Business Commons^™

Integrating Balanced Scorecard And Simulation Modelling To Improve Emergency Department Performance In Irish Hospitals, Amr Arisha, Waleed Abo-Hamad, Khaled Ismail

Conference papers

In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well …

An Investigation Into The Stickiness Of Tacit Knowledge Transfer, Alison Murray, Philomena Hanlon

Conference papers

Managing knowledge is of central importance to organisational success, (Chia, 2003). The focus of knowledge management systems has progressed from the management of explicit knowledge to tacit knowledge. The mportance of tacit knowledge is highlighted by Wah (1999:27) who argues that 90% of the knowledge in any organisation is embedded and synthesised in people’s minds. However, tacit knowledge is the specific type of knowledge that is characterized as extremely difficult to capture or articulate, (Nonaka, 1994). Academics and practitioners alike have gained an appreciation for this type of knowledge. Tacit knowledge has become recognised as a significant and advantageous part …

Customer Management Analysis Of Irish Plumbing & Heating Distribution System: A Simulation Study, Amr Arisha, Amr Mahfouz, John Crowe, Finbarr Bennett

Conference papers

The sudden burst of the property bubble, coupled with current global economic conditions has resulted in a huge decrease in demand for plumbing and heating fixtures in the Irish construction industry. Moreover, inefficient supply chain management policies have imposed further pressures on companies resulting in more system bottlenecks and unnecessary costs. Inventory management is seen as a functional area that can ease such bottlenecks and in turn increase supply chain efficiency, decrease costs and increase customer satisfaction. The challenge is to predict the balance of on-hand inventory and order quantity to optimise customer satisfaction and minimise inventory cost. It is …

Middle Managers' Searching For Knowledge: The Repository-Interpersonal Dilemma, Esther Tippmann, Pamela Sharkey Scott, Vincent Mangematin

Conference Papers

Drawing on the organizational memory and strategy for managing knowledge literatures to develop a theoretical framework, we empirically examined the organizational memory contexts – interpersonal and repository logic - that set the broader conditions for middle managers’ knowledge searching. Contrary to most studies which examine knowledge storage processes, with the help of multiple case studies, we examined middle managers’ actual activities. Our findings reveal that in the interpersonal logic middle managers more actively engage in knowledge circulation and knowledge co-creation processes. In the repository logic instead, middle managers’ potential seemed to become confined because of cognitive inertia, leading to a …

Towards The Sustainable Packaging Supply Chain, Edward Sweeney

Practitioner Journals

No abstract provided.

Suitable Knowledge Management In Project Environment, Taya Polyaninova

Dissertations

Knowledge is becoming one of the main assets for organizations that want to improve their competitiveness in currently changing market. Knowledge comes from different sources within organizations, such as internal processes, projects, customers and stakeholder information. As markets and the way of doing things changes, many companies implement different projects to deal with those changes, which leads to accumulation of knowledge and information. Companies use Knowledge Management to create, identify and distribute knowledge and experiences arising from projects within organisation. However, as projects are done to create unique deliverables and they are never the same, there is a difficulty in …

Supply Chain Change Management: An Internal And B2b Relationship Perspective, Edward Sweeney

Practitioner Journals

No abstract provided.

Including The Customer In Efficiency Analysis:Evidence Of A Hybrid Relational-Transactional Approach, Joseph Coughlan, Estelle Shale, Robert Dyson

Articles

Purpose This paper illustrates the effect of including the customer as a resource in efficiency measurement. Variations in counting the customer illustrate the different impacts on efficiency between a transactional and a relational approach to bank branch marketing. Design/methodology/approach The paper uses Data Envelopment Analysis (DEA) to analyse the efficiency of the branch network under consideration. This technique, while well established in the bank branch efficiency literature, is used here to gain insight into how relationship and transactional paradigms are affecting performance. Findings Although the average profile of the efficiency scores was similar, the scores of the individual branches differed …

Chain Reactions:Management Opportunities Report, Edward Sweeney

Practitioner Journals

No abstract provided.

Logistics Ireland Conference 2010, Edward Sweeney

Practitioner Journals

No abstract provided.

