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Volunteers: Their Role In The Management Of The Visitor And Pilgrimage Experience, Peter Wiltshier
Volunteers: Their Role In The Management Of The Visitor And Pilgrimage Experience, Peter Wiltshier
International Journal of Religious Tourism and Pilgrimage
This paper examines the key conditions and parameters for management under which volunteers perform a valuable service to visitors in the context of sacred or secular visits to specific key sites. The paper considers consumers as visitors for sacred and secular purposes; it is situated at the CathedralchurchofAll SaintsinDerby,England. It is based on the premise that satisfied consumers will spread the word of how well expectations were exceeded by perceptions. It is further based on the premise that resources provided for tour guiding, visitor support and explanation and information provision by volunteers are exceptionally well located and an integral part …
How Long Does The Pilgrimage Tourism Experience To Santiago De Compostela Last?, Lucrezia Lopez
How Long Does The Pilgrimage Tourism Experience To Santiago De Compostela Last?, Lucrezia Lopez
International Journal of Religious Tourism and Pilgrimage
Tourism and pilgrimage are different social phenomena (Cohen, 1992; Collins-Kreiner, 2010a); tourism is more secular than pilgrimage, which is mainly a sacred journey (Barber, 2001). In spite of this, both indicate a ‘movement’; so that tourists and pilgrims are ‘foreigners, travellers and strangers’ (Smith, 1992) who look for authentic experiences (Collins-Kreiner, 2010a). The question: ‘What kind of Experience Pilgrimage is?’ has many answers. From a social point of view, pilgrims are free from social obligations; they share the same destination and the same social status. Because of this, the anthropologists Turner and Turner (1978) defined pilgrimage as an anti-structural experience …