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A Systems Approach To An Into Organizational Communication Within The Fire And Emergency Services Authority Of Western Australia : An Action Research Study, Ellen Jones

Theses : Honours

Research suggests that a rapidly changing environment due to advancing technology, globalization, expanding world markets, changing populations is resulting in the need for a change to workplace practices. Emerging issues due to an aging population and the anticipated shrinkage of the workforce with the retirement of the baby boomers is indicating the need for the development of new skills. Through a real-life case study, this thesis looks into the aspects of organizational life that impact on effective communication. Through an action research approach implications are drawn from a systems theory view of communication. Action research and systems thinking enables the …