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Full-Text Articles in Business
Blackstone Launchpad University Of Montana Strategic Analysis/Jacob Treece Honors Capstone Report, Jacob R. Treece
Blackstone Launchpad University Of Montana Strategic Analysis/Jacob Treece Honors Capstone Report, Jacob R. Treece
Undergraduate Theses, Professional Papers, and Capstone Artifacts
No abstract provided.
Employee Satisfaction At Avis-Budget, Dylan Sandau
Employee Satisfaction At Avis-Budget, Dylan Sandau
Undergraduate Theses, Professional Papers, and Capstone Artifacts
No abstract provided.
Honors Capstone- Analysis Of Service Quality Index (Sqi) Programs In The Rental Car Industry, Brandon Nally
Honors Capstone- Analysis Of Service Quality Index (Sqi) Programs In The Rental Car Industry, Brandon Nally
Undergraduate Theses, Professional Papers, and Capstone Artifacts
This analysis explores a specific program utilized in the rental car industry known as the Service Quality Index (SQI). The SQI is a program for gathering customer feedback about their satisfaction with the rental car services and likelihood of utilizing the services again in the future. By employing this method, a rental car company can obtain valuable and reliable customer data. This paper focuses on the implementation of the SQI program within Enterprise Rent-A-Car (a division of Enterprise Holdings). The analysis examines both the benefits and drawbacks associated with SQI programs in the rental car industry by drawing on research …