Business Commons^™

New Perspectives And Insights On The Intersection Of Business Model Design And Open Innovation: A Multi-Method Approach, Alexander Hermann Tobias Hagenmeyer

Wayne State University Dissertations

ABSTRACT

NEW PERSPECTIVES AND INSIGHTS ON THE INTERSECTION OF BUSINESS MODEL DESIGN AND OPEN INNOVATION: A MULTI-METHOD APPROACH

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ALEXANDER HERMANN TOBIAS HAGENMEYER

August 2020

Advisor: Dr. Ratna Babu Chinnam

Major: Industrial Engineering

Degree: Doctor of Philosophy

Today’s fast-moving economy, characterized by uncertainty, rapid change and highly competitive landscapes, challenges firms to innovate effectively, which requires them in turn to increasingly innovate openly. The key idea of the notion of open innovation is that “not all the smart people work for you”. Instead, useful ideas and knowledge are spread over firms of all sizes in many parts of the world. …

Design Thinking & Strategic Product Planning For Highly Engineered Products, Shannon Dare Wayne

Wayne State University Dissertations

This paper offers an integrated framework to systematically address routine challenges plaguing early product development for highly engineered and complex products, such as automobiles. The framework includes up-front strategic product planning leveraging ‘design thinking’ and ‘design execution’ through a structured process to enable adaptation under uncertainties in the product development lifecycle for customer delight and program success. Included is product planning, from fuzzy front-end until product launch, and prioritizing aligned strategic initiatives while integrating design thinking throughout the process. We also discuss two real-world case studies to emphasize the efficacy of the framework and to demonstrate practical examples of how …

Overt And Covert Retaliation Of Service Employees Against Customers Who Mistreat Them, Agnieszka Shepard

Wayne State University Dissertations

Mistreatment of service employees by customers who are demanding and aggressive has become a problem for service organizations. However, it has been the subject of very little research in the organizational behavior literature (Bedi & Schat, 2007). The few studies that have examined service employees’ reactions to such mistreatment (e.g., Doorman & Zapf, 2004, Grandey et al., 2004; Skarlicki, van Jaarsveld, & Walker, 2008; Yagil, 2008, Wang et al., 2014) found that that when service employees believe they have been mistreated, they become angry and upset, and reciprocate the unfair treatment in order to punish unpleasant customers. However, these researchers …

Mixture Models With Grouping Structure: Retail Analytics Applications, Haidar Almohri

Wayne State University Dissertations

Growing competitiveness and increasing availability of data is generating tremendous interest in data-driven analytics across industries. In the retail sector, stores need targeted guidance to improve both the efficiency and effectiveness of individual stores based on their specific location, demographics, and environment. We propose an effective data-driven framework for internal benchmarking that can lead to targeted guidance for individual stores. In particular, we propose an objective method for segmenting stores using a model-based clustering technique that accounts for similarity in store performance dynamics. It relies on effective Finite Mixture of Regression (FMR) techniques for carrying out the model-based clustering with …

Proactive Coordination In Healthcare Service Systems Through Near Real-Time Analytics, Seung Yup Lee

Wayne State University Dissertations

The United States (U.S.) healthcare system is the most expensive in the world. To improve the quality and safety of care, health information technology (HIT) is broadly adopted in hospitals. While EHR systems form a critical data backbone for the facility, we need improved 'work-flow' coordination tools and platforms that can enhance real-time situational awareness and facilitate effective management of resources for enhanced and efficient care. Especially, these IT systems are mostly applied for reactive management of care services and are lacking when they come to improving the real-time "operational intelligence" of service networks that promote efficiency and quality of …

A Data-Driven And Mixed Methods Analysis Of Automotive Retail Operations Management, Mark Allen Colosimo

Wayne State University Dissertations

The importance of effective retail operations management has never been more significant. Our research aims to expand the understanding for efficiency and dynamics of franchise outlets within retail networks with a focus on sales performance and profitability. The focus and contribution is the development of an actionable data analytics driven process by which automotive dealerships (retail outlets) can be analyzed to identify areas of opportunity for improvement. In general, automotive dealerships aim to sell product to make a profit, the manufacturer of the product/brand desires to sell vehicles to make a profit, and the customer desires to find a suitable …

