Business Commons^™

Practising Empathy, Kate Low

Research Collection Institute of Service Excellence

Kate Low of Perk by Kate talks about how prioritising customer relationships has kept her at the forefront of Singapore’s lingerie scene.

Scaling For The Masses, Junting Ang

Research Collection Institute of Service Excellence

Ang Junting of Hai Sia Seafood traces the journey of updating a traditional business in a demanding trade to attract and retain talent.

Navigating Conversational Flows, Abhilash Murthy

Research Collection Institute of Service Excellence

Abhilash Murthy of Bus Uncle explains the importance in developing a delightful user experience in the realm of chatbot design.

Unpacking A Sustainable Concept, Florence Tay

Research Collection Institute of Service Excellence

Florence Tay, Co-Founder of UnPackt, breaks down how community building and education can lead to a more enduring zero-waste journey.

Creating Conversations, Sharon Tan

Research Collection Institute of Service Excellence

Sharon Tan of The Projector speaks about the privilege of amplifying community voices through diverse programming.

The Influence Of Gender On Female Business Owners In Ho Chi Minh City, Abby Busis

Independent Study Project (ISP) Collection

Ho Chi Minh City is commonly referred to as a developing business hub, largely due to the rapidly increasing number of private enterprises. Since the implementation of the Doi Moi in 1986, Vietnam’s private business sphere has grown tremendously, and women have played a large role in this development. Today, women own just under a quarter of formal enterprises in Vietnam, but this impressive statistic does not consider the many challenges these women have faced.

Through in-depth interviews with female business owners themselves, along with an online survey, this study determines how gender influences these business owners’ professional experiences. Gender …