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Evaluation Of Malaysian Retail Service Quality, Mohd Roslan Mohd Nor, Zalina Ibrahim, Linda Dana, Ahmad Faisal Mahdi, Mohamad Zaid Mohd Zin, Mohd Anuar Ramli
Evaluation Of Malaysian Retail Service Quality, Mohd Roslan Mohd Nor, Zalina Ibrahim, Linda Dana, Ahmad Faisal Mahdi, Mohamad Zaid Mohd Zin, Mohd Anuar Ramli
Mohd Roslan Mohd Nor
In retailing different requirement of service quality in product or services environment required. Some of the retail stores have lack on service quality whereas the salesperson is not well trained, unknowledgeable and rude. This study aims to evaluate the retail service quality from a supermarket in Kuching, Malaysia and sets out to determine what influence customers to shop. This research looks at the five dimensions of retail service quality: the physical aspect, reliability, personal interaction, problem solving and policy. A survey of 200 respondents was conducted and reliability test is measured to represent the dimensions whereas regression test and Pearson …
Spirituality And Subjective Well-Being: Empirical Evidences For A New Domain In The Personal Well-Being Index, Eduardo Wills-Herrera
Spirituality And Subjective Well-Being: Empirical Evidences For A New Domain In The Personal Well-Being Index, Eduardo Wills-Herrera
Eduardo Wills-Herrera
Subjective well-being explores the evaluations, both positive and negative, of how people experience their lives. Research in the field inquires how people perceive their well-being in different settings, including different cultures, regions and cities. A large number of different measures have been designed to capture subjective well-being. One of the most used SWB measure is the Personal Well-being Index (PWI), an evaluation of life developed by Cummins et al [(2003). Social Indicators Research, 64, 159–190] which proposes that satisfaction with life consists of seven different life-domains. Theoretical considerations of the contribution of spirituality and religiosity to life satisfaction, from a …