Business Commons^™

Examining The Relationships Between Innovation, Quality, Productivity, And Customer Satisfaction In Pure Service Companies, Dongjun Rew, Joo Y. Jung, Steve Lovett

Management Faculty Publications and Presentations

Purpose – This study investigates the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies. Previous studies have shown a negative relationship between quality and productivity in services. However, we argue the two can be positively related when innovation is present.

Design/methodology/approach – We develop and test our hypotheses using secondary data from COMPUSTAT, KLD STAT, and the American Customer Satisfaction Index (ACSI). We test our hypotheses using ordinary least squares regression and conduct additional testing using path analysis.

Findings – The findings show that quality and productivity are positively related when innovation is present in pure …

Language In Collaborative Spaces: Advantages And Barriers, Ludovica Leone, Cristina Guardiano, Monica Alexandrina Irimia, Elisa Mattarelli, Fabrizio Montanari

Faculty Research, Scholarly, and Creative Activity

An indispensable desideratum in collaborative spaces is to foster dynamic, barrier-free environments where professionals from different backgrounds can find common ground for collaborative projects. However, although such goals cannot be met without proficient and effective communication, research on the use of language as the most important means of information exchange in collaborative spaces is still needed. Our contribution in this chapter consists in exploring the linguistic interactions among coworkers of such spaces. We propose a multidisciplinary approach integrating insights from the organizational literature on communication and research methods in theoretical linguistics. The sociolinguistic analysis of two coworking spaces reveals essential …

A Truly Magical Summer: My Experiential Learning Credit With The Walt Disney World Cultural Exchange Program, Sierra Joseph

SASAH 4th Year Capstone and Other Projects: Publications

For my SASAH experiential learning credit, I participated in the Culture Exchange Program (CEP) at Walt Disney World in Orlando, Florida. This program invites international post-secondary education students to work at Disney during their summer break. I worked as a Slide Operator at the Typhoon Lagoon Waterpark. Working in the “Most Magical Place on Earth” necessitates lots of training, structure, and specific procedures to follow in this safety-critical role. While working at the waterpark was a wonderful experience, my experiential learning also existed outside working hours such as connecting with other international students and being integrated into American culture. This …

2020-12-09 Undergraduate Curriculum Committee Meeting Minutes, Morehead State University. Faculty Senate., Undergraduate Curriculum Committee.

Faculty Senate Records

Undergraduate Curriculum Committee meeting minutes for December 9, 2020.

Evaluating Digital Transformation During A Worldwide Pandemic In Research Administration, Michael Jones

School of Business Student Papers

Introduction

The purpose of this project is to evaluate how research administrators have performed during a pandemic after switching to a remote and digital environment. The research will include exploring the perspectives of Jefferson research administrators, University leaders, and DICE team personnel. The overall objective is to understand the research administration field, digital transformation techniques for research administration, and RA leadership's role in a digital environment. The paper is organized as follows:

(1) Research Administration Literature Review

(2) Research Administration Overview at Jefferson

(3) Digital Transformation Literature review

(4) Research Design Methodology

(5) Research Results

(6) Analysis, Findings, Limitations, and …

2020-12-03 Agenda Book, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

Agenda booklet for the Board of Regents meeting of December 3, 2020, which include the meeting minutes of October 16, 2020.

Bibliometric Analysis Of The Literature In The Field Of Information Technology Relatedness, Ilham M, Anis Eliyana, Praptini Yulianti

Library Philosophy and Practice (e-journal)

This bibliometric describe Information Technology Relateness is defined as the use of information technology infrastructure and information technology management processes betweeWas this submission previously published in a journal? Bepress will automatically create an OpenURL for published articles. Learn more about OpenURLsn business units together. There is not much research on Information Technology Relateness by providing a big picture that is visualized from year to year. This study aims to map research in the field of Information Technology Relateness with data from all international research publications. This study performs a bibliometric method and analyzes research data using the Services Analyze …

Prototypes As Identity Markers: The Double-Edged Role Of Prototypes In Multidisciplinary Innovation Teams, Clio Dosi, Elisa Mattarelli, Matteo Vignoli

