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Full-Text Articles in Business
From Cyber To E-Mail Incivility: A Psychometric Assessment And Measure Validation Study, Kimberly Mccarthy, Rajnandini Pillai, Bennett Cherry, Michael Steigerwald
From Cyber To E-Mail Incivility: A Psychometric Assessment And Measure Validation Study, Kimberly Mccarthy, Rajnandini Pillai, Bennett Cherry, Michael Steigerwald
Organization Management Journal
Conducting research on organizational communication, and on how e-mail is used and misused by employees, is an important question addressed by this research. Specifically, we assess and address the deficiency in the existing construct of cyber incivility. This research examines how the existing scale is lacking, explains why a new scale is needed, and then develops and tests a new measure of rude e-mail. In this study we perform a quantitative test of the quality of the existing cyber incivility scale. In addition, we develop and propose a new scale with improved psychometric properties and test its validity on a …
What Is Workplace Incivility? An Investigation Of Employee Relational Schemas, Jonathan Samosh
What Is Workplace Incivility? An Investigation Of Employee Relational Schemas, Jonathan Samosh
Organization Management Journal
This qualitative study investigated relational schemas of workplace incivility to develop an understanding of incivility from the employee perspective, refine theoretical comprehension of the incivility construct, and begin collecting data to support development of applied interventions. Two hundred and five currently employed respondents answered open-ended survey questions about schematic features of incivility and normative questions about how it should be addressed at work. Responses were analyzed with phenomenological methodology. Workplace incivility was defined in relational schemas similarly to current scholarly conceptualization, but respondents’ examples of incivility included more severe mistreatment as well. Perpetrators, targets, bystanders, and interveners were identified as …
Incivility And Beyond At The Top Management Team Level, Joanne O. Martinez, Julia Eisenberg
Incivility And Beyond At The Top Management Team Level, Joanne O. Martinez, Julia Eisenberg
Organization Management Journal
Although incivility has been gaining increasing attention in the literature as well as in the industry, academic studies have not examined the effects on top management team (TMT) members. TMT members are different from employees at other levels because they are officers of their organizations who are held to a much higher level of responsibility than those in lower echelons. They are crucial in setting the norms of an organization and have far-reaching influence. This article seeks to uncover the mechanisms that explain what happens when TMT members are targets of uncivil leadership behavior. Semistructured interviews were conducted with 15 …