Business Commons^™

Taking Flight Or Taking A Pass? Exploring Factors Influencing Consumer Willingness To Pay For Evtol Travel, David C. Ison

International Journal of Aviation, Aeronautics, and Aerospace

The Advanced Air Mobility (AAM) industry is experiencing significant growth due to technological advancements and increasing demand for efficient travel experiences. The market is expected to reach $45 billion by 2030, with major players like Joby, Archer, Beta, and Wisk dominating. This study aimed to assess public willingness to pay for AAM services using eVTOLs, using Amazon's Mechanical Turk platform. The survey yielded a response rate of 85.8%, with 1,622 completed surveys. The study found that younger urban consumers were more willing to pay higher prices for AAM electric vertical takeoff and landing (eVTOL) aircraft trips than older participants, possibly …

A Tale 3 Airlines: Customer Service In Summer 2022, John C. Griffith, Donna Roberts

International Journal of Aviation, Aeronautics, and Aerospace

Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022. Ryanair (n=71) and Southwest (n=102) were rated significantly higher than Spirit Airlines (n=263) in overall rating (p

Just Culture In Aviation: A Metaphorical Study On Aircraft Maintenance Students, Ramazan Çoban, Cengiz Mesut Bükeç

International Journal of Aviation, Aeronautics, and Aerospace

Just Culture, a sub-dimension of safety culture, has been a prominent and debated topic in aviation safety in recent years. Just culture signifies a work environment where employees are motivated to provide essential safety-related information, but a clear distinction must be made between acceptable and unacceptable behaviours. The aim of this study is to examine the fundamental characteristics of just culture in the aviation sector. The phenomenology method, one of the qualitative research designs, has been adopted in the study. Purposeful sampling was used in the selection of participants, with the sample consisting of 78 students studying in the aircraft …

Examining The Influence Of Adoptability, Alignment, And Agility Approaches On The Sustainable Performance Of Aviation Industry: An Empirical Investigation Of Supply Chain Perspective, Sonia Nazeer, Hassan Mujtaba Nawaz Saleem, Muhammad Shafiq

International Journal of Aviation, Aeronautics, and Aerospace

In a continuously changing environment, the aviation sector faces the challenge of balancing adaptability to technological changes, alignment with environmental and social considerations, and agility in responding to unforeseen challenges. Keeping in view these challenges this study has explored the impact of the adaptability, alignment, and agility approaches on the sustainable performance of the aviation industry operating in Pakistan. Applying the empirical and quantitative methods the data has been collected from the professionals of the aviation industry supply chain and operations field and assessed the influence of Adoptability, Alignment, and Agility on sustainable performance indicators, including environmental stewardship, social responsibility, …

Justifying The Cost Of Implementing Contactless Travel In Non-Primary Airports: A European Perspective, Sumeet Hassan Anwar Mr., Humna Asad Miss

International Journal of Aviation, Aeronautics, and Aerospace

In the wake of the COVID-19 pandemic, the aviation industry faces an unprecedented push towards digital transformation. This paper delves into the economic, operational, and safety imperatives of implementing contactless travel solutions in Europe's non-primary airports. By juxtaposing the substantial upfront costs against the long-term operational savings and improved passenger experience, the study presents a compelling financial justification for such investments. Drawing on case studies and current trends, the research demonstrates that, despite initial expenditures, the adoption of contactless technology is a prudent strategy that aligns with evolving consumer preferences and the heightened need for efficiency and safety. The paper …

Aviation Fuel Tankering And Sustainability: The Brazilian Scenario, Peter O'Reilly, Fabricio Sulzbacher, Diogo Jardim Coutinho, Maria Petrescu

International Journal of Aviation, Aeronautics, and Aerospace

This research project aims to investigate fuel tankering practices in the aviation industry, exploring their relation to carbon emissions and evaluating the Brazilian fuel tankering scenario in comparison to global and national policies and regulations. The study recommends sustainable national measures and compares global practices for minimizing the higher emissions due to fuel tankering. The results of the study show that the Brazilian aviation industry can sustainably neutralize the carbon emissions from the fuel tankering practice. The study recommends that airlines allocate part of the savings generated to purchasing carbon credits to offset the carbon emitted. Future research should focus …

Managing Impressions In The Workplace: A Research On Airport Professionals, Yeşim Kurt

International Journal of Aviation, Aeronautics, and Aerospace

The main topic of this study is impression management. The study aims to reveal the awareness of airport professionals about managing impressions and the impression management tactics they use in business life. The qualitative research method was used in the research. Data were collected from a total of 25 participants who were selected by the purposeful sampling method and who took on different duties at the airports. According to the results of the research, the awareness of the participants about impression management is high and these tactics are often preferred deliberately. Exemplification is the assertive tactic most used by …

How To Construct A Safety Management System (Sms) That Promotes Safety Culture In Your Organization, Tara Samuels

International Journal of Aviation, Aeronautics, and Aerospace

Organizations spend considerable resources building robust Safety Management Systems, yet may struggle to develop a strong Safety Culture. The effect can ripple throughout the organization, particularly affecting employee safety, as well as product quality, productivity, engagement, and retention. This paper introduces the four basic components and most critical cultural preconditions of a successful SMS. It then provides recommendations aligned with each of the four basic components to guide management toward creating the kind of work environment that empowers and engages employees at all levels of the organization. Building a strong Safety Culture is simply good business, and the research conducted …

Organizational Networks, And Management Of Disruptions In The Airline Ground Operation Process During Seasonal Crises, Gökhan Tanrıverdi, Senem Besler

International Journal of Aviation, Aeronautics, and Aerospace

This study focuses on informal relationships between airlines and suppliers in managing disruptions in the airline ground operation process during peak times in the summer seasons. In this context, the study investigates the change between actors’ formal and informal networks after they face disruptions in the airline ground operation process and their informal exchanges in this process. Antalya Airport was chosen as the research area since it is a leader airport for especially non-scheduled flights during the summer seasons in Turkey. The study was carried out as network research and the network data were collected through face-to-face meetings with actors …

Customer Service 2.0: The Effect Of Ryanair's Policy Change, John C. Griffith Ph.D., Donna L. Roberts Ph.D.

International Journal of Aviation, Aeronautics, and Aerospace

Customer perceptions of Ryanair and Southwest were evaluated to compare two data periods; 2012-13 and 2016-17 to determine differences in passenger perceptions between and within airlines. Quantitative data and open area comments were analyzed. A replication of a previous study for 2016-17 data indicated that customer perceptions of Ryanair improved since the implementation of a customer service program. Survey results indicated Ryanair and Southwest did not have statistically significant differences in overall ratings; a change from 2012-13 data where Southwest was rated significantly higher. Additionally, 2016-17 Ryanair customers indicated they would recommend the airline at a significantly higher rate than …

Increasing Airports' On-Time Arrival Performance Through Airport Capacity And Efficiency Indicators, Nurettin Dinler, William B. Rankin

International Journal of Aviation, Aeronautics, and Aerospace

To optimize the U.S. airports’ operational performance, the Federal Aviation Administration (FAA) provides various metric values (i.e., average gate arrival delays, the average number of daily aircraft operations, effective gate-to-gate times, and taxi-in and taxi-out times) attributed to NextGen programs. The U.S. airports are now expected of designing more efficient arrival and departure procedures as part of their NextGen capabilities. This study, therefore, examined the relationship between airport efficiency and capacity indicators, provided by the FAA as metric values, and the U.S. airports’ on-time arrival rates over the period from 2009 to 2017. To test the relationship and build a …

Efficiency Analysis Of A Congested Brazilian Airport Applying Slots Optimization Control: Congonhas Airport Case, Mariana Franco B. Mendes, Rafael Roco De Araujo, Ana Paula Beck Da Silva Etges, Massoud Bazargan

International Journal of Aviation, Aeronautics, and Aerospace

The current slot allocation mechanism in Brazil, based on the International Air Transport Association (IATA) rules, and its supplementary local regulation The National Civil Aviation Agency (ANAC), displays a few issues and limitations (e.g. slot misuse, allocation inefficiencies). Such issues are particularly present in the case of busy airports that works near their maximum capacity for major parts of the day. This inefficiency problem is generated because of the complexity of slot allocation added to the limited decision support available for the Brazilian system. This study focuses on the implementation of an optimal slot model, based on IATA regulations with …

A Data Mining Approach To Building A Predictive Model Of Low-Cost Carriers' Presence In The U.S. Domestic Routes, Canh Nguyen, John E. Deaton, Nurettin Dinler

International Journal of Aviation, Aeronautics, and Aerospace

The purpose of the study was to build the predictive model of the presence of U.S. low-cost carriers (LCCs) in the domestic network structure. SEMMA (Sample, Explore, Modify, Model, and Assess) schematic in data mining was followed and employed as the primary methodological procedure. Data in the period of 1Q2016-1Q2018 were extracted from the Bureau of Transportation Statistics (DB1B database) and reconstructed to form predictors. Stepwise logistic regression showed a significant predictive performance compared to decision tree technique in terms of fitting measures, which was then used as the concluding model. Significant predictors included: (1) Market concentration positively related with …

Mindspace And Development Of Organizational Culture In Aviation Safety Management, Wilson Gilliam Jr

International Journal of Aviation, Aeronautics, and Aerospace

Abstract

The organization’s role in establishing a culture fertile for safety development, risk management and mitigation is paramount. Barriers to the effectiveness of aviation safety systems may emerge when human biases interfere with the basic processes of safety management systems. Biases come in many forms and can serve as unconscious discriminatory behaviors against a person’s race, gender, sexual orientation, profession, skill level or other characteristic. Biases can also result from instinctive reactions and habitual patterns serving to protect one’s status, sense of belonging, desire to be viewed as normal and other characteristics. Minimizing biases within an organization is a key …

Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr.

