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Full-Text Articles in Business
Managing News In A Managed Media: Mediating The Message In Malaysiakini.Com, Augustine Pang
Managing News In A Managed Media: Mediating The Message In Malaysiakini.Com, Augustine Pang
Research Collection Lee Kong Chian School Of Business
Widely regarded as an anomaly in the neo-authoritarian system in Malaysia, Malaysiakini.com is proving that managing an independent media in a government-managed media landscape is more than a Sisyphean struggle. Employing participant observation and interviews, supplemented by artifacts and media accounts, this study seeks to understand the media management of Malaysiakini.com through news management, using Shoemaker and Reese’s (1996) hierarchy of influence model, which posits a framework of internal and external forces that affect news management. The study found determined attempts to minimize ideological influences through media socialization by accentuating on the direct influences, such as the journalists’ role in …
Linking Brand Equity To Customer Equity, Robert P. Leone, Vithala R. Rao, Kevin Lane Keller, Anita Man Luo, Leigh Mcalister, Rajendra Kumar Srivastava
Linking Brand Equity To Customer Equity, Robert P. Leone, Vithala R. Rao, Kevin Lane Keller, Anita Man Luo, Leigh Mcalister, Rajendra Kumar Srivastava
Research Collection Lee Kong Chian School Of Business
Customer equity and brand equity are two of the most important topics to academic researchers and practitioners. As part of the 2005 Thought Leaders Conference held at the University of Connecticut, the authors were asked to review what was known and not known about the relationship between brand equity and customer equity. During their discussions, it became clear that whereas two distinct research streams have emerged and there are distinct differences, the concepts are also highly related. It also became clear that whereas the focus of both brand equity and customer equity research has been on the end consumer, there …
The Importance Of Issues Management In International Mergers And Acquisitions, Mark Chong
The Importance Of Issues Management In International Mergers And Acquisitions, Mark Chong
Research Collection Lee Kong Chian School Of Business
Issues management is the strategic use of issues analysis and strategic responses to help organizations make adaptations needed to achieve harmony and foster mutual interests within the communities in which they operate (Heath, 1997, p. 3). It seeks to build, maintain and repair relationships with an organizationÆs stakeholders by keeping surveillance for threats and opportunities in the environment that can affect success in achieving organizational mission and goals (Heath, 2002). Accordingly, organizations modify corporate policy, shape legislation or influence public opinion to synchronize themselves with the prevailing or emerging climate of public opinion and sensitivity
Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Jin Yan, Glen T. Cameron
Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Jin Yan, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
The fabric and faces of threat, and the expediency and efficiency in the communication of threat, are examined with a threat appraisal model. This model is empirically tested on an ongoing communication challenge, the issuance of terror alerts by the United States' Department of Homeland Security (DHS), focusing on how threat is appraised by both the conservative and liberal audiences. Findings showed a shared view by the DHS and conservative audiences on the levels and nature of threats; liberal audiences thought otherwise. Though there appeared to be a consensus between the conservative and liberal audiences on the efficacy of threat …
Integrated Crisis Mapping: Toward A Publics-Based, Emotion-Driven Conceptualization In Crisis Communication, Yan Jin, Pang, A., Glen Cameron
Integrated Crisis Mapping: Toward A Publics-Based, Emotion-Driven Conceptualization In Crisis Communication, Yan Jin, Pang, A., Glen Cameron
Research Collection Lee Kong Chian School Of Business
Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach to understanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-driven perspective to crisis communication modeling, mapping different crisis types, and underpinning them with two continua, the organization’s involvement with the crisis issue and primary public’s coping strategy. The paper further argues that the appropriate crisis response and tools to manage a crisis should address the full range of emotions for optimal effectiveness at both strategic and tactical levels.
Strategic Communication In Crisis Governance: Singapore’S Management Of The Sars Crisis, Jin Yan, Augustine Pang, Glen T. Cameron
Strategic Communication In Crisis Governance: Singapore’S Management Of The Sars Crisis, Jin Yan, Augustine Pang, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
The contingency theory of conflict management and current crisis management literature are integrated in this paper to examine how crisis has been communi-cated and managed by the Singapore government and what kinds of strategies arose during the various stages of the SARS crisis life-cycle. Findings show that the Singapore government played a predominant role in managing how its multiple publics perceived the crisis by extensive communication through the news media. The media, in turn, playing a supporting nation-building role, assisted the government's management and communication of the crisis. To effectively manage the perception and emotion of the various public, the …
National Report On Social Capital - Singapore, Wee Liang Tan
National Report On Social Capital - Singapore, Wee Liang Tan
Research Collection Lee Kong Chian School Of Business
No abstract provided.