Faculty Research, Scholarly, and Creative Activity

Prototypes play a powerful role in facilitating the work of multidisciplinary innovation teams, but if not properly managed, they may inhibit innovation processes. This paper inquires into the tensions that exist around the use of prototypes in multidisciplinary teams. We studied the relationship between work identities (related to teams and subgroups within teams) and prototypes with a field study of a multidisciplinary team in an emergency department, in charge of redesigning the layout of the unit. Results show that different values of subgroup identities are reflected in the solutions devised by the team. These values become salient through the prototype; …

Strategic Audit Of Optum, Connor Crow

Honors Theses

Optum is a large American-based pharmacy benefit manager, healthcare consultant, healthcare delivery service, and business analytics corporation that has dominated the industry with sister-company UnitedHealthcare underneath the umbrella UnitedHealthGroup. This report seeks to understand through internal and external analyses how Optum’s business model and strategies have allowed them to gain and sustain competitive advantages in the everchanging, volatile environment of healthcare. Specific tools used to highlight this include Porter’s Five Forces, PESTEL, and SWOT analyses. Additionally, strategic recommendations are given for Optum’s next steps.

2020-11-19 Resolution On The Appropriate Use Of Student Course Evaluations, Morehead State University. Faculty Senate.

Faculty Senate Records

Resolution on the Appropriate Use of Student Course Evaluations submitted on November 19, 2020.

2020-11-19 Resolution On Teaching Modalities, Morehead State University. Faculty Senate.

Faculty Senate Records

Resolution draft of Teaching Modalities during Covid-19 submitted on November 19, 2020.

2020-11-19 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes for November 19, 2020.

2020-11-19 Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from November 19, 2020.

2020-11-19 Resolution Of Faculty Performance, Morehead State University. Faculty Senate.

Faculty Senate Records

Resolution on Faculty Performance submitted on November 19, 2020.

2020-11-18 Undergraduate Curriculum Committee Meeting Minutes, Morehead State University. Faculty Senate., Undergraduate Curriculum Committee.

Faculty Senate Records

Undergraduate Curriculum Committee meeting minutes for November 18, 2020.

2020-11-16 Message From The President, Morehead State University. Office Of The President.

Faculty Senate Records

A message update from the Office of the President sent November 16, 2020 regarding the completion of all in-person classes by November 20 and ending the semester via virtual methods.

On Making Experimental Design Choices: Discussions On The Use And Challenges Of Demand Effects, Incentives, Deception, Samples, And Vignettes, Stephanie Eckerd, Scott Duhadway, Elliot Bendoly, Craig R. Carter, Lutz Kaufmann

Business Faculty Publications and Presentations

In late 2018, the Journal of Operations Management published an invited methods article by Lonati et al. (2018) to provide guidance to authors on how to design behavioral experiments to achieve the rigor required for consideration in the journal. That article was written as a response to a number of behavioral research submissions to JOM, each dealing with interesting topics but viewed by the editors to possess poor design choices at inception. While the Lonati et al. (2018) piece provides experimental guidance fitting to certain research agendas, questions have arisen concerning whether and how exactly to implement some of the …

2020-11-12 Research And Creative Productions Committee Meeting Minutes, Morehead State University. Faculty Senate., Research And Creative Productions Committee

Faculty Senate Records

Research and Creative Productions Committee meeting minutes for November 12, 2020.

Halal Value Chain: A Bibliometric Review Using R, Muhammad Syafii Antonio, Aam Rusydiana, Nisful Laila, Yayat Rahmat Hidayat, Lina Marlina

Library Philosophy and Practice (e-journal)

This study aims to determine the development and trend map of Halal Value Chain (HVC) outbreak research that is published by a reputable journal in the theme of Islamic economics and finance. The data analyzed were more than 163 publications of indexed research publications. The export data is then processed and analyzed using the R Biblioshiny application program to find out the bibliometric map of the development of the role of Islamic economics and finance in the Halal Value Chain. The results showed that the number of publications on the development of the role of Islamic economics and finance …

2020-11-11 Undergraduate Curriculum Committee Meeting Minutes, Morehead State University. Faculty Senate., Undergraduate Curriculum Committee.