The Political Landscape: A New Approach To Understanding Corporate Political Activity, Michael Greiner

Wayne State University Dissertations

Despite the fact that Corporate Political Activity (CPA) is an area of research generating increasing interest among both academics and practitioners, there has been relatively little empirical research in the field, and what research has been done has often been inconclusive. In this dissertation, I argue that prior research has been hampered by a theory that relies upon a market analysis to understand this non-market activity. Instead, I describe and test a model of CPA in which business interests negotiate three factors in their efforts to convince politicians to support their positions: the ideology of the politician, the politician's relationships, …

Developing Innovation Capability In A Mass Production Organization, Mark Douglas Dolsen

Wayne State University Dissertations

ABSTRACT

DEVELOPING INNOVATION CAPABILITY IN A MASS PRODUCTION ORGANIZATION

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MARK DOLSEN

May 2017

Advisor: Dr. Ratna Babu Chinnam

Major: Industrial Engineering

Degree: Doctor of Philosophy

Auto parts manufacturing is a key element of the North American automotive supply chain, and a significant component of the economy of Ontario, Canada. Employment in this sector declined 40% from 2003 to 2010 as the industry experienced a recession, and many firms relocated to lower wage jurisdictions as the Canadian currency strengthened against the US dollar. Experts contend that the solution for the industry lies in innovation; however, recommendations found in the current …

The Effect Of Intrateam And Interteam Trust On Organizational Outcomes: A Multilevel Study, Abere Kassa Kassa

Wayne State University Dissertations

The main objectives of this dissertation were to examine the main and interactive effects of intrateam and interteam trust on organizational outcomes at individual, team and organizational levels. Also, this dissertation sought to examine the mechanisms (team processes: team behavioral integration, team psychological safety, team reflexivity, and team learning) through which intrateam and interteam trust elicit organizational outcomes. Moreover, this dissertation also sought to uncover if value congruence and team feedback seeking behavior in teams moderate the effect of intrateam trust on the team processes.

Hypotheses were tested using data collected from a sample of 282 team members nested under …

Toward A Better Understanding Of Psychological Contract Fulfillment (Pcf) At The Team Level, Lyonel Sebastián Laulié Cerda

Wayne State University Dissertations

Despite the fact that the literature on psychological contracts has flourished in the last 20 years (Rousseau, 2011; Zhao et al., 2007), prior research provides limited insight about what psychological contract fulfillment (PCF) represents at higher levels of analysis. A growing line of research has started to empirically assess the existence of PCF at the team level of analysis (e.g. De Vos & Tekleab, 2014) and new theoretical developments have been recently published (e.g., Laulié & Tekleab, 2016). However, several questions remain unanswered as the literature is still in a fledging state. In this dissertation, I develop and test a …

Needs Assessment As A Process For Change Management: Aligning Organizational Performance And Human Capital Investment With Strategic Planning And Change Creation, Abdulaziz Alshgeri

Wayne State University Dissertations

Research suggests that 70% of change management (CM) initiatives are considered unsuccessful. The most important reason for the dismal success rate of change initiatives is that they are driven by poor and invalid strategic decisions. Frameworks that businesses implement to secure sustainable long-term competitive advantages in the marketplace are often not effective. Therefore, decision-making related to improving results is critical, and must be based on an organization’s preset criteria. Creating and prioritizing key performance indicators direct leaders’ attention to effective change decisions. Prior research addresses several approaches to decide whether change is needed, such as statistical evidence, gut feelings, or …

Project Risk Propagation Modeling Of Engineering, Procurement And Construction, Alireza Atin

Wayne State University Dissertations

The construction industry is complicated since it involves a variety of stakeholders, challenging environmental issues, huge investments, complex economic and political factors, and other features which may cause an uncertain and unpredictable environment for construction projects. Impacts of risk events can transfer from one phase (source) of a construction project to another phase (target) very quickly and can cause more damage in other phases. Thus, two surveys were conducted to understand the risk propagation phenomena among the engineering, procurement, and construction phases. We conducted two surveys and analyzed data acquired by using sensitive analysis and binary logistic regression modeling. Risk …

