and that the hackers can innovate at a much faster pace.

Underground hacker communities have been shown to be an environment where attackers can learn new techniques and share tools pertaining …

An Examination Of Service Level Agreement Attributes That Influence Cloud Computing Adoption, Howard Gregory Hamilton

CCE Theses and Dissertations

Cloud computing is perceived as the technological innovation that will transform future investments in information technology. As cloud services become more ubiquitous, public and private enterprises still grapple with concerns about cloud computing. One such concern is about service level agreements (SLAs) and their appropriateness.

While the benefits of using cloud services are well defined, the debate about the challenges that may inhibit the seamless adoption of these services still continues. SLAs are seen as an instrument to help foster adoption. However, cloud computing SLAs are alleged to be ineffective, meaningless, and costly to administer. This could impact widespread acceptance …

An Information Privacy Examination Of The Practices Of Pharmaceutical Companies Regarding Use Of Information Collected Through Their Websites, Shonda Dellena Brown

CCE Theses and Dissertations

Consumers have begun to take a more proactive approach to their healthcare by accessing pharmaceutical companies Websites to obtain health and drug information, support groups, rebates, coupons, as well as free drug trials. In exchange for these benefits, companies require consumers to voluntarily disclose information. However, research has shown that consumers continue to be concerned about how their information is managed, used, and distributed by companies, especially if accessed via the Web. To date, there has been limited empirical research to examine the actual online practices of companies when it comes to privacy, especially those of pharmaceutical companies. Using Delphi …

An Empirical Development Of Critical Value Factors For System Quality And Information Quality In Business Intelligence Systems Implementations, Paul Dooley

CCE Theses and Dissertations

Business intelligence (BI) systems have been widely recognized as a leading technology for many years. However, despite the high priority and importance placed on BI, there has been a significant lack of BI system implementation (BISI) success. BI systems are not considered to be conventional information systems (IS) and often rely on the integration of a complex information infrastructure. Consequently, the degree of information quality (IQ) and system quality (SQ) have not met expectations for BISI success.

This study was designed to determine how an organization may gain benefits in the context of BISI by uncovering the antecedents and critical …

An Investigation Of The Factors Contributing To The Development Of Poorly Defined Is Strategies For Firms In The United States, Karen B. Lacaden

CCE Theses and Dissertations

Although empirical research has shown that a clearly defined information system (IS) strategy has a positive impact to a firm’s performance and a poorly defined IS strategy has a negative impact to a firms’ performance, firms still develop poorly defined IS strategies. Further compounding the problem, research has revealed that 87% of the business executives believe information systems are a critical enabler to their firms' strategic realization, yet only 33% of business executives involve the Chief Information Officer (CIO) in their firm’s business strategy development. The main goal of this research study is to empirically identify factors which impact development …

Designing An Effective Information Security Policy For Exceptional Situations In An Organization: An Experimental Study, George S. Antoniou

CCE Theses and Dissertations

An increasing number of researchers are recognizing the importance of the role played by employees in maintaining the effectiveness of an information security policy. Currently, little research exists to validate the relationship between the actions (behaviors) taken by employees in response to exceptional situations (antecedents) regarding an organization’s information security policy, the impact (consequences) those actions have on an organization, and the motives that prompt those actions. When these exceptional situations occur, employees may feel compelled to engage in behaviors that violate the terms of an information security policy because strict compliance with the policy could cause the organization to …

Virtue Ethics: Examining Influences On The Ethical Commitment Of Information System Workers In Trusted Positions, John Max Gray

CCE Theses and Dissertations

Despite an abundance of research on the problem of insider threats, only limited success has been achieved in preventing trusted insiders from committing security violations. Virtue ethics may be an approach that can be utilized to address this issue. Human factors such as moral considerations impact Information System (IS) design, use, and security; consequently they affect the security posture and culture of an organization. Virtue ethics based concepts have the potential to influence and align the moral values and behavior of information systems workers with those of an organization in order to provide increased protection of IS assets. An individual’s …

Feature Selection And Classification Methods For Decision Making: A Comparative Analysis, Osiris Villacampa

CCE Theses and Dissertations

The use of data mining methods in corporate decision making has been increasing in the past decades. Its popularity can be attributed to better utilizing data mining algorithms, increased performance in computers, and results which can be measured and applied for decision making. The effective use of data mining methods to analyze various types of data has shown great advantages in various application domains. While some data sets need little preparation to be mined, whereas others, in particular high-dimensional data sets, need to be preprocessed in order to be mined due to the complexity and inefficiency in mining high dimensional …

Motivating The Solicited And Unsolicited Sharing Of Tacit Knowledge Through The Process Of Externalization, Sheila Yvonne Sorensen

CCE Theses and Dissertations

While several U. S. firms have invested in Knowledge Management (KM) tools and software, it has become apparent that investments must be made in additional facets of KM, such as knowledge sharing (KS), thought by many researchers to be the most important component of KM. Of the two types of KS, explicit and tacit, the sharing of tacit knowledge has been shown to contribute the most to an organization’s performance. However, since tacit knowledge is difficult to both convey and acquire, this unshared tacit knowledge may ultimately harm an organization when, without the appropriate knowledge, individuals cannot effectively perform their …

Implicit Measures And Online Risks, Lucinda W. Wang

CCE Theses and Dissertations

Information systems researchers typically use self-report measures, such as questionnaires to study consumers’ online risk perception. The self-report approach captures the conscious perception of online risk but not the unconscious perception that precedes and dominates human being’s decision-making. A theoretical model in which implicit risk perception precedes explicit risk evaluation is proposed. The research model proposes that implicit risk affects both explicit risk and the attitude towards online purchase. In a direct path, the implicit risk affects attitude towards purchase. In an indirect path, the implicit risk affects explicit risk, which in turn affects attitude towards purchase.

The stimulus used …

An Investigation Of The Key Factors That Affect The Adoption Of Smartphones In Global Midmarket Professional Service Firms, Mark S. Kocour

CCE Theses and Dissertations

The evolution and proliferation of mobile devices (m-devices) in the workplace have been rapid. In comparison to conventional services provided by mobile phones (m-phones), smartphones feature sophisticated functionality, such as Internet access, video/audio streaming, and business productivity applications. As a consequence of increased demand for smartphones in the workplace, an understanding of the factors that determine the decision to adopt smartphones in business settings is necessary. The goal of this investigation was to identify the key factors that have an impact on the adoption of smartphones.

This dissertation investigation provided an understanding of the key factors that affect the adoption …