Business Commons^™

An Examination Of The Factors That Influence The Strategic Priorities Of Ireland's Public And Private Higher Education Senior Managers, Ruth O'Donnell

PhDs

Globally, higher education is experiencing transformative changes, and higher education institutions now operate in highly competitive and dynamic environments. Funders of higher education, including governments, subsequently, require the strategic spending of funding, and expect higher education institutions to deliver a satisfactory return on investment. In this landscape, and in the context of Ireland’s challenging economic environment in recent years, this research seeks to understand precisely what factors influence the strategic priorities of Ireland’s higher education senior managers. Research on strategic planning in Irish HE is limited, particularly in the context of Ireland’s volatile economic environment, in recent years, and global …

Workplace Well-Being: Examining The Mental And Psychological Health And Safety Of Non-Unionised And Unionised Employees, Peter O'Mahony

Theses

A quantitative case study was conducted to gain a deeper understanding of the mental and psychological health and safety of non-unionised and unionised employees within the researcher's organisation, a multi-national pharmaceutical company based in Ireland. One hundred and sixty-seven employees and seven senior managers were surveyed to explore their perspectives of psychological health and safety risks in the workplace across thirteen different psychosocial factors which are known to either have positive or negative effects on the psychological health and well-being of an employee.

The Guarding Minds at Work (GM@W) online survey resources were considered appropriate methods to collect the necessary …

An Exploratory Study Of Customer Services Focusing On Customer Engagement - An Irish Perspective, William Ryan

Theses

This research study is an exploratory examination of customer services, which traces its developments to the modern day, evaluates its impact on corporate strategy, and analyses its effect on organisations performance. This study also investigates customer engagement to ascertain if technological changes has impacted on it, causing it to evolve, and the effect if any, these changes have had on customer services. The research explores the loyalty status of a customer, the availability of best practice models to aid organisation employing these concepts, and to evaluate if components are transferrable from large organisations to small to medium enterprises.

A qualitative …

The Impact Of Relevant Work Experience On Third Level Accounting Students' View Of Learning, Terese Deehan

Theses

The benefits of work experience in accounting education have been examined extensively in the academic literature. Extant literature cites skills development, putting knowledge into action, improved academic results, increased focus on study and career path and enhanced employability as the main benefits to students. Other than research on the impact on academic results, there is a dearth of research on the impact of work experience on students’ view of learning. In research conducted in Ireland, Byrne and Flood (2004) concluded that the majority of third-level accounting students only have a surface-level view of learning and that this will not be …