Exploring Crossover Effects Among Working Spouses Through The Lens Of Social Cognitive Theory: Soc And Work-Family Conflict, Kevin Thomas Wynne

Wayne State University Dissertations

Managing competing demands from multiple life domains poses a significant challenge for today's workforce. In particular, employees who also have an active role at home often experience work-family conflict (WFC), which is associated with a number of negative outcomes. Research has shown that the selection, optimization, and compensation (SOC) set of coping strategies includes behaviors that tend to reduce WFC. However, it remains unknown how working spouses' use of these effective strategies "crossover" to influence the partner’s outcomes. Do individuals' use of SOC coping strategies reduce their spouse's experience of WFC? Using an emergent data analytic method—the actor-partner interdependence model …

The Transformational Leadership Communication Of Socially Close And Distant Leaders On Vision Integration, Bethany Weaver

Wayne State University Dissertations

Applying the theories of transformational leadership and distributive leadership and drawing from diffusion of innovations, this work posits that transformational leaders are successful in transferring vision and subsequently transforming the organization by enacting their communication both systematically and interpersonally. From a system level perspective, transformational leaders in executive leadership roles direct their communicative attention to the key influencers in the organization. They expend their time and effort on an interpersonal level ensuring these individuals are infused with the vision of the organization, understand it, develop the skills necessary to contribute to its achievement, and are equipped and motivated to transfer …

Conflict About Conflict: Antecedents, Consequences, And Moderators Of Conflict Asymmetry In Teams, Ayse Karaca

Wayne State University Dissertations

ABSTRACT

CONFLICT ABOUT CONFLICT: ANTECEDENTS, CONSEQUENCES, AND MODERATORS OF CONFLICT ASYMMETRY IN TEAMS

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AYSE KARACA

December 2016

Advisor: Dr. Amanuel G. Tekleab

Major: Business Administration

Degree: Doctor of Philosophy

The main objectives of this dissertation were to examine the antecedents and consequences of conflict asymmetry from a multilevel perspective and to explore the impact of a contextual factor, team emotional intelligence, on the conflict asymmetry-outcome relationship. In addition, this study also sought to discover if the asymmetry measure used has an impact on the relationships tested and if the effects of conflict asymmetry can be generalizable to other team …

A Framework To Improve A Nation's Competitiveness Through Quality Awards And Performance Improvement Tools, Amr Alamri

Wayne State University Dissertations

Each country, represented by its government, aims to serve its citizens better. This is achieved by better utilization of resources and higher productivity. The ability to do so will lead to a competitive nation. Recently, countries were able to compare themselves in terms of competitiveness using international indexes and references. These references gave countries a benchmark to know where they exist compared to other nations. They help governments to understand their strengths and weaknesses within the competitiveness components. However, nations differ in the actions which are to be taken in order to improve their competitiveness. Governments establish and regulate many …

Essays On Horizontal Divestitures And Product Market Relationships, Norkeith Ervin Smith

Wayne State University Dissertations

This dissertation is the first to study the product effect of horizontal divestitures on upstream and downstream firms. This first essay examines product market impact of a sample of horizontal asset sales from 1988 to 2005 on corporate customers, suppliers, and industry rivals. I create a sample of firms that classifies corporate customers, suppliers, and industry competitors of firms proposing horizontal asset sales, and employ this data set to investigate the wealth effects at announcement. This study also considers post-divestiture changes in abnormal operating performance for divesting firms, customers, and suppliers.

I document evidence that divestiture related wealth effects for …

Spheres Of Semi-Legality: Discourse, Media And Informal Economic Practices In St. Petersburg, Russia (2000-Present), Maria Rosaria Roti

Wayne State University Dissertations

My dissertation project focuses on how the post-Yeltsin (2000 onwards) market economy actually works and how people define, identify and engage within this newly structured market economy. In order to understand this phenomenon my ethnographic study focuses on business in Russia from two perspectives. First, it discusses how Russian enterprises operate in Russia with the socially embedded informal economic practices inherited from the Soviet system, including trust, personal networks, patron-client relationships, system avoidance, bribery, and corruption. Second, it examines how foreign firms operate under these existing economic conditions in Russia while simultaneously still following FTC regulations and international law. Keeping …

