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Full-Text Articles in Business
Examining Incivility Through A Moral Lens: Coworker Morality Appraisals, Other-Condemning Emotions, And Instigated Incivility, Gerardo A. Miranda, Jennifer L. Welbourne
Examining Incivility Through A Moral Lens: Coworker Morality Appraisals, Other-Condemning Emotions, And Instigated Incivility, Gerardo A. Miranda, Jennifer L. Welbourne
Management Faculty Publications and Presentations
While much is known about the prevalence and impact of incivility in the workplace, relatively less is known about those who instigate workplace incivility. This research aims to investigate incivility instigation through a moral lens by examining the roles of other-condemning moral emotions (contempt, disgust, and anger) and appraisals of coworkers’ morality as predictors of this behavior at work. In Study 1, we used structural equation modeling to analyze two waves of self-report data collected from a sample of 447 full-time United States (U.S.) working adults. Findings from this study indicate that appraising coworkers as low in morality elicited feelings …
Effects Of Employee Personality On The Relationships Between Experienced Incivility, Emotional Exhaustion, And Perpetrated Incivility, Jennifer L. Welbourne, Gerardo A. Miranda, Ashwini Gangadharan
Effects Of Employee Personality On The Relationships Between Experienced Incivility, Emotional Exhaustion, And Perpetrated Incivility, Jennifer L. Welbourne, Gerardo A. Miranda, Ashwini Gangadharan
Management Faculty Publications and Presentations
Workplace incivility refers to low-intensity negative behaviors that violate workplace norms of respect. Incivility is known to be a type of stressor in the workplace, with recent research drawing attention to how it may differentially affect employees with varying personality traits. Drawing from a stressor–strain theoretical framework, we examined the moderating effects of four of the Big Five personality traits (agreeableness, conscientiousness, neuroticism, and extraversion) on the relationship between individuals’ experienced incivility and their subsequent emotional exhaustion and perpetrated incivility toward others in the organization. Results from a 2-wave survey of 252 working adults indicate that personality traits moderated the …
Feeling Shame And Guilt When Observing Workplace Incivility: Elicitors And Behavioral Responses, Gerardo A. Miranda, Jennifer L. Welbourne, Ana M. Sariol
Feeling Shame And Guilt When Observing Workplace Incivility: Elicitors And Behavioral Responses, Gerardo A. Miranda, Jennifer L. Welbourne, Ana M. Sariol
Management Faculty Publications and Presentations
This research investigates the elicitors and behavioral responses associated with feeling guilt and shame in response to observed workplace incivility. We draw from the appraisal model of selfconscious emotions to hypothesize that perceiving personal responsibility for acts of incivility conducted by others in the organization is associated with feelings of guilt and shame, and that these relationships are differentially moderated by perceived controllability over the incident. We further propose that shame is associated with avoidance and withdrawal behaviors, whereas guilt is associated with retaliatory and supportive behaviors in response to the observed incivility. We tested these hypotheses with a sample …