Business Commons^™

Multigenerational Perceptions Of The Law Enforcement Work Environment, William K. Akin

Ed.D. Dissertations

Leaders struggle to address shifting characteristics between generational cohorts in a multigenerational workforce. Research has shown that law enforcement culture supports an antiquated approach to leadership and that popular generational stereotypes are not consistent with behaviors in the workplace. This research was designed to help the law enforcement community understand generational values, beliefs, and work ethics, and to recommend ways to reduce generational stereotypes, address employee shortages, and improve the overall connection to their communities. The Copenhagen Psychosocial Questionnaire II was used in an online survey to anonymously collect data from 441 law enforcement participants within the Baby Boomer, Generation …

21st Century Church Leadership And Pastor Preparation, Veronica Abney

Scholar Week 2016 - present

This study examined 21st-century American churches and the pastors who lead them to determine whether those pastors who attended seminaries, traditional universities, or denominational institutions were more academically prepared to grow church membership, increase weekly attendance, retain members, manage high-impact leadership teams, and engage in local church formation than were pastors who did not attend or complete any academic institution. The researcher examined the academic completion levels, leadership and church growth characteristics, and professional training of the participating pastors from six broadly defined categories: (a) pastors who participated in the 2014-2015 Outreach/LifeWay magazine survey; (b) pastors who participated in …

A Descriptive Study Investigating Accounting Students' Job Selection Preferences, Richard Wesley

Scholar Week 2016 - present

Many accounting students are selecting accounting audit firms without exhausting a thorough research about the firms or getting an idea of the firms’ expectation. Moreover, accounting firms are hiring students without getting a clear understanding of the students’ job selection preference. As a result, both the students and employers are finding a cultural mismatch. Often employers and students have different perspectives about the nature of the professional skills that are required for a successful accounting career. Once hired, many students soon leave because they become disillusioned with job-related realities. The value of this research adds to the body of research …

Emotional Intelligence: The Effect On Social Media Use, Interpersonal Violence, And Gender, Gail Grabczynski

Scholar Week 2016 - present

This study investigated the relationship between Emotional Intelligence (EI), social media use, interpersonal violence and gender. EI is a relatively new topic of research that has been of interest to many organizations due to the proposition that EI assists in the development of individuals. With the proliferation of social media, interpersonal violence and women in the workforce, a determination of a relationship between EI and those variables was warranted. The study was conducted at a small private Christian university. An online survey was administered to 123 sophomores. This study was a cross-sectional quantitative design, that utilized three established instruments to …

Top Social Media Marketing Trends 2018, Gabrielle L. Murphy, Garin D. Harris, Demetri J. Morris

Scholar Week 2016 - present

Our compiled data and research, concluding with our forecast for the Top Social Media Marketing trends for 2018. Focusing on both macro and microinfluencers.

Identifying Work-Related Factors Leading To Job Burnout: A Review Of E-Commerce Back Office Call Center Employees, Jeffrey V. Vizueta

Ed.D. Dissertations

Call centers have become a vital part of global businesses. Companies in various industries have call centers that employ millions of agents to serve as the primary customer-facing channel. The purpose of this study is to identify the factors leading to employee job burnout in a telecommunications company in order to determine ways to retain valuable employees and to assist them in developing a better work‒life balance. Several survey instruments were utilized to evaluate employees in an e-commerce backoffice call center in the United States. Data analysis provided some expected results in terms of measuring burnout. It also provided some …

A Comprehensive Quality Management Model For Community Newspapers, T. Swanepoel

Faculty Scholarship – Communication

The quality of South African (and indeed global) journalism has been under close scrutiny for several years, resulting in criticism regarding issues such as a lack of depth, diversity and accuracy. A lack of effective and efficient media management is one factor influencing the quality of journalism in both the mainstream and community media sectors.

This study focuses on traditional commercial community newspapers that represent the needs, interests and opinions of a demographically and ideologically diverse readership. These newspapers are distinctive, but remain subjected to the same journalism standards as mainstream media because of the vital role they play in …

Health Care Leadership: Emotional Intelligence Competencies Of Hospitalist Leaders, Michael Albert Cherry

Ed.D. Dissertations

The challenges facing the United States healthcare system continue to evolve and raise expectations for physician leaders. These leaders serve at the intersection of clinical care and business realities and thus have the ability to influence improvement in healthcare quality and business performance. The purpose of this study was to determine hospitalist medical directors‘ performance on emotional intelligence (EI) competencies and their perceptions of the importance of these competencies to their leadership role. This quantitative study used a correlation research methodology. The results did not suggest strong correlations between self-reported EI competencies and hospitalist medical directors‘ perceptions of their leadership …