Faculty Senate Records

Undergraduate Curriculum Committee meeting minutes for November 11, 2020.

Analyzing Critical Factors: Motivating Project Managers, Tom G. Henkel, Gordon R. Haley

Publications

The concept of project management has evolved tremendously over the years. In addition to the technostructure changes that have taken place, the recent pandemic and sociocultural events and subsequent reflection that has occurred have impacted how people live and work. The purpose of this research study was to investigate the factors that create a culture of modern-day multigenerational project managers to be fully emotionally engaged when managing and leading organization projects. One hundred twenty practicing project managers working in a variety of industries representing different countries were interviewed. The findings identify the top six most frequently cited factors. The paper …

2020-11-05 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from November 5, 2020.

2020-11-05 Resolution Of Fractionalization, Morehead State University. Faculty Senate.

Faculty Senate Records

A Resolution of Fractionalization submitted and approved by the Faculty Senate on November 5, 2020.

2020-11-05 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes for November 5, 2020.

2020-11-04 Message To The Faculty Senate Executive Council, Morehead State University. Faculty Senate.

Faculty Senate Records

A message to the Faculty Senate Executive Council related to the rescinding of the First Year Seminar Task Force sent on November 4, 2020.

The Dark Side Of Executive Compensation Duration: Evidence From Mergers And Acquisitions, Zhi Li, Qiyuan Peng

Business Faculty Articles and Research

We find that contrary to popular belief, CEOs with long compensation duration do not make better long-term investment decisions. Using a comprehensive pay duration measure, we find that acquisitions conducted by CEOs with long compensation duration receive more negative announcement returns, and experience significantly worse post-acquisition abnormal operating and stock performance, compared with deals conducted by CEOs with short compensation duration. The negative correlation between compensation duration and mergers and acquisitions (M&A) performance is driven by long-term time-vesting plans, not by performance-vesting plans. The results suggest that extending CEO pay horizons without implementing performance requirements is insufficient to improve managerial …

2020-11-02 Message From The Provost, Morehead State University. Office Of The Provost.

Faculty Senate Records

A message from the Office of the Provost sent November 2, 2020 regarding video recorded lectures and intellectual property.

Planning Accessible Meetings And Conferences: A Suggested Checklist And Guide – Updated November 2020, University Of Maine Center For Community Inclusion And Disability Studies, Speaking Up For Us Of Maine

Community Living

This checklist has been updated from the original 2014 version to include online meetings and conferences guidelines. It is designed to help any person, group, or organization plan a meeting or conference that is inclusive and welcoming for everyone. It offers helpful suggestions in many areas of event planning, including online meetings and conferences, choosing a location, using respectful language for registration questions about accommodations, and tips on providing refreshments and meals at in-person meetings/conferences.

The 2p-K Framework: A Personal Knowledge Measurement Framework For The Pharmaceutical Industry, Ahmed Ramy

Doctoral

Knowledge is a dynamic human process to justify our personal belief in pursuit of the truth. The intellectual output of any organisation is reliant upon the individual people within that organisation. Despite the eminent role of personal knowledge in organisations, personal knowledge management and measurement have received little attention, particularly in pharmaceutical manufacturing. The pharmaceutical industry is one of the pillars of the global economy and a knowledge-intensive sector where knowledge is described as the second product after medicines. The need of measurement to achieve effective management is not a new concept in management literature. This study offers an explanatory …

Assessing The Financial Mechanisms For Innovation Support In The Republic Of Uzbekistan: A Comparative Analysis Of Enablers And Constraints To Innovation Across Two Industries, Ravshan Rakhmonovich Khaydarov

Doctoral

Innovation is fundamental not only to individual firms but ultimately to a country's economic growth and stability. Innovation Systems assert that innovation depends not only on how individual firms and external actors operate, but also on the dynamics of their interaction as part of the system. While funding for innovation is a central theme of Innovation Systems models, there is a gap in the literature on this topic, particularly in regard to the role played by government in transition economies (Bruton, Su, & Filatotchev, 2018). The majority of the research has focused on micro/meso-level support, but there is a significant …