International Journal of Aviation, Aeronautics, and Aerospace

Aviation around the world has integrated into a global system. As the integration process continues, more aspects and levels of it need to be lead towards the sustainable development of the whole system via advancing strategic management, global communication proficiency, and technological expertise. It becomes essential to enrich global language (English) proficiency with cross-cultural communication competence not only for communication in the air but also for airport security, passenger and cargo services, aircraft and equipage engineering, building, and maintenance. Nowadays lower levels of management need more advanced strategic thinking and problem solving skills, and higher levels of management need global …

Implications Of Short Scheduled Ground Times For European Carriers, Johannes Waltenberger, Hans-Joachim K. Ruff-Stahl

International Journal of Aviation, Aeronautics, and Aerospace

Low-cost carriers are applying hybrid business strategies in Europe to compete with traditional airlines for more customers. The aim of this study was to investigate the differences between low-cost and non-low-cost carriers on an operational basis in terms of on-time performance, turnaround scheduling, turnaround performance, and block time setting. Data was retrieved from flightradar24.com and analyzed for three major European low-cost carriers and two hub-and-spoke operators for the airport of Valencia. Results indicate that the combination of turning around aircraft quickly and sufficient time on ground to absorb delay is a key factor for success. The findings are relevant for …

An Optimal Airline Revenue Management Seat Pricing Plan Model, Constantine M. Koursaris, James W. Marion Jr.

International Journal of Aviation, Aeronautics, and Aerospace

The goal of an airline is to sell tickets at the highest fare possible, thus yielding maximum profit for the stakeholders. As airline seat pricing is divided into different fare classes, a revenue management system is created and maintained to identify opportunity costs where the airline may sell an optimum number of available seats in both discounted fare and full fare classes. Ideally, under perfect conditions, the airline will sell all available seats at full capacity for each leg of a trip. Under non-ideal conditions for the airline, not all available seats may sell at either full fare or discounted …

Competitiveness Of Hybrid Electric Aircraft On Short Range Scheduled Flights, Johannes Anton, Hans-Joachim K. Ruff-Stahl

International Journal of Aviation, Aeronautics, and Aerospace

Hybrid electric aircraft are expected to enter the small regional aircraft market within the next two decades. The aim of this study was to investigate if a hybrid electric passenger aircraft with 50 seats can be competitive against the established 100 seat aircraft on short range scheduled flights. The Embraer EMB 145 and EMB 190 regional jets were chosen as benchmarks for that market. A hypothetical hybrid version of the EMB 145 with increased fuel efficiency was tested on a cost per available seat mile (CASM) basis. The t tests confirmed significant (p < 0.05) competitiveness of the hybrid version, while in contrast the conventional 50-seater was significantly more expensive compared to the 100seat aircraft. This indicates that hybrid aircraft could enter the short haul market with a competitive advantage, even against the established 100 seat regional jets.

Assessment Of The Evolving Low-Cost Business Model For The Future Importance Of U.S. Secondary Airports, Nurettin Dinler, William B. Rankin

International Journal of Aviation, Aeronautics, and Aerospace

Airline deregulation caused a profound reshape in the aviation industry. The liberalization of the aviation sector resulted in a favorable environment for the emergence of low-cost carriers (LCCs). Following deregulation, airlines saw many attempts at their business strategies to gain more passengers in the air transportation market. To capture additional market shares of passenger traffic, the business models of LCCs have evolved to mirror the more common business models employed by the traditional legacy airlines. The purpose of this paper was to examine what effect, if any, exists between LCCs’ market share of passenger enplanements at secondary airports and their …

Uas Maintenance: A Critical Component In Maintaining Airworthiness, Bettina M. Mrusek, Kristy W. Kiernan, Patti J. Clark

International Journal of Aviation, Aeronautics, and Aerospace

Over the last several decades, the notion of traditional aircraft design has significantly changed. While there are many modern aircraft that resemble earlier models, their components, systems, and overall architecture have evolved, including the introduction of small unmanned aircraft systems (sUAS). Despite the growing consumer attraction to own and operate these aircraft, the subsequent impact on safety is an area of intense concern. The requirement of an established maintenance program for manned aircraft is rooted in ensuring that all aircraft are deemed safe for flight. Preventive maintenance schedules are based on component reliability data, which minimizes unnecessary maintenance while preventing …

Icao Aviation System Block Upgrades: A Method For Identifying Training Needs, Becky Lutte

