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Full-Text Articles in Business

Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez Apr 2020

Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez

Communications of the IIMA

The increasing complexity of information technology, attacks on confidential information, and the passing of new laws and regulations have shifted the focus around internal controls in organizations. Particularly, general information technology controls related to change management (i.e., system change controls) are critical in ensuring the integrity, completeness, and reliability of financial information. The literature points to various evaluation methods for these controls to determine which ones to implement. However, these methods do not necessarily consider relevant organization constraints, preventing the inclusion of required controls or the exclusion of unnecessary controls. This paper proposes a novel approach, using Desirability Functions, for …


Introducing Competencies In Organizations, Henk Plessius, Anand Sheombar, Pascal Ravesteyn Oct 2018

Introducing Competencies In Organizations, Henk Plessius, Anand Sheombar, Pascal Ravesteyn

Communications of the IIMA

In the fast-changing world of IT, relevant competencies are getting more important as these determine how successful you can function in practice. As a consequence, organizations are introducing competency frameworks like the European e-Competence Framework (e-CF, 2014) in their IT departments. However, for many organizations it is unclear what good practices and pitfalls are when introducing such a framework. In this paper this topic is studied by analysing 13 interviews with IT- and HR-managers who are (or recently have been) involved in a transition towards the use of competencies with their IT-staff.


Exploring Qualia In Service Experience – A Case Study Of The Cultural Creative Hotels In Taiwan, Chun-Liang Chen Jun 2018

Exploring Qualia In Service Experience – A Case Study Of The Cultural Creative Hotels In Taiwan, Chun-Liang Chen

Communications of the IIMA

The objective of this research is to construct a qualia service experience design model for new-style cultural creative hotels and to explore how new-style cultural creative hotels can establish the qualia service experience. It further analyzes the key factors of creating qualia experience for new-style cultural creative hotels, offering it as a reference for enterprises which expect to enhance their competitiveness using the qualia experience. This research has chosen the HOTELDAY+ Group – the biggest cultural creative design hotel chain store brand in Taiwan to conduct the qualitative case study. The outcomes of the research show that cultural creative hotels …


Improving The Assessment (Assurance Of Learning) Processes, Chittibabu Govindarajulu, Jim Murphy Jun 2018

Improving The Assessment (Assurance Of Learning) Processes, Chittibabu Govindarajulu, Jim Murphy

Communications of the IIMA

Strategically located in downtown Denver, this state university is a popular destination for working adults and traditional students alike to get a quality education. The university’s College of Business was first accredited by the Association to Advance Collegiate Schools of Business International (AACSB) in spring 2016. Five undergraduate programs and one graduate program in Accounting were accredited; an undergraduate program in Economics was excluded from AACSB review. Since the initial accreditation, the college added three undergraduate degree programs and a second graduate program (MBA). AACSB standards stipulate assessing general knowledge & skills and subject-specific knowledge & skills for each program. …


An Integrated Perspective Of Multitasking And Multiple Team Membership, Shoshana Altschuller, Raquel Benbunan-Fich Feb 2017

An Integrated Perspective Of Multitasking And Multiple Team Membership, Shoshana Altschuller, Raquel Benbunan-Fich

Communications of the IIMA

Workers in today’s business environments are confronted with heavy workloads that reflect not only their regular job expectations but also their involvement in multiple teams at the same time. The majority of the current literature has studied these two topics (multitasking and multiple-team membership) independently. The goal of this paper is to integrate both conceptual outlooks by examining relevant works in both streams of research and merging them into an integrated framework. By analyzing new data collected from focus groups, and taking an individual worker’s perspective, the results of this study suggest that participating in multiple teams simultaneously, fragments workers …