Open Access. Powered by Scholars. Published by Universities.®
Business Administration, Management, and Operations
Articles 1 - 1 of 1
Full-Text Articles in Business
Service-Learning: An Experiment To Increase Interpersonal Communication Confidence And Competence, D. Brian Mcnatt
Service-Learning: An Experiment To Increase Interpersonal Communication Confidence And Competence, D. Brian Mcnatt
Management Faculty Publications and Presentations
Purpose – The purpose of this paper is to test whether engaging in course service-learning projects can impact interpersonal oral communication confidence and skill development beyond that of traditional course research projects.
Design/methodology/approach – Three sections of a university management course were randomly assigned to have a service-learning team project, while the other three retained the traditional research team project. All projects were student-generated. Survey data were collected at the beginning of the semester and at the end four months later.
Findings – Results indicated that service-learning produces greater oral communication self-efficacy. For female students, service-learning projects also increased their …