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Full-Text Articles in Business

Three Essays On Firm Behaviors In Online Market Platforms, Erfan Rezvani Oct 2019

Three Essays On Firm Behaviors In Online Market Platforms, Erfan Rezvani

Doctoral Dissertations

Across many online market platforms, customer reviews have become a prevailing mechanism to evaluate firms and disseminate information about the quality of their products/services. While prior research has well-documented the impact of such customer-generated information on firm performance such as sales (e.g. Chevalier & Mayzlin 2006, Liu, 2006), understanding how firms react to customer evaluations generates an interesting yet an underexplored topic for research. This dissertation, through three studies, aims to investigate how customer reviews tat are posted on online platforms shape how firms learn, communicate, and compete. Chapter 1 shows that learning from own experience follows an inverted U-shaped …


Problem-Solving In Complex Settings: Techniques For Crossing Organizational Boundaries, Adrian Wolfberg Jun 2019

Problem-Solving In Complex Settings: Techniques For Crossing Organizational Boundaries, Adrian Wolfberg

Engaged Management ReView

Solving problems in complex organizations requires managers to successfully navigate organizational boundaries. Yet, crossing boundaries can be an extremely difficult endeavor that requires sophisticated and multifaceted skills and behaviors. In this paper, we introduce boundary permeability to expand on the available boundary crossing techniques identified by Carlile (2004). Acknowledging the messiness in organizational life, we propose a set of techniques requiring that managers consider the multiplicity of boundary conditions and, in many cases, use multiple techniques simultaneously. We describe an innovative, real-world, problem-solving program within the U.S. Department of Defense to demonstrate the practical application of the proposed techniques and …


To Tweet Or Not Totweet: That Is The Professional Social Media Question, John Bauer May 2019

To Tweet Or Not Totweet: That Is The Professional Social Media Question, John Bauer

Accounting Undergraduate Honors Theses

As university and corporate programs continue to encourage their professional faculty to post on social media as a means of spreading positive publicity, the consequences that follow social media by employees must also be inspected. This study focuses on appraising the opinion of professionals in regards to social media posts and the perceived responsibility for maintaining ethical content while posting on the web. To do this, a survey was distributed and the resulting data collected. The data shed light on the climate surrounding social media use and workplace expectations for it, as well as the degree of responsibility assumed by …


Collaboration: How Leaders Avoid The Traps, Create Unity, And Reap Big Results, Ryan Stenquist Apr 2019

Collaboration: How Leaders Avoid The Traps, Create Unity, And Reap Big Results, Ryan Stenquist

Marriott Student Review

From the federal government to long-standing investment banks to small startups, every organization needs sensible and effective collaboration. Morten Hansen’s book, published by the Harvard Business Review Press, offers great frameworks for understanding what disciplined collaboration looks like and how our organizations are performing now.


Virtual International Leadership Within Organizations: Overcoming Cultural, Language, And Physical Barriers, Jaye Goulet Apr 2019

Virtual International Leadership Within Organizations: Overcoming Cultural, Language, And Physical Barriers, Jaye Goulet

Thinking Matters Symposium Archive

Advances in technology are allowing members of a team to collaborate while being geographically and spatially apart. These new teams, known as virtual teams, have benefits for both the organizations to which they belong and to the individual members. Organizations are able to utilize highly-skilled experts without the associated relocation costs. Team members are able to contribute to projects in their field of expertise without having to leave their homeland. These teams require a leader whose interactions build trust and loyalty without the benefit of face-to-face contact with other team members. Although virtual teams are rapidly growing, research is lacking …


Management Of Virtual Offices, Cheryl Donaldson Howard Jan 2019

Management Of Virtual Offices, Cheryl Donaldson Howard

Walden Dissertations and Doctoral Studies

Many organizational leaders manage virtual employees without the specific training and experience required for leading a virtual organization, which can lead to billions of dollars in lost productivity. The purpose of this multiple case study was to explore strategies managers used to manage a virtual office. The target population consisted of 4 managers located in the mid-Atlantic region of the United States who had a minimum of 2 years of experience managing virtual offices. The conceptual framework for this study was social exchange theory. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using …


The Challenges Of Virtual Leadership Affecting Project Delivery In The Public Sector, Verna-Kay Smith Jan 2019

The Challenges Of Virtual Leadership Affecting Project Delivery In The Public Sector, Verna-Kay Smith

Walden Dissertations and Doctoral Studies

Leaders of the U.S. government and U.S. organizations continue to seek information to mitigate risk and improve project deliverables in virtual environments. The problem addressed in this study was the rapid growth of technology in virtual workplaces that causes organizational leaders to concentrate on infrastructure and technology. The purpose of the exploratory case study was to understand the challenges virtual leaders encounter in the government environment that affect project delivery. The research questions were designed to examine the challenges virtual team leaders encounter while maintaining their roles and responsibilities to complete a project successfully in a timely manner. The theory …