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Evaluation Of The Us Airline Industry: The Airline Quality Rating 2012, Brent D. Bowen, Dean E. Headley
Evaluation Of The Us Airline Industry: The Airline Quality Rating 2012, Brent D. Bowen, Dean E. Headley
Aviation Technology Faculty and Staff Publications
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2012, reflects monthly Airline Quality Rating scores for calendar year 2011. AQR scores for 2011 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.
The Airline Quality Rating 2012 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger …