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Full-Text Articles in Business
Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez
Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez
Walden Dissertations and Doctoral Studies
In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencies of the RSMs they support, completed Liden's Servant Leadership Questionnaire. RCSE turnover rates were available from company records. …
Strategies To Retain Employees In Clinical Laboratories, Amber Rose Phipps
Strategies To Retain Employees In Clinical Laboratories, Amber Rose Phipps
Walden Dissertations and Doctoral Studies
With 30 million citizens gaining access to U.S. healthcare through the Affordable Care Act by 2016, healthcare managers need preanalytic employees to ensure quality healthcare services can be provided. The purpose of this qualitative single case study explored strategies used to retain preanalytic employees. The target population consisted of 10 clinical laboratory managers in a single community-based clinical laboratory in the mid-southern United States, selected because of prior success in improved employee retention strategies. The conceptual framework grounding this study was the theory of work adjustment. Data triangulation occurred from using semistructured interviews and company documents. All interpretations from the …
Recruiting And Maintaining Millennial Talent For The J.M. Smucker Company, Emmary Sharer, Conner J. Jones, Angela Morris, Andrew Harpel, Ashley Miesle, Jessica Dixon
Recruiting And Maintaining Millennial Talent For The J.M. Smucker Company, Emmary Sharer, Conner J. Jones, Angela Morris, Andrew Harpel, Ashley Miesle, Jessica Dixon
Williams Honors College, Honors Research Projects
The purpose of this research project as part of the Honors Business Integrated Forum was to explore growth and innovation in the Millennial marketplace. Specifically, this particular project focused on how The J.M. Smucker Company could better attract and retain Millennial talent. Primary and secondary research was conducted in order to gain insight into the Millennial mindset and workplace trends. This research led to several findings about Millennial interests including their desires to create formal and informal bonds at work, uphold a work-life balance, interact with companies prior to the interview process, and live in more urban settings with social …
Strategies For Responding To Generational Differences In Workplace Engagement, Amanda Delane Crowe
Strategies For Responding To Generational Differences In Workplace Engagement, Amanda Delane Crowe
Walden Dissertations and Doctoral Studies
Small business managers are experiencing a 30% turnover of employees, costing U.S. businesses $41.3 million per year. The purpose of this case study was to explore the strategies that experienced business managers use in small accounting firms to respond effectively to generational differences in workplace engagement. Using a purposeful sampling technique, 5 managers possessing successful experience in issues related to generational differences in the workplace were recruited from small accounting firms located in Midwestern United States to participate in semi-structured interviews about engaging a multi-generational workforce. Methodological triangulation was used to analyze the data collected through semi-structured interviews and observations, …