Business Commons^™

Construction Professional Service Firm Management: A Longitudinal Study Of Strategic Planning In Irish Quantity Surveying Practices, Roisin Murphy

Conference papers

This paper reports on the ongoing investigation of strategic planning in Irish Quantity Surveying practices. The construction industry in Ireland has undergone a period of significant change in the last five years fuelling a shift in focus from tactical to strategic planning in professional service firms operating within the sector. A previous paper identified the type, scope and extent of strategic planning within Quantity Surveying (QS) practices in Ireland in the years up to and during the economic downturn. The current paper expands on the previous research by identifying changes in approach to strategic management within these professional service firms …

Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy

Conference papers

The licensed industry is an increasingly competitive market place, many bars have responded by empowering staff and undertaking structural and management reforms in recent years. Undoubtedly, these changes have significantly raised the levels of customer service and enhanced customer satisfaction. Paradoxically these changes, combined with the responsibilities allocated to bar staff and management to supervise and manage bars with autonomous control have created more fertile conditions, scope and opportunity for dishonest actions by staff members.

The way licensed premises approach the issue of staff fraud is changing in response to the increased risk. Many bars have historically been anxious to …

Performance Management In Irish Public And Private Sector Organisations: Moving Towards Multicultural Performance Management Practice, Kevin Paul Corbett

Conference papers

The purpose of this paper is to analyse how performance management (PM) has evolved to its current presence in Ireland as a sophisticated management tool. This paper will focus on intercultural and cross-cultural PM, its communication and training in the process in Ireland. This paper will examine its practice in the Irish private and public sectors and will also analyse a study on low-skilled employment of predominately migrant labour in Dublin. This paper will make a case for the roll out of PM to all sectors of the Irish workforce, including temporary and contract workers.

Evaluating The Contribution Of Technology Start-Up Incubators – Exploring Methodological And Data-Related Conundrums., Anthony Paul Buckley, Stephen Davis

Conference papers

Policy makers in developed economies see merit in supporting the innovative abilities of technology entrepreneurs. It is hoped that from these highly–educated entrepreneur(s), new technology and service–based firms (NTBFs) can emerge. Indeed empirical evidence suggests that it is fast-growing young firms (Gazelles) which provide the bulk of new employment growth (Henrekson & Johansson, 2010; Storey & Greene, 2010). Technology start-up incubators are one of a number of micro-policy interventions with which the state attempts to support these technology entrepreneurs to develop and commercialise their innovations. Incubators offer a range of services such as shared office accommodation, shared support services, business …

An Integrated Approach Of Multi-Objective Optimization Model For Evaluating New Supporting Program In Irish Hospitals, Wael Rashwan, Heba Habib, Amr Arisha, Garry Courtney, Sean Kennelly

Conference papers

Hospitals are witnessing an inexorable growth in emergency admissions, which results in overcrowding and a poorer patient experience. The Acute Medicine Program (AMP) is one of the programs developed by the Irish health authority aimed at improving patient experience. To review the AMP intervention, this study applies a model that integrates three analytical approaches: simulation, multivariate factor analysis and multi-objective optimization. The simulation identified 14 different factors affecting five responses that were used to develop a Design of Experiments (DoE). Multivariate factor analysis used the DoE to determine the factors creating ‘bottlenecks’, such as downstream resources. The multi-objective optimization model, …