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Full-Text Articles in Business
The Qm Evolution: Behavioral Quality Management As A Firm’S Strategic Resource, Young Sik Cho, Joo Y. Jung, Kevin Linderman
The Qm Evolution: Behavioral Quality Management As A Firm’S Strategic Resource, Young Sik Cho, Joo Y. Jung, Kevin Linderman
Management Faculty Publications and Presentations
Firms implement various quality management (QM) practices to improve process quality. Scholars recognize that QM practices consist of both technical and behavioral oriented practices. The relationship of technical and behavioral oriented practices on performance has led to paradoxical relationships. Improving quality performance necessitates understanding the relationship between technical and behavioral orientated practices. This study empirically examines the relationship between technical and behavioral quality practices by collecting survey data from both US-based (N = 152) and China-based (N = 222) firms. The analysis uses the structural equation modeling technique, and shows that behavioral QM practices fully mediate the relationship between technical …
An Empirical Investigation Of The Universal Effectiveness Of Quality Management Practices: A Structural Equation Modeling Approach, Young Sik Cho, Ramin Maysami, Joo Y. Jung, C. Christopher Lee
An Empirical Investigation Of The Universal Effectiveness Of Quality Management Practices: A Structural Equation Modeling Approach, Young Sik Cho, Ramin Maysami, Joo Y. Jung, C. Christopher Lee
Management Faculty Publications and Presentations
Institutional theory argues that the isomorphic nature of quality management (QM) practices leads to similar QM implementation and performance among QM-embedded firms. However, contingency theory questions such 'universal effectiveness of QM practices'. Considering these conflicting arguments, this study tests samples from the U.S. and China to examine whether the 'universal effectiveness of QM practices’ across national boundaries actually exists. First, the confirmatory factor analysis was performed to examine the validity of the survey instruments developed in this study. Then, the hypotheses were tested using the structural equation modeling (SEM) analysis. The SEM test results indicated that the positive effect of …