International Journal of Aviation, Aeronautics, and Aerospace

The ICAO launched the Aviation System Block Upgrades (ASBU) framework to support the modernization of global air navigation. The ASBU framework was designed to address the need for a globally interoperable system in an environment of increased traffic demand. In order to successfully implement the components of the ASBU, obstacles must be overcome. One primary area of concern is meeting the demand for properly trained personnel. The purpose of this research is to develop a method to identify the training needs associated with the implementation of the ASBU modules. This research will review the development and components of the ASBU …

Bio-Fuel Alternatives In South African Airways (Saa) Operations - Is It An Effective Response To Vulnerability Over Carbon Taxes And Penalty?, Daniel Kwasi Adjekum

International Journal of Aviation, Aeronautics, and Aerospace

The paper did a comparative analysis of the carbon emission and European Union Emission Trading Surcharges (EU ETS) of South African Airways (SAA) current fleet that used aviation jet A1 fuel and the same fleet if it had used a 25% bio-fuel ‘drop in’ for the European routes within the first quarter of the 2014 flying year (FY 14). Operational data in terms of the flight scheduled, aircraft type, total time enroute, route stage length, passenger estimates were obtained through SAA’s flight operations website. An independent t–test was conducted to compare means of the emissions. The mean carbon dioxide …

Sustainability Reporting Practices Of Group Iii U.S. Air Carriers, Lukas Rudari, Mary E. Johnson

International Journal of Aviation, Aeronautics, and Aerospace

Once a side note, sustainability reporting has become an important issue for companies and airlines globally and in the U.S. This exploratory study examined the sustainability reporting practices of U.S. passenger and cargo air carriers with total revenues exceeding $1 billion classified as Group III air carriers by the U.S Department of Transportation. The results showed that 53% of Group III air carriers published sustainability reports. Out of these 53%, all except one referenced the Global Reporting framework in their sustainability reports. Forty percent or 6 out of 15 carriers participated in at least one Carbon Disclosure Project questionnaire. Based …

The Effect Of Regional Airline Attendance Policies On Pilot Self-Removal From Duty For Illness Or Fatigue, David R. Freiwald Ph.D., Csp, Michael F. O'Toole Ph.D.

International Journal of Aviation, Aeronautics, and Aerospace

The purpose of this paper was to study the effect of current regional airline attendance policies on the willingness of crewmembers to remove themselves from duty when ill or fatigued. This study sought to determine if the current punitive attendance policies are encouraging crewmembers to operate contrary to federal regulation. A survey was given to current pilots of four regional airlines with similar attendance policies. The responses were correlated with supplied demographic and experiential data. The goal of the paper was to examine the major areas of concern and suggested solutions. The overwhelming majority of respondents felt that their companies’ …

An Inquiry Into The Aviation Management Education Paradigm Shift, Matthew P. Earnhardt, Jason M. Newcomer, Daryl V. Watkins, James W. Marion

International Journal of Aviation, Aeronautics, and Aerospace

Working adults with four-year degrees from accredited colleges or universities earn, on average, almost three times more than individuals without a degree. This pay gap led Newcomer and his colleagues to study attitudes of aviation and aerospace managers towards education. That study found that managers valued education in new hires, even though they did not deem it critical to their own positions. That finding indicated a potential paradigm shift towards the perceived value of education in the industry.

In the current qualitative, phenomenological research, we interviewed 14 managers from various capacities within the aviation and aerospace industries to determine the …

Aviation Managers’ Perspective On The Importance Of Education, Jason M. Newcomer, James W. Marion Jr, Matthew P. Earnhardt

International Journal of Aviation, Aeronautics, and Aerospace

The U.S. Department of Labor reported that working adults with at least a four-year college degree earned an annual average salary of $63,400 compared to the $24,300 salary of high school graduates with no college. The purpose of this quantitative non-experimental study was to survey managers in the U.S. aviation industry to describe their perspective on how education has impacted them. Following a robust review of the literature, we analyzed the responses from 103 managers’ and discovered that there is a significant association between degree importance and level of education among aviation managers that has application to professional practice. The …

Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson

International Journal of Aviation, Aeronautics, and Aerospace

Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.

Evaluating Conflict Between Employees: Exploring The Costs To An Organization, David Cross Ph.D., Scott W.M. Burrus Ph.D., Melanie Shaw Ph.D.

International Journal of Aviation, Aeronautics, and Aerospace

Conflicts between employees result in decreased job satisfaction, negative relationships within the organization, and a loss of employee commitment to both the organization and the specific job performed. Workplace conflicts have high costs to businesses. In aviation, the results of conflict can be deadly. The Strength Deployment Inventory (SDI) is designed to help people learn practical strategies to mitigate conflict. A sample of 228 people from the aviation industry completed a pre-training survey, participated in scenario-based SDI training, and then completed a post-training survey regarding the effectiveness of the SDI to help them manage conflict. Repeated Measures Analysis of Variance …