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Exploring The Importance Of Soft Skills Training For Accountants, Tonja Annette Gardner
Exploring The Importance Of Soft Skills Training For Accountants, Tonja Annette Gardner
Walden Dissertations and Doctoral Studies
Regional accounting firm leaders face challenges with employees who possess strong technical skills, but lack nontechnical communicating and teamwork skills. The purpose of this multiple case study was to explore strategies regional accounting firm leaders use to train technical staff on soft skills. The human capital theory was the conceptual framework supporting the study. Data were collected from semistructured interviews with partners, leaders, managers, and human resource personnel with 5 years or more of experience who participated in the hiring, training, and professional development process at 3 regional CPA firms. The review of company documents and company website postings triangulated …