Global E-Mentoring: Overcoming Virtual Distance For An Effective Mentoring Relationship, Nancy Philippart

Wayne State University Dissertations

Mentoring can enhance an employee's career development and advancement but traditional face-to-face mentoring has become less relevant because of globalization, increased employee mobility and technology-enabled work. A new mentoring model enabled by technology has emerged to meet the needs of today's complex, fast changing global workplace. Although e-mentoring has several advantages over traditional mentoring, the absence of regular face-to-face interactions requires different strategies to develop an effective mentoring relationship. Moreover, additional complexities arise when this virtual mentoring is global.

This research utilizes the construct of virtual distance, the "psychological separation" that has been found to impact performance outcomes of geographically …

Essays On The Role Of Competitor-Specific Human Capital On Initial Public Offerings (Ipos) Performance, Tapan Seth

Wayne State University Dissertations

This dissertation splits the idea of competitor-specific human capital into two types: competitor-specific-direct (CSD) human capital and competitor-specific-indirect (CSI) human capital, and inspects how these two types of human capital held by IPO Top Management Team (TMT) members are associated with IPO performance. Furthermore, by utilizing research on human capital, competitive dynamics, and knowledge-based view of the firm, this dissertation identifies important antecedents that result in higher degree of impact of such human capital on the IPO firm, and IPO firm's capabilities absorb such knowledge that results in higher valuations at IPO. By employing a multi-year panel data of new …

Subordinate-Supervisor Demographic And Perceived Value Similarity: Relationships To Subordinate Perceptions Of Organizational Justice, Charles Levi Wells, Iv

Wayne State University Dissertations

The purpose of this study was to examine the empirical relationship between subordinate-supervisor demographic and value similarity with subordinate perceptions of organizational justice using three structural equation models. The first model indicated that subordinate-supervisor demographic and value similarity were directly related to subordinate perceptions of organizational justice (Direct Model). The second model indicated that subordinate perceived value similarity with their supervisor mediated the relationship between the subordinate-supervisor demographic similarity and subordinate perceptions of organizational justice (Mediated Model). The last model indicated subordinate perceived value similarity with their supervisor moderated the relationship between subordinate-supervisor demographic similarity and subordinate perceptions of organizational …

Antecedents And Outcomes Of Workplace Engagement, Ariel Maya Lelchook

Wayne State University Dissertations

There has been a recent interest in positive organizational scholarship. Leadership stemming from a positive framework and employee engagement in the workplace have become of increasing interest to researchers and practitioners. Antecedents and outcomes of employee engagement were examined using a sample of 327 employees from retail organizations in the Midwest United States. The leadership styles of authentic, transformational, and transactional leadership were examined as antecedents of employee job engagement, beyond employees' psychological meaningfulness, safety, and availability. Engagement was examined as a mediator between the leadership constructs and employees' extra-role behaviors and work withdrawal behaviors. The results suggest employee job …

Investigating A Leadership Fix For A Suboptimal Mix: A Transformational Leadership Intervention For Teams With Incompatible Personalities, Marcus Daniel Weller

Wayne State University Dissertations

This study uses experimental methodology to examine transformational leadership as a buffering mechanism for problematic personality combinations. 118 German university students comprising 59 dyadic teams participated in a lab-based investigation to examine matched high levels of extraversion within dyadic teams. The presence of transformational leadership (TL) as opposed to a non-leadership intervention was investigated to examine the effects of TL on group members' task performance on both conjunctive and disjunctive tasks. To assess conjunctive task performance, participants performed an employee selection task, and to assess disjunctive task performance participants performed a NASA survival ranking task. Performance was measured against expert …

Consumer Xenocentrism And Consumer Cosmopolitanism: The De-Velopment And Validation Of Scales Of Constructs Influencing Attitudes Towards Foreign Product Consumption, Steven James Lawrence

Wayne State University Dissertations

Like many other attributes, consumers exhibit varying degrees of preference with regard to foreign and domestic products. Some consumers have preferences for domestic products while other, seemingly similar, consumers prefer the foreign counterpart. Product quality differences aside, we aim to investigate the attitudinal constructs behind the varying preferences among consumers as they relate to foreign and domestic products.

