Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 4 of 4
Full-Text Articles in Business
Using Customer Satisfaction For Measuring The Effectiveness Of Integrated Product Teams, Charles H. Embs, James N. Anderson
Using Customer Satisfaction For Measuring The Effectiveness Of Integrated Product Teams, Charles H. Embs, James N. Anderson
Theses and Dissertations
In attempting to develop a performance measurement system for assessing the effectiveness of integrated Product Teams (iPTs), this research focused on the identification of those characteristics that were most important to the customers of Hyrs. Customer satisfaction was selected as the focal point because it is the foundation of the Integrated Weapon System Management (IWSM) philosophy which fostered the IPT approach to conducting business. The customer satisfaction data was gathered from the Quality Air Force self-assessments conducted by the B-1, B-2, F-15, F-16, F-22, and C-17 System Program Offices, as well as interviews conducted by Brigadier General Kenne with several …
An Air Force Guide For Effective Meeting Management, Zackery S. Belcher
An Air Force Guide For Effective Meeting Management, Zackery S. Belcher
Theses and Dissertations
The purpose of this research was to improve the effectiveness of organizational meetings thereby reducing the waste from ineffective meetings. Specifically, this thesis sought to answer three research questions addressing the essential elements for effective meetings, the benefits from productive meetings, and the information and skills critical to conducting meetings. The research questions were essentially answered through a comprehensive literature review and the use of the Delphi Technique. However, the solicitation of meeting materials from 16 Malcolm Baldridge National Quality Award winners and 90 Fortune 1,000 firms provided additional information. Seven experts, representing Air Force and industry, participated in two …
The Implementation Of Federal Government Policy In The Reuse Planning Of Military Installations: A Case Study Of Gentile Air Force Station, John L. Hoover
The Implementation Of Federal Government Policy In The Reuse Planning Of Military Installations: A Case Study Of Gentile Air Force Station, John L. Hoover
Theses and Dissertations
Local communities affected by a base closure are uncertain as to their future and look to the federal government for guidance and economic assistance in rebuilding their local economy. The local communities want to close the base with as little federal government interference as possible and convert the base to civilian use with as much federal financial assistance as possible. During 1993-1994 two Air Force Institute of Technology research teams began longitudinal case studies of the base closure and rescue process at Gentile Air Force Station, Ohio to determine the effectiveness of the federal government's current approach. These research teams …
Developing An Integrated Model For Measuring Organizational Effectiveness In Light Of The Government Performance And Results Acts Of 1993, Thomas A. Miller
Developing An Integrated Model For Measuring Organizational Effectiveness In Light Of The Government Performance And Results Acts Of 1993, Thomas A. Miller
Theses and Dissertations
The purpose of this thesis was to review current Systems Program Office (SPO) effectiveness measures in light of the recently implemented Government Performance and Results Act of 1993 (GPRA), and to develop an integrated model of organizational effectiveness SPOs can use to comply with GPRA. Specifically, this thesis attempted to answer three research propositions addressing whether or not: (1) Current effectiveness measures used within SPOs are strictly output goal measures; (2) GPRA, while emphasizing the need for a more 'holistic' approach has not provided a good model to accomplish this; and (3) An integrated model can be developed to meet …