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Business Administration, Management, and Operations

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California State University, San Bernardino

2003

Consumer satisfaction

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Customer Satisfaction In Communicating With Reservation Staffs Of Thai Airways International, Alina Homsangpradit Jan 2003

Customer Satisfaction In Communicating With Reservation Staffs Of Thai Airways International, Alina Homsangpradit

Theses Digitization Project

The purpose of this research study is to investigate the correlation between the level of customer satisfaction and demographic data. The correlation between the level of customer satisfaction towards THAI'S reservation staff and customer's attitude, and the communication behavior of THAI's reservation staff.

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