The author created two new scales for the measurement of the consumer xenocentrism and consumer cosmopolitanism constructs. The consumer xenocentrism scale is intended to measure consumers' favorable orientations to products from outside their membership group. The consumer cosmopolitanism scale is designed to …

Crossing The Valley Of Death: A Multi-Sited, Multi-Level Ethnographic Study Of Growth Startups And Entrepreneurial Communities In Post-Industrial Detroit, Marlo Rencher

Wayne State University Dissertations

The intention of this research is to reveal the humanity of the startup experience for American growth companies. What is it about the growth entrepreneurship experience that has been hidden from view? Can we begin to articulate a holistic view of entrepreneurship--including those human universals and culture-bound particulars that must be successfully navigated?

This study is an ethnographic account of three Detroit-based entrepreneurial communities and the people within them. This research examines the sociocultural features of entrepreneurship on three levels. The first level of context for growth businesses to be studied is that of their entrepreneurial community. These communities have …

Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson

Wayne State University Dissertations

The purpose of this research was to examine a case study by evaluating performance outcomes of a technology change management initiative in a health care organization. This study was developed with an array of issues surrounding change management programs with technology platforms, the management of complex change and the amount of criticism that became the impetus behind the implementation of the Electronic Health Records Management Systems (EHRMS) across the healthcare industry and its long-term transformative effects. Despite recognition that user response largely determined the success of a technology implementation or change management program and the fact significant resources are spent …

An Integrated Decision Support Framework For Remanufacturing In The Automotive Industry, Akhilesh Kumar

Wayne State University Dissertations

In today's global economy, firms are seeking any and every opportunity to differentiate from competitors by reducing supply chain costs and adding value to end customers. One increasingly popular option, under growing consumer awareness and increasing legislation, is to reintegrate returned products into the supply chain to achieve economic benefits as well as improve sustainability. An important class of such "reverse" goods flows has to do with remanufacturing (reman), which refers to activities that restore returned products ("cores") or their major modules to operational condition for using in place of new product or distributing through other channels (e.g., spare parts). …

A Mediated Model Of Trust And Its Antecedents In The Client-Consultant Relationship, William L. Solomonson

Wayne State University Dissertations

This study seeks to improve the contributions of performance consultants, instructional design consultants, and training consultants by explaining the effect that several variables have on trust as a mediator to relationship commitment within the context of the client-consultant relationship. The participants were 521 college students from two 4-year universities. Participants were randomly assigned to one of eight scenario-based questionnaires which measured the effect of three manipulated variables - perceived level of expertise, shared values, and sharing of meaningful information - on trust as a mediator to relationship commitment. The ability to trust, the comparison level of the alternative, and dependence …

The Role Of Organizational Climate And Culture In Service Encounters, Beth Ann Heyart

Wayne State University Dissertations

This study explored the link between culture and climate with respect to customer service ratings. Two hospital units, one with high customer service ratings and one with low customer service ratings, were identified for analysis. A mixed-method design was implemented to assess climate and culture on each unit. Climate was assessed with a survey that combined elements of Schneider, White, and Paul's (1998) Assessment of Service Climate Instrument and Litwin and Stringer's (1968) Organizational Climate Questionnaire. An ethnographic approach using observation, interviews and archival data analysis was completed to understand each unit's culture. Findings indicate high customer service environments rated …

Essays On Reverse Leveraged Buy-Outs, Mark Richard Gruskin

Wayne State University Dissertations

ABSTRACT

ESSAYS ON REVERSE LEVERAGED BUYOUTS

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MARK GRUSKIN

August 2011

Advisor: Dr. Sudip Datta

Major: Business Administration (Finance)

Degree: Doctor of Philosophy

This dissertation is the first study to investigate public-to-private reverse leveraged buyouts (RLBOs). The first essay measures changes in profitability, financial structure, operations, and cost structure to detect actions taken during the private period. Results show that approaching the leveraged buyout there is an above industry level of free cash flow and capital expenditures, while growth options are at competitive levels. These factors in the presence of low ownership concentration suggest the existence of overinvestment.

Increased leverage …