Practical Simulation Application: Evaluation Of Process Control Parameters In Twisted-Pair Cables Manufacturing System, Amr Mahfouz, Said Hassan, Amr Arisha

Articles

Intensive competition and rapid technology development of Twisted-Pair Cables (TPC) industry have left no room for competing manufacturers to harbour system inefficiencies. TPC are used in various communication and networks hardware applications; their manufacturing facilities face many challenges including various product configurations with different equipment settings, different product flows and Work in Process (WIP) space limitations. The quest for internal efficiency and external effectiveness forces companies to align their internal settings and resources with external requirements/orders, or in different words, significant factors must be set appropriately and identified prior to manufacturing processes. Integrated definition models (IDEF0, IDEF3) in conjunction with …

The Analysis Of Rush Orders Risk In Supply Chain: A Simulation Approach, Amr Arisha, Amr Mahfouz

Conference papers

Satisfying customers by delivering demands at agreed time, with competitive prices, and in satisfactory quality level are crucial requirements for supply chain survival. Incident of risks in supply chain often causes sudden disruptions in the processes and consequently leads to customers losing their trust in a company’s competence. Rush orders are considered to be one of the main types of supply chain risks due to their negative impact on the overall performance. Using integrated definition modeling approaches (i.e. IDEF0 & IDEF3) and simulation modeling technique , a comprehensive integrated model has been developed to assess rush order risks and examine …

Web-Based Supply Chain Simulation: An Integrated Approach, Amr Arisha, Ayman Tobail, John Crowe

Conference papers

This is an era marked by rapid technology development in all different educational arenas. Alongside this growing demand of technology, learning process is getting new forms and hence traditional teaching approaches tend to struggle and lack the requisite qualities to meet new generation expectations. In third level education, this problem is increasing in magnitude and new dimensions, especially when it comes to teaching difficult subjects such as supply chain management. Understanding the complexity of supply chain networks and how to manage them create a considerable level of difficulty for students and professionals. Collaboration between supply chain members is now recognised …

Supply Chain Simulation: Experimentation Without Pain, Amr Arisha, Ayman Tobail, John Crowe

Conference papers

Bridging the gap between theory and practice has always been a key issue for students and graduates. The magnitude and scope of subject areas that students at third level institutions have to learn in theory means that visualising them without any practical experience can be very difficult. Understanding the complexity of supply chain networks and how to manage them create a considerable level of difficulty for students and professionals. Theories and applications included in supply chain management subjects are the key to empathise the real challenges. Nevertheless, teaching these theories needs substantial efforts and new innovative approaches to deliver the …

Customer Management Analysis Of Irish Plumbing & Heating Distribution System: A Simulation Study, Amr Mahfouz, John Crowe, Finbarr Bennett, Amr Arisha

Conference papers

The sudden burst of the property bubble, coupled with current global economic conditions has resulted in a huge decrease in demand for plumbing and heating fixtures in the Irish construction industry. Moreover, inefficient supply chain management policies have imposed further pressures on companies resulting in more system bottlenecks and unnecessary costs. Inventory management is seen as a functional area that can ease such bottlenecks and in turn increase supply chain efficiency, decrease costs and increase customer satisfaction. The challenge is to predict the balance of on-hand inventory and order quantity to optimise customer satisfaction and minimise inventory cost while taking …

The Analysis Of Rush Orders Risk In Supply Chain: A Simulation Approach, Amr Mahfouz, Amr Arisha

Conference papers

Satisfying customers by delivering demands at an agreed time, with competitive prices, and in satisfactory quality level are crucial requirements for supply chain survival. The incident of risks in supply chain often causes sudden disruptions in the processes and consequently leads to customers losing their trust in a company’s competence. Rush orders are considered to be one of the main types of supply chain risks due to their negative impact on the overall performance. Using integrated definition modelling approaches (i.e. IDEF0 & IDEF3) and simulation modelling technique, a comprehensive integrated model has been developed to assess rush order risks and …

Supply Chain Perspective, Volume 11, Issue 2, National Institute For Transport And Logistics

Issues

No abstract provided.

Supply Chain Perspective, Volume 11, Issue 1, National Institute For Transport And Logistics

Issues

No abstract provided.

Electronic Tendering: Recognising A More Effective Use Of Information Communications Technology In The Irish Construction Industry, Larry O'Connell

Masters

When undertaking a traditional tender in Ireland, computer applications are heavily relied upon. Documents, from drawings to Bills of Quantities, are created with an array of computer applications. These documents are subsequently exchanged from surveying firms to a number of main contractors and, additionally, from the main contractors to subcontractors. However, even though the documents have originated in an electronic
form, the majority of the documents are communicated in a paper format. Therefore, with each new communication between the parties more paperwork is created. This system of communication is inefficient and process gains can be made through the utilization of …

Integration, Alignment And Ict In Supply Chains, Edward Sweeney

Other Resources

No abstract provided.

Supply Chain Management, Economic Volatility And Ict, Edward Sweeney

Other Resources

No abstract provided.

Dynamic Supply Chain Management Leading The Recovery, Edward Sweeney

Other Resources

No abstract provided.

Beyond Big Business For Student Work Placement, A Guide For Family Businesses And Community And Voluntary Groups., University College Cork, Roadmap For Employment Academic Partnerships, Higher Education Authority

Practice guides

No abstract provided.

Beyond Big Business For Student Work Placement, A Guide For Placement Practitioners., University College Cork, Roadmap For Employment Academic Partnerships [Reap]

Practice guides

No abstract provided.

Perspectives On Church Tourism In Ireland, Kevin Griffin

Conference papers

This paper presents some thoughts on Pilgrimage and Church Tourism in Ireland, with a particular emphasis on Knock, pilgrimage for the Irish Travelling Community, and some thoughts on Genealogy, all with a view to informing the audience of research being undertaken in Ireland.

Implementation Of The Dit-Achiev Model For Sustainable Tourism Destination Management: Killarney, Ireland, A Case Study, Kevin Griffin, Maeve Morrissey, Sheila Flanagan

Conference papers

The DIT-ACHIEV Model is a model of sustainable tourism indicators developed in a previous research project undertaken by the School of Hospitality Management and Tourism, Dublin Institute of Technology. The indicators represent six fields of interest – Administration, Community, Heritage, Infrastructure, Enterprise and Visitor (Flanagan et al, 2007). This current research addresses the implementation of the DIT- ACHIEV model in an Irish tourism destination, with the objective to assess whether it can be implemented by the local community in any tourism destination.

The methodology used to implement the model is based on recommendations by Goodey (1995) and Denman (2006). Goodey …

Critical Success Factors And Performance Management And Measurement: A Hospitality Context, Detta Melia

Conference papers

This paper reports on research carried out in the hotel sector of the Irish hospitality industry on critical success factors and their impact on performance management and measurement. The paper outlines the industry context and reviews the literature on critical success factors. This literature presents a discussion of the concept of critical success factors (CSFs) in the context of performance measurement and the hospitality industry, which are considered necessary for organisational prosperity because of the impact they have on the organisation’s potential performance. Critical success factors are those factors capable of providing the greatest competitive leverage upon which resources should …

Simulation Optimisation Methods In Supply Chain Applications: A Review, Amr Arisha, Waleed Abo-Hamad

Articles

The competitiveness and dynamic nature of today’s marketplace is due to rapid advances in information technology, short product life cycles and the continuing trend in global outsourcing. Managing the resulting supply chain networks effectively is challenged by high levels of uncertainty in supply and demand, confl ict objectives, vagueness of information, numerous decision variables and constraints. With such levels of complexity, supply chain optimisation has the potential to make a signifi cant contribution in resolving these challenges. In this paper, a literature review – based on more than 100 peer-reviewed articles – of state-of-the-art simulation-based optimisation techniques in the context …

Ict Innovation Diffusion In Small Logistics Service Providers: An Empirical Survey, Pietro Evangelista, Edward Sweeney, Claudia-Maria Wagner

Articles

For companies competing in highly dynamic markets, innovation is considered a fundamental component of a successful business as it allows companies to sustain profit margins, sales growth and reduce competitors’ pressures. Information and communication technology (ICT) is essential innovation enablers especially in service companies. The focus of the paper is on the analysis of the role of ICT in innovation processes of small third-party logistics service providers (3PLs). On the basis of quantitative evidence emerging from a recent survey carried out on the Italian 3PL market, the paper analyses how ICT is used to support innovation and the factors the …

Excelling In Supply Chain Management: Logistics And Supply Chain Management Excellence In A Volatile Global Environment, Edward Sweeney

Practitioner Journals